Bean heeft mijn wensen niet kunnen waarmaken ,verder was hij vriendelijk, moest deze reactie plaatsen iruil voor 10 free spins van 0,20euro. En je raad het al 1spin gewonnen winst er van -0,20€, echt... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My account is closed but keep receiving spam emails. If I wanna unsubscribe I have to login, what isn’t possible cause my account is closed. Well fine, then you recieve a 1 star review
La empresa ha respondido
Casino is a fun and real thing and I welcomed a lot of money and the helpful staff there are very good and some of the customers helped me in many things personally! Thank you Casino for making people... Ver más
La empresa ha respondido
Good casino with a great selection of games. Service through the chat is always rapid and responsive. Only downside is the long wait for payouts (usually around 3 to 4 days). Compared to other casi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Onedun online casino, where we prioritize your gaming experience above all else. We understand that when it comes to online gambling, several factors play a crucial role in ensuring your satisfaction. At our casino, we have tailored our services to provide you with the best possible gaming environment, combining exciting games, fast payouts, exceptional customer support, and exclusive VIP privileges. For our most esteemed players who reach the fourth level of our VIP program, we offer a concierge service. Whether you need assistance with booking luxury vacations, arranging special events, or accessing premium rewards, our concierge service is at your disposal. We have established partnerships with prestigious providers to offer you access to exclusive events, VIP experiences, and luxurious perks that are tailored to your preferences.
Información de contacto
, , , Hungría
- support@onedun.com
- onedun.com
3,5
Medio
225 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My account is closed but keep receiving…
My account is closed but keep receiving spam emails. If I wanna unsubscribe I have to login, what isn’t possible cause my account is closed.
Well fine, then you recieve a 1 star review
18 de diciembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear John de Jong,
We are very sorry to hear about your experience and understand how frustrating it must be to continue receiving emails after your account has been closed.
We would like to review the details of your situation from our side to help resolve this issue. However, without account-specific information, we are unable to locate your profile or make changes. We kindly ask you to contact our support team via the email address used to register your account so that we can verify your information and ensure that all communications are properly managed.
We appreciate your feedback and are committed to resolving this matter as quickly and smoothly as possible.
Best regards,
Onedun Casino Team
Very good and loyal casino with good…
Very good and loyal casino with good bonus
16 de diciembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Danielle,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you’ve had a positive experience and that our platform has met your expectations. Knowing that players appreciate the fairness, loyalty, and bonuses we offer truly motivates our team to continue improving and maintaining a high-quality environment.
We aim to provide not just enjoyable games but also a reliable and rewarding experience for every player. Your kind words about the bonuses and overall loyalty of our service are greatly appreciated, and they encourage us to keep refining our offerings to make every session even more enjoyable.
We look forward to welcoming you back for many more exciting and rewarding moments!
Best regards,
Onedun Casino Team
Super slechte site, zou per direct van het internet moeten
Super slechte site. Houden zich niet aan de regels. Reageren alleen als ze zeker weten d ar t ze verdienen. Moeten ze iets corrigeren geven ze niet thuis. Deze site moeten ze uit de lucht halen!!! Ik ga er een jurist opzetten.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Ronald,
We are sorry to hear about your negative experience and understand your frustration regarding the situation you described.
We would like to review the details of your case from our side; however, without access to your account information, we are unable to investigate further. Please contact us directly via email using the address registered with your account so that our team can look into the matter and provide proper assistance.
We appreciate your cooperation and patience, and we are committed to resolving this as efficiently as possible once we receive your details.
Best regards,
Onedun Casino Team
No info about how to withdrawal
No info about how to withdrawal. If you get info it is half the info. After confirmation they got all info..still did not get any. After updated info. STILL NOTING. ‘MANAGER’ go here. There, go back, type BIG CODE and bank account here (again for the 2nd time). And I promise it will be on your account asap….7 days later NOTHING!. do not play on this side
21 de noviembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear No name sites has my ID,
We are truly sorry to hear about the difficulties you’ve experienced with your withdrawal. We would like to investigate the details of your situation from our side; however, without your account information, we are unable to do so.
Please contact us directly via email using the address registered to your account so our team can review your case and assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Onedun Casino Team
Good casino and nice bonus suprises
27 de noviembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Ferry Visser,
Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience and that the bonus surprises added an extra layer of enjoyment to your sessions. Offering engaging promotions that complement gameplay is something we focus on, and it’s encouraging to know that they made a difference for you.
We continuously strive to create a smooth, entertaining, and rewarding environment for all players.
Best regards,
Onedun Casino Team
I am writing this review to warn others…
I am writing this review to warn others about my experience with this casino. What I went through was unacceptable and showed a complete lack of responsibility, transparency, and customer protection.
1. I was unable to withdraw or self-exclude
Despite repeatedly asking for a time-out and self-exclusion, the casino ignored my requests. I even provided screenshots showing that I asked for these responsible-gambling tools, yet nothing was actioned. This is extremely concerning, as these tools are meant to protect players.
2. The verification process did not follow the casino’s own rules
According to the website, the requirements for verification are simple: proof of ID and proof of deposit (a photo of the card front and back with the first 6 numbers, last 4, and CVV hidden).
Instead of following their stated process, they kept demanding more and more documents—far beyond what their policy outlines. It felt unreasonable and suspicious, and it became clear to me that something was not right.
3. My requests for a loss limit, time-out, and exclusion were ignored
I clearly asked for a loss limit to be applied, which is a basic requirement of responsible gambling. The agent ignored my request entirely. I also requested time-out and exclusion, yet they did nothing. This shows a complete failure in their duty to protect players.
4. I am requesting a refund
Since I actively asked for responsible-gambling measures to be put in place and the casino failed to follow through, did not protect me, and ignored my attempts to limit my losses, I am requesting a refund of the amounts lost after those requests were made.
Overall, this casino failed in every area of customer safety and responsible gambling. I strongly advise others to stay away until they fix these issues. No player should ever be ignored when asking for protection tools that the casino is legally and ethically required to provide.
24 de noviembre de 2024
Opinión espontánea
Respuesta de Onedun
Dear S,
We are truly sorry to hear about your negative experience. It is never our intention for any player to feel unsupported or unprotected, and we sincerely regret that your expectations were not met. We appreciate you bringing these issues to our attention, and we are committed to reviewing such concerns carefully to improve our processes.
Thank you for sharing your thoughts, and we sincerely regret the frustration you have experienced.
Best regards,
Onedun Casino Team
It's a good site for playing online…
It's a good site for playing online games
14 de noviembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Zulbear,
We appreciate you taking a moment to share your thoughts with us. Hearing that you consider our platform a good place for online gaming truly means a great deal. Our team invests consistent effort into maintaining a stable environment, refining the interface, and expanding the variety of available titles so that players can enjoy a smooth and engaging experience at any time.
Thank you once again for your feedback, and we hope your future sessions continue to be pleasant and rewarding.
Best regards,
Onedun Casino Team
Good casino verry kindly great Bonuses
Good casino verry kindly great Bonuses
12 de noviembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Don S,
We truly appreciate you taking the time to share your thoughts. It’s wonderful to hear that you’ve enjoyed the casino experience and found the bonuses appealing.
Positive feedback like yours motivates us to keep providing enjoyable and rewarding experiences for all our players.
Best regards,
Onedun Casino Team
Respuesta de Onedun
Dear Pjch Lamers,
Thank you for your feedback! We’re glad to hear that you are satisfied with the service provided. Ensuring a smooth, supportive, and reliable experience for our players is always a top priority, and your recognition means a lot to us.
We hope your future sessions continue to be enjoyable and that you have many more positive experiences with our platform.
Best regards,
Onedun Casino Team
Great!
Love to play the game👍👍. Fast service on chat and never greedy on a few free spins, feel lucky already🕺🏻
22 de octubre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Robbert,
Thank you for your enthusiastic feedback! We’re thrilled to hear that you’re enjoying the games and that our chat support has been able to provide quick and helpful assistance. It’s wonderful to know that our free spin offers added a little extra fun to your experience — creating moments of excitement and luck for our players is exactly what we aim for.
Your kind words motivate our team to keep delivering fast, friendly, and fair service. We look forward to providing you with many more enjoyable sessions and memorable spins in the future.
Best regards,
Onedun Casino Team
Respuesta de Onedun
Dear S. Jelisejeva,
We truly appreciate your kind words and the enthusiasm you’ve shared! It’s wonderful to hear that your experience with us has been so positive and memorable. Your feedback motivates us to keep providing top-quality games and attentive support to all our players.
Thank you for recognizing our efforts — we look forward to continuing to deliver the best possible experience for you in the future!
Best regards,
Onedun Casino Team
Spam
Tomorrow i go to the gambling autority, al 3 weeks waiting for 4000 euro, dont play here, tomorrow i talk to my lawyer, they can Come for court, if i dont have my money by 18.00 clock
16 de octubre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Jennifer Jennekens,
Thank you for bringing this to our attention. We completely understand your concern regarding the delay in your withdrawal and take such matters very seriously. We would like to investigate the details of your situation from our side to provide clarification and assistance.
However, without information about your account, we are unable to access the necessary details. We kindly ask that you contact us directly via email using the address registered to your account so our team can review your case promptly and work toward a resolution.
We appreciate your cooperation and hope to resolve this matter as quickly as possible.
Best regards,
Onedun Casino Team
The Lucky wheel that you get every day
The Lucky wheel that you get every day, always works, I look out for it every day, exciting experiance.
9 de octubre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Ron,
We’re delighted to hear that the Lucky Wheel has added an extra layer of excitement to your daily sessions! It’s great to know that you make it a point to check it every day and enjoy the thrill it brings.
Our team designed this feature to make each visit engaging and rewarding, and feedback like yours confirms that it’s hitting the mark. We hope the surprises on the wheel continue to brighten your days and add even more fun to your gaming experience!
Best regards,
Onedun Casino Team
Did everything they could to hold on to…
Did everything they could to hold on to my winnings.
Do not deposit to this casino if you are looking for a smooth and fun experience.
2 de septiembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Eirik,
Thank you for sharing your thoughts. We see that your funds have been successfully processed and credited, which is always our priority. We understand that any concerns regarding withdrawals can be frustrating, and we encourage you to reach out to our support team directly if you have any further questions or need clarification.
We hope your future experiences on the platform are smoother and more enjoyable.
Best regards,
Onedun Casino Team
Great site Nice bonus wheel good…
Great site Nice bonus wheel good service from Nick
23 de septiembre de 2025
Opinión espontánea
Respuesta de Onedun
Dear Consumer,
We greatly appreciate your kind words and the time you took to share them. It is always a pleasure to learn that players notice the details we strive to refine—such as features designed to add excitement, alongside attentive service to ensure everything runs smoothly.
Your mention of the assistance provided by Nick is especially meaningful. We want every interaction to feel personal and reliable, and it is rewarding to know that this was your experience.
Thank you once again for your feedback. We look forward to welcoming you back soon and hope that each visit continues to bring the same positive feeling.
Best regards,
Onedun Casino Team
They don't pay out your withdraw.
They don't pay out your withdraw.
And I emaille them a couple of times and i got the same answer again and again.
" your money comes soon" but it is not true.
3 weeks ago i asked to refund my withdraw and i still got nothing.
24 de agosto de 2025
Opinión espontánea
Respuesta de Onedun
Dear Ikke,
Thank you for reaching out and expressing your concerns. We understand how important timely withdrawals are, and we are sorry to hear that the process has caused you frustration.
After reviewing your case, we can confirm that your withdrawal request has already been finalized and the funds were successfully delivered to your account. While the timeframe may have felt longer than expected, we are pleased to inform you that the transaction is now complete.
Should you require any further assistance, whether to verify the transaction details or to discuss future withdrawals, please do not hesitate to contact our support team through live chat or email. Our representatives will be glad to provide clarification and help with any additional questions.
We appreciate your patience throughout the process and remain committed to ensuring smooth and secure transactions for all our players.
Best regards,
Onedun Casino Team
I have deposited on this site for a…
I have deposited on this site for a while now and i finally made a little profit. Now i wanted to withdraw and it has been 14 days ago and still no money.
Slots and everything are good but i am starting to think i wont recieve anything at all.... Live chat keeps telling me that "Players made so many withdraws lately that the queue is full" but that is just crazy
Update: 2 days later and still no money... Live chats keeps telling me the same excuses. Its now 16 days ago i made the withdrawel
Another Update: 1 day later and no money. 17 days intotal and 13 working days.
25 de agosto de 2025
Opinión espontánea
Respuesta de Onedun
Dear Doni,
We are truly sorry for the delay you experienced with your withdrawal. Please be assured that the withdrawal process has now been completed and the funds have been sent to your account. We hope that you have received them by now.
We apologize for any inconvenience caused by this waiting period and appreciate your patience. Your feedback is valuable to us, and we are continuously working to improve our processes to ensure faster and smoother transactions in the future.
Best regards,
Onedun Casino Team
Still waiting for my money to pay out…
Still waiting for my money to pay out takes a long time on this site so I request people to play on a other site is you don’t wanna beg for you’re money it’s Friday and still nothing and getting the same answer they only give this getting on my nerves
3 de agosto de 2025
Opinión espontánea
Respuesta de Onedun
Dear Pamela Kool,
We sincerely apologize for the extended waiting time you experienced. Upon checking our records, we can confirm that your withdrawal request has already been successfully processed by us.
We understand that delays can be frustrating, and we truly appreciate your patience. If you have any further questions or require assistance, our support team is always ready to help and provide clarification.
Thank you for bringing this to our attention, and we hope your future experiences with us are smooth and hassle-free.
Best regards,
Onedun Casino Team
Unreliable withdrawal process and vague customer support
I received an email from OneDun Casino on 30 June 2025 asking me to provide my bank details to complete a withdrawal. I submitted everything immediately and correctly. It's now 4 July and my withdrawal has still not been processed.
I contacted live chat support several times. The only response I’ve received is that I'm “in a live queue” and that it depends on the workload of their finance department. No timeframe is provided, no accountability, and certainly no transparency. They promise to follow up, but nothing happens. This leaves me feeling frustrated and ignored.
I've kept the email and can provide screenshots if needed.
Honestly, if a platform can't uphold basic withdrawal procedures or communicate clearly, it raises serious concerns. I will not be playing here again — and I caution others to think twice.
Update: it's now 7 July and I still have not received payment.
Update: it's 9 July and they've finally paid - this comes down to 8 business days.
4 de julio de 2025
Opinión espontánea
Respuesta de Onedun
Dear Mouche,
Thank you for sharing your concerns with us. We understand how important a smooth withdrawal process is, and we sincerely regret the frustration caused by the delay. Upon checking your case, we see that your withdrawal is currently undergoing the final stages of verification by our finance team. This means your funds will be processed and released very soon.
We appreciate your patience during this time. Should you have any further questions or require updates, please do not hesitate to reach out to our support team. We remain committed to resolving your issue as quickly as possible.
Best regards,
Onedun Casino Team
OPLICHTERS
Het is super easy om te storten, maar onmogelijk om uit te cashen. Mensen laat je niet oplichten. SPEEL HIER NIET!!!!!!!!!
26 de junio de 2025
Opinión espontánea
Respuesta de Onedun
Dear Patrick,
We are truly sorry to hear about your experience.
Please know that we continuously strive to simplify the withdrawal process for our players. However, completing the verification procedure is essential to ensure the safety and security of both your account and our platform.
If you encounter any difficulties or need assistance, we warmly invite you to reach out to us directly — we are here to help and support you every step of the way.
Thank you for sharing your feedback.
Best regards,
Onedun Casino Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.