Ok24care Opiniones 35

A SCAM!
please be aware. I used a free barcode scanner to set up my new tv account and channels and within a few days received an email from a company saying thanks for staying with us! I had no idea of what or who they were then noticed a pending bank payment of £40.56. Rang my bank to report this and stop payment only to be told bank cannot do this but to phone scam company to request refund and stop this unwanted subscription. Unable to speak to the company direct an automated voice message advised me to email which I did. Soon after the money was taken, I again tried making contact via telephone, same automated message saying to email which I did demanding they cancel any subscription and request a refund.
The following day I received another email saying sorry your leaving then had a pending transaction for £132.57 for cancel subscriptions. I have now had the £132.57 refunded, not without constantly phoning bank, providing evidence including your reviews of being scammed. I've been consumed with stress, tears, and my time spent searching info on this vile company. Be careful of barcode scanners who hide fraudulent sites and pop ups where you will become another scam victim.

Complete scam. QR code brought me to website where I filled in details and then after a 3 day trial it says it will take £40 payment. Cancelled just in time but beware of these fraudsters. The qr code I scanned was at Legoland Windsor

SCAM COMPANY. TOOK £40.56 FOR SOMETHING I DIDN'T ASK OR SIGN UP FOR. LUCKILY I SPOTTED IT QUICKLY AND WAS ABLE TO STOP THE PAYMENT GOING THROUGH. AND BLOCKED FOR ANY FUTURE ATTEMPTS TO FRAUDULENTLY TAKE MONEY. IT HAS TRANSPIRED THAT THIS SCAM IS LINKED TO ME USING A QR SCAN AP.
SHAME ON YOU! HOW DO YOU SLEEP AT NIGHT!

Scanned a qr code for car park in America, this company tried taking £40.56 out of my bank account twice! Fortunately my bank realised it’s a scam and immediately blocked the payment.

Please read this in conjunction with my previous post of a few days ago.
Having had to have a new card issued from my bank due to the original scam date, they have managed to try to take money again from my new card! (only activated one day ago). The fraud department at the bank said that these companies can-unbelievably;
request from Mastercard the new card details in order to overcome the rising popularity in subscribing for free, then cancelling before the payment date starts!
The bank seems to think it was this, or Google Pay linked to phone.
The revelations for me are;
1. The system is broken if Third Parties can request new card details from Mastercard.
2. Free subscription periods may not be free.
3. Google encryption services/banks need to liaise with each other to close loopholes in the net.
4. The seamless integration of scams into apps is becoming harder to spot.
Just get your bank to remove your Google Pay "digital signature" in this scammers case at least.

As everyone else says, my wife's card had to be cancelled after Nationwide blocked a payment to these fraudsters - always seems to be £40.56!

they scammed me out of £40.56 its disgraceful 🤬🤬🤬🤬

Taken 2 payments, no idea who they are but aparrently a common scam

I was taking out insurance with Marshmellow on their app. When something else appeared on my screen, nothing to do with my insurance, I got rid of it. Later on, I was checking my emails, and I received this!

Your free access has been granted. We hope you enjoy your stay.
Information to keep
Please keep this information safe. This is your passport to entertainment.
Username: ***************
You can access the service via this link.
Manage your membership
If you would like to cancel or modify your subscription please make contact via Ok 24 Care or email us on ********* ****
Please have your username: ****** on hand when making contact.
Important information
An all-in-one digital media service that offers users unlimited access to a huge catalogue of games, movies, education and fitness content. Media Maze Max, where entertainment never ends.

If you do not wish to be a member, you need to cancel this trial promotion before the end of the free period. You will not be billed for the trial, however once the 3 days free trial ends, it will be converted to a paid membership automatically renewed monthly at £40.56. Closing this mail is not enough to stop the active subscription and the renewal at the end of the free trial period. These steps can be performed at Ok 24 Care.
Transaction information
Your free trial is active.

Information about your next transaction:
Date: 2025-06-24
Cost: £40.56
Customer support
Do you have any questions?

Please contact our support service via Ok 24 Care where you can find our call center details. They are available to assist Monday to Friday 6:00 - 18:00 and Saturday to Sunday 07:00 - 15:00 (UTC).

If you are contacting us outside our active hours, please send us an email on ***********at any time.

To ensure that you receive all our messages, we ask that you add this email address to your contacts list.
Terms and Conditions | Privacy Policy

I have never given my details to this company. and I have already informed my bank.
Be aware of this scam.

Like others have said, this company signed me onto an auto-subscription for a "service" with games, but did so using deceptive practices. The games and shows available on their service are very poor quality, a clear front to make this scam technically provide some service.

I was tricked into signing up. After I scanned a QR code to order a taxi, QR hijacked the code and sent an email to my spam folder telling me I had 7 days to cancel their service, but I never saw the email as it was sent to spam. I had entered my credit card info thinking it was for the taxi company. But the taxi never came. A week later after the email I never saw, they charged me 40£. I called the company to ask for a refund as I never agreed to anything. They refused to refund.

spoke to a chap called Abdul, he could not issue a
refund because the service has been used, but could not provide details of when or what was used, not helpful at all ! send an e-mail, was all he said ! I sent an e-mail on the 7/5/25, the reply will not be favourable, im guessing ? They did send me an e-mail telling me of my free trial, but it was in the spam folder, have every one out there had a e mail from them in the spam section, can e-mail be sent deliberately to spam ?

Company attempted to take 2 x £40.56 from my account. Fortunately my bank suspected the transactions were not legit and i was able to stop. Changed my card etc and today the Company has attempted to take funds again! Please beware!

Two days ago I was activating an app for 'finding my keys' fob. Today Barclays contacted me to let me know a debit card transaction for £40.56 had been declined. This tells me the bank knows about these fraudulent charges and about the company as there was sufficient funds to pay it. Well done to Barclays fraud team!

Take money from my account after I paid from QR for on-line TV.

This company has taken 2 amounts of £40.56 from our account fraudulently.
We checked emails, 2 were in spam folder ‘unable to download from server’
Reported to Virgin Money, card blocked and fraud team to issue refunds (hopefully!)
Other users beware amd when you report the fraud mention the number of other victims reporting on TrustPilot

Smelly little t*ats took £40 from my account, Halifax have advised they cannot refund the balance as it's not a fraudulent company. I'd consider it fraud when I haven't authorised the transaction? Wouldn't you?

Got Scammed by them in a hospital car park of all places. Do not scan there barcodes in car parks it's a scam

This company has also scammed me just popped up on my account Ok 24 care . COM Brockenhurst £47-70 phoned fraud straight away payment still pending and they blocked but won't refund cos I have email in spam I have to go to dispute team with now called a scam and had to cancel my card I feel like I am the one being penalised and they're left unacountable for theft and extortion

This company keeps trying to take money from my account,they have tried several times now. I don't know this company and have never delt with them. Please be aware there is a long list of complaints like this.

Took Apple Pay payments bank told me to stop my Apple Pay left me no way of getting money as I’m in hospital and had to block my card praying on the vulnerable more should be done by banks scammers have more access then us