Zoho Opiniones 

Le produit en lui-même a du potentiel, mais le service à la clientèle et la facturation sont un véritable désastre. En tant que propriétaire d'entreprise, j'ai vécu et je continue de vivre un cauchemar avec leur support.Non seulement ils sont incapables de gérer des demandes simples, mais leur système a généré des facturations en double (Zoho One, Workplace, CRM et Books facturés simultanément le même jour par erreur). Pire encore, mes courriels professionnels ont été bloqués à deux reprises. J'ai dû migrer mon courriel en urgence vers Gmail car j'étais bloqué et qu'il n'y avait aucune réaction de leur part. À chaque problème, je dois traiter avec un minimum de 3 personnes différentes et répéter la même chose aux 3 à chaque fois : ils intègrent leurs applications, mais absolument pas leurs services internes !Maintenant, je paie pour le CRM en double, je paie Zoho Books en double et Workplace en double, et personne ne veut résoudre le problème. C'est une incompétence de l'équipe comme je n'en ai jamais vu. À chaque intervention, ils croient solutionner un problème mais en créent un autre. L'intégration des applications est une bonne idée sur le papier, mais avec Zoho, vous hypothéquez tout votre business. Résultat : avoir plusieurs applications pour un prix dérisoire est un grand piège pour tomber dans leur filet et vous laisser souffrir. Le pire, c'est que je paie pour leur service de soutien... Imaginez le désastre si vous ne payez pas ce service !Je paie plus de 300 $ mensuellement pour toutes ces applications que je n'utilise qu'à moins de 5 %, et il n'y a aucune flexibilité. Zoho One semble correct sur le papier, mais c'est un leurre. Je ne voulais pas faire de commentaires à la base, mais c'est leur arrogance qui m'a poussé à bout, et je ne vais pas m'arrêter là car ils m'ont arnaqué. J'avais payé 150 $pour Zoho Sign API que je n'ai jamais pu consommer à cause du manque de soutien. J'ai aussi payé plus de 100$ pour Zoho Voice qui ne me convenait pas ; j'ai demandé un remboursement selon leur politique de vente officielle, mais je n'ai reçu aucune réponse.J'étais initialement avec Google. Quitter Google pour Zoho n'était pas facile et c'était une grande décision. Mais après presque 8 mois d'usage, je retourne chez Google qui, par expérience, reste très réceptif aux réclamations de ses clients. C'est une perte de temps énorme causée par Zoho et son équipe de soutien incompétente. À fuir absolument !

We've been loyal customers for years, but recent changes to our Zoho One package have left us dissatisfied. The service we previously received has been downgraded, and yet we're being charged additional fees. Despite already paying extra for workspaces with C4L, it seems that the goal is to exploit customers by continuously downgrading services and demanding more money.

We will be suspending all payments for now, as we refuse to pay extra for basic services while already paying €1700 per month. We strongly disagree with these practices and will be considering switching to a different supplier if the issue isn’t resolved promptly.

Disappointing experience overall.

Absolutely horrific, Zoho Inventory is full of bugs. Imagine that Inventory doesn't even recognize a sale return from Shopify. The inventory count never sync properly. It's a total nightmare. After paying specialist to create workflows and API, they've given up on the tasks. Absolutely no return from Zoho IT suppport except ''we're working on It''. 8 month and 10's of thousand of dollars down the drain.

The Zoho product suite is okay .

However the support and attitude of the support team from Zoho One is pathetic.

I started a new business and needed to open a new account. I was made a large number of promises that transferring data would be simple.

In the end I needed to keep the old account open for 7 months and did half of the migration myself (either manually or with API scripts) ..

Promises for re-compensation of this time were not honoured.

We have a company in China but I work in Russia and they restricted access for us. Lost a lot of time, Zoho even didn;t tell it and no notification that is bad (

Dear Zoho One Customer Care,

This email serves as extremely negative feedback regarding the abysmal level of support I have received since reporting critical issues on June 3rd, 2025, following my account migration.

To reiterate, I am a paid Zoho One customer (User ID: 60041858533) and am still facing severe, unresolved problems across multiple core Zoho applications:

Zoho Mail: Critical issue with email delivery – some emails are received, others are not. Furthermore, I've received an error from a client, indicating a systemic problem.
Zoho Books: My plan incorrectly displays as "classic member" instead of my paid Zoho One subscription.
Zoho To Do: All my data appears to have been deleted post-migration, and I am unable to access it.

It is frankly unacceptable that despite raising these significant issues, I have received absolutely no reply or acknowledgment from your team. I have been actively chasing a resolution for an extended period, which is a complete waste of my time and resources.

The ongoing delay is not merely inconvenient; it is directly causing financial loss and severely impacting my business operations. This experience is far below the expected standard for a paid enterprise solution like Zoho One.

I demand immediate and effective assistance to resolve these long-standing issues. If a swift and satisfactory resolution is not provided without further delay, I will be forced to seriously consider exploring alternative solutions for my business needs.

You can expect me to share this feedback broadly if these issues are not addressed with the urgency they warrant.

YOU ARE SPOILING THE NAME OF MAKE IN INDIA PRODUCT

Zoho have shut our business down. We have lost access to our WorkDrive Folder and emails have been blocked and there is ZERO support until Monday. The company has shut our business down for the weekend.
I have been trying to solve this for almost 24 hours. emailed numerous times, tried numbers chats and contact centers. All are closed. DO NOT CONSIDER THEIR PRODUCT... They will cripple you.

It pays to keep trying with zoho. They consistently improve. Keep at it. I give them credit for improving their service.

Zoho seems to think its ok to charge add-ons for unwanted apps and then take money out of your account without permission. Then they refuse to give you your money back and only offer a credit that you can use in a years time. Unbelievable!
Several requests to talk with someone have fallen on deaf ears.

Wort customer service experience

I've now tried zoho every time I call the call drops when I do get through they promise me a call back I've upgraded £57 instead of £160 just to see how the treat me all I want is to buy a domain and get on line tempted to as for a refund they treat you like garbage avoid like the plaice horrible company no integrity

terrible tool and customer support are useless

Disgusting treatment of customers. Concerns are completely ignored, usual lies and generic replies from a bot. Still awaiting cancellation confirmation.

We have used ZoHo one for a long time, and it was the worst decision for our company to get involved with ZoHo.

If you start migrating your company into a ZoHo ecosystem, be prepared to spent time on system administration the equals full time employees.

Their platforms are so full bugs, poor architecture, poor development that the frustrations alone are not worth it.

We have really tried.
But not matter what system we try to setup, we are always met with ilogical behavior that makes the systems either useless or just something that does not optimize your business but much more time consuming than anything i have ever worked with.

I have almost tried all zoho systems there are.
My list of issues and problems is longer than characters i'm allowed to write here.

My best advice to anyone who are considering zoho... DON'T. You are wasting your time and your money.