Easy, fast application and payout, however they performed a hard credit check on my first application despite them claiming they only do a soft search so borrowing with Ondal perhaps is not idea... Ver más
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Consulta las opiniones de los clientes
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... Ver más
La empresa ha respondido
No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... Ver más
La empresa ha respondido
I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Ondal
Escrito por la empresa
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Información de contacto
PO Box 102, NE24 9DR, Blyth, Reino Unido
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
4,3
Excelente
2 mil opiniones
Ha contestado el 69% de las opiniones negativas
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i have just paid off a loan on behalf…
i have just paid off a loan on behalf of someone who should never been approved for a loan and was being chased. the second that it was paid there was an immediate offer to take out another loan with 292% interest - loan £400 and pay back £600 in 63 days time. the site immediately saved my card details and no way to delete them. also no way to delete an account. I am sure that this company is operating within the law but is completely unethical and preying on the vulnerable.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Chris,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
As we are unable to discuss specific details regarding An account in a public forum, we kindly ask that you contact us directly with the account holder to give permission to deal with yourself.
Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
I have paid ondal in full last week and…
I have paid ondal in full last week and I keep getting declined for my 2nd loan so I rang ondal and they told me to ring the credit reference agency so I did that and they told me that I still owe ondal and I paid ondal over a week ago so this is wrong I should be eligible for a new loan i rang ondal twice today and am still not able to get a loan bcos ondal havnt told the credit agency I have paid
31 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hi Anthony,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Credit reference agency's typically update around the middle of the month.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
I got a loan of £150 and I spoke to…
I got a loan of £150 and I spoke to someone on the phone about a payment plan of £50 a month till it’s paid off and now they keep harassing me about paying and how my payments are late! Not happy with this one bit!
30 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hi,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Extremely Disappointing Customer Service – No Compassion or Support for Vulnerable Customers By Matilda
I recently contacted Ondal Loans about a short-term financial issue — I have a loan due at the end of this month but, due to temporary difficulties, needed to ask if the payment could be deferred or extended by just a few days. Unfortunately, the experience was extremely disappointing.
I spoke with a representative named Matilda, who was very cold and dismissive throughout the call. Instead of showing any understanding or offering possible solutions, she bluntly told him that whatever he does, it will affect his credit file anyway — which came across as careless and unhelpful. Her tone was robotic and lacked empathy, which only made the situation worse.
I struggles with anxiety, and the way I was spoken to actually triggered an episode afterward. When I later spoke to a supervisor, although the answer was still the same (that nothing could be done to avoid a negative impact on his credit file), at least the supervisor was more polite and human in their approach.
It’s very disappointing that a company dealing with vulnerable customers can show so little compassion or flexibility. A bit of understanding and empathy goes a long way — especially when someone is reaching out early to avoid problems.
I strongly suggest Ondal Loans review their customer service training, especially in how staff communicate with people facing financial stress.
29 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met with the communication you have received and we appreciate the feedback you have provided.
If you need to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
I have just received my second loan…
I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is available almost right away. It's great for short term and you can pay it off without debt lingering for months on end ,no stress . Brilliant
24 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Leann,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
Thank you for your feedback regarding the service. It's greatly appreciated!
Very good experience.
This is my second loan with Ondal, first one paid back in 63 days, not a huge amount of interest on top then got the second one with even less interest to pay back in 63 days.
One of the best ones I’ve used and would recommend highly to use these.
22 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Tyler,
Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.
Thank you for taking the time to leave us your kind feedback!
AVOID
Only mentioned AFTER sending the loan that it's to be paid back in ONE installment!! Had to pay £1500 unexpectedly for vets bills and another £200 then for euthanasia so let these sharks know I will struggle to pay back in full by the date it's due and they basically said tough if not paid back on time then they'll bung another load of interest on. Absolute scum of the earth nothing but a loan shark and they'll reply to this with another load of tripe. AVOID LIKE THE PLAGUE
23 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello,
Thank you for your review.
We’re sorry to hear about your situation.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
We are unable to discuss specifics of your account in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Discrimination
I have applied for a further loan with Ondal on three separate occasions, having previously been successful in being approved for a £200 loan in June 2025, which has duly been paid back in full and in advance.
However, due to being on disability benefits, I cannot provide payslips to prove my income as I am unemployed. I have therefore provided a screenshot of my UC award via my UC online journal and a copy of my ADP award letter received from the Scottish Government to evidence my income, as well as providing copies of my bank account statements to evidence my sources of income.
I have been told all of the above is unacceptable as proof of my income. Eh? How else can I prove my income if the above evidence isn't acceptable?
The whole application process is becoming more and more discrimatory and needlessly tiresome and prolonged.
They are making a mug of me and others who have been subjected to this nonsense.
I have already proven my credit worthiness and trustworthiness, so what is there problem?
23 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hi Stephen,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your account in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Finally after being sent the right…
Finally after being sent the right details to set up payee on my account and paid Friday repayment installment amount so hopefully you have it now. It's Mrs not Mr by the way I don't know how that happened.
I am a biological female and remain that from birth and married which is Mrs. Just so you know not what's on loan as Mr
21 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Jasmine,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
If you would like to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Contact availability leaves a lot to be desired. Trying to call about my loan as I'll be…l
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22.
I've now tried to call email multiple times and feel it may be convent for you to charge me for late payment when I'm trying to give advance you have to facilities to take my message.
21 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Dylan,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We are aware of the lines closing early on that day due to outside influences.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time through the contact us section of the Ondal.co.uk website.
Dreadful customer service
Pretty easy to get the loan. Super high interest as you can imagine. Contacted customer service with some question, got a blunt response which answered none of my questions. Emailed again twice, still waiting for a response more than a week after. Took the hit and repaid the loan in full almost 30 days early. Shocking company in general.
15 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hi Jack,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
As we are unable to discuss specifics of your account in detail on a public forum, we politely ask that you contact us directly. Our phone lines are open Monday to Friday 8:30am till 19:30pm, Saturday 9:00am till 16:00pm, and Sunday 10:00am till 16:00pm or you can email us at any time via our contact us page on our website www.Ondal.co.uk
Completed application forms
Completed application forms, then signed contract and gave card number etc..
Then declined,,, definitely a scam company..you don't ask all that information before your approved or not!!! DO NOT USE..
10 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hi Dawn,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
Had various loans with these
Had various loans with these , now there saying I can’t have another one , always paid them on time , joke
3 de octubre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Wayne,
Thank you for your review.
We’re sorry to hear about your experience.
Our top priority is to ensure that all loans we provide are affordable and do not lead to financial difficulty.
Every loan application is carefully assessed in line with our responsible lending policy, including thorough checks on credit, payment history, and overall affordability.
Please note that while certain criteria may affect eligibility at this time, this does not mean you’ll be ineligible in the future.
As we are unable to discuss specific account matters in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 7:30 PM, or you can email us at your convenience. We’d be happy to assist further.
Just wondering if I apply for the loan…
Just wondering if I apply for the loan do I have to pay it all bk at once or is it stallamounts and it says I can have 400 pound but got to pay 580 in 60 days or do I pay some then some on next payday then next payday and next payday or only got two months to pay the 580 back
28 de septiembre de 2025
Opinión espontánea
Respuesta de Ondal
Hi Natalie,
We are sorry to read of your review.
Our current loans are single repayment, however you are able to make a part payment then the remaining balance on the due date.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thankyou so much I have just been…
Thankyou so much I have just been approved for a loan I really needed this as my washing machine has just broken down so Thankyou
26 de septiembre de 2025
Opinión espontánea
Respuesta de Ondal
Hello Gemma
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
very straight forward with no hassle…
very straight forward with no hassle and the repayment was suitable for my needs
3 de agosto de 2025
Opinión espontánea
Respuesta de Ondal
Hello,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Completed application easily…
Waste of time
Completed application easily affordable. Asked me to verify bank details, recurring card payment and sign contract. Then declined it. Absolute waste of time and misleading. Probably scam to get details. Stay clear
26 de septiembre de 2025
Opinión espontánea
Respuesta de Ondal
Hi Jonny,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Excellent service rapid response money…
Excellent service rapid response money in my account within minutes thank you
14 de agosto de 2025
Opinión espontánea
Respuesta de Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Great easy application
It was an easy application. Also went into my bank quickly.
24 de julio de 2025
Opinión espontánea
Respuesta de Ondal
Hi Carolyn,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Respuesta de Ondal
Hi Michael,
Thank you for your 5 star review!
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
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