OneNeighbor 

La valoración de esta empresa no está disponible debido a un incumplimiento de nuestras directrices.

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Lawn service didn't show up for 5 weeks - no response from company. One of the reasons they cited for the no show was "raining" and it hadn't rained in Dallas for over a month. I cancelled six months... Ver más

Valorada con 1 estrellas sobre 5

So, took about 3 weeks or so for someone to come out. Once someone actually comes, he decides to mow my neighbors grass that was 12 inches high so they could charge the long grass fee. Then, he fai... Ver más

Valorada con 1 estrellas sobre 5

Unfortunately we were very disappointed with their services. We tried them 3-4 times and they roll over everything while mowing, tear up water cans, rain gutter extensions, don't clean up after thems... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

My credit card charges/prices went up with out notice and no consent sought whether or not acceptable to customers. Very bad service- several times they left wide tracks or uncut grass. No way to re... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de jardinería
  2. Servicios de limpieza doméstica
  3. Servicios de paisajismo y jardinería
  4. Empresa de fumigación y control de plagas
  5. Servicio de limpieza de piscinas

Escrito por la empresa

OneNeighbor allows homeowners to find, purchase, and manage home services as a group to drive significant cost savings and consolidate payments. OneNeighbor puts homeowners and neighborhoods at ease knowing they're receiving superior quality services.


Información de contacto

Incumplimiento de directrices

Todas las opiniones

(151)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I came upon OneNeighbor through a…

I came upon OneNeighbor through a neighbor and it was the best decision. They did a great job cutting my grass for a great price and would recommend them to everyone. I probably will be adding more services in the future.

29 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Thank you for allowing us to care for your property, Lisa!

Valorada con 5 estrellas sobre 5

Perfect service

The service was perfect and work was done as said and in timely manner

29 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Thank you for the kind review, Ali!

Valorada con 4 estrellas sobre 5

It was not mowed to my satisfaction

It was not mowed to my satisfaction. They were more in a hurry. Even though he advised me it shouldn't be cut lower than what I wanted. He apologized and told me he will mow it more lower next time.

29 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Thank you for providing this experience, Folake. We truly appreciate your business!

Valorada con 4 estrellas sobre 5

The app is great and helpful

The app is great and helpful. Let's me know basically everything happening. The overall lawn service looked professional and they followed my Notes/Special Instructions. The previous time the service neglected the same notes/instructions. So thank you to the Bandas Lawn Care Company who serviced my lawn this time around. Hope I get them or similar again.

29 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Thanks for the great feedback, A.J.!

Valorada con 4 estrellas sobre 5

App and service review

Had a great experience using the app. Super easy to use. The team that came out to do the yard work did good, addressed my concerns and took care of any issues. Will be using them again!

29 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Thanks for the kind review, Norman!

Valorada con 5 estrellas sobre 5

Hired to mow my yard

Hired to mow my yard. Did a great job, emailed pic. Perfect experience. The best ever

29 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Thanks for the kind review, John!

Valorada con 3 estrellas sobre 5

So far not impressed.

Update. Finally got service on Wed. Did a fairly good job. I was home and watched him complete the job. Even though I watched him blow off the sidewalks, I still had to go out and do it again as it wasn't quite up to my high standards. Upgraded my rating from a 2 star to 3.

So far, the service has not been good. Was suppose to have servoce on Mondays. Recieved no email confrimation and no one came. Got an email Monday night for Tuesday service but again, no one came. They haven't been doing a good job but for what I pay, I don't mind doing some touch ups. But when they don't come at all, that's another story. Couldn't stand it any longer and went out and weed wacked myself tonight!

28 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Hi Stavrula,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact me directly at Wecare@oneneighbor to rectify this experience. Thank you!

Valorada con 1 estrellas sobre 5

Unfortunately we were very disappointed…

Unfortunately we were very disappointed with their services. We tried them 3-4 times and they roll over everything while mowing, tear up water cans, rain gutter extensions, don't clean up after themselves, never smile. Big or small, not happy with their services. We chose to cancel the services (very hard to hear the people on the phone) and noone asked why or apologized for our experiences with their services.
I could have given them many referrals but based on the people they sent to our home, I can not comfortably recommend them.

27 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Hi Lucia,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact me directly at wecare@oneneighbor.com to rectify this experience. Thank you!

Valorada con 1 estrellas sobre 5

They charged for the services they are…

They charged for the services they are not performed, stay away from this company

21 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Hi Huan,

Thank you for taking the time to provide your recent experience with our platform. I am very sorry that it did not meet your expectations. Please contact me at wecare@OneNeighbor.com so that we can rectify this as soon as possible. Thank you!

Valorada con 1 estrellas sobre 5

DO NOT CONTRACT WITH THIS SERVICE!!

DO NOT CONTRACT WITH THIS SERVICE!!! This company has horrible customer service. You call and they take a message and say they will get back to you. When you finally talk to a person, they DO NOT FOLLOR THROUGH with your request. They also charge for services NOT RENDERED. I cancelled my service on April 1 both with a person and an email. Service still came out and they charged me even though they did not complete the job. I was charged again yesterday for a service that was not done at all!!! Pick you local lawn guy, much better service and they really work with you if needed!!!!

14 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Hi Cassandra,

Thank you for taking the time to provide your recent experience with our platform. I am very sorry that it did not meet your expectations. Please contact me at wecare@OneNeighbor.com so that we can rectify this as soon as possible. Thank you!

Valorada con 1 estrellas sobre 5

This company is a total joke

This company is a total joke. RUN from them. They will never show up. I'm convinced the good reviews are from them. They won't show up. DONT give them your payment information.

6 de abril de 2021
Opinión espontánea
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Respuesta de OneNeighbor

Hi Carl,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact me directly at wecare@oneneighbor.com to rectify this experience. Thank you!

Valorada con 1 estrellas sobre 5

Sub-contracting to the lowest bidder

Sub-contracting to the lowest bidder. Poor quality, no experience. Do yourself a favor and use a real company.

5 de abril de 2021
Opinión espontánea
Logotipo de OneNeighbor

Respuesta de OneNeighbor

Hi Mike,

Thank you for taking the time to provide your recent experience with our platform. I am very sorry that it did not meet your expectations. Please contact me at wecare@OneNeighbor.com so that we can rectify this as soon as possible. Thank you!

Valorada con 1 estrellas sobre 5

Don't waste your time...

I unfortunately went with the good reviews OneNeighbor had on Google and set up service with them; only to wait over a week for my appointment(which was for April 1st) that likely at no point had an actual vendor assigned to it. And no one bothered to reach out and alert me to that fact until I received an automated email from their system after 10pm the day they didn't show up. The email stated my service hadn't been marked complete, so they would have to reach out to the vendor or possibly find another for my area.

I sent their customer service a total of three emails in regards to the situation (that have still gone unanswered) and called twice (Had to leave a voicemail the first time, due to call volume; and on the second try, their phones were on service). I finally got disgusted and removed my payment info and deleted my account on the app. I don't even know for sure if my account is fully removed, since - surprise surprise - I never got a confirmation. It also states on the website that you have to call or email them to cancel, so it's pretty much up in the air at this point.

It's really disappointing the way OneNeighbor handled (or didn't handle, actually) this situation, because a missed appointment wouldn't have been a big deal had they just simply communicated with me and not wasted my time.

But, all in all, if you're thinking of going with OneNeighbor for any service they state they provide, you may wanna look elsewhere.

4 de abril de 2021
Opinión espontánea
Logotipo de OneNeighbor

Respuesta de OneNeighbor

Hi Kris,

Thank you for taking the time to provide your feedback, this information is invaluable to us. We provide a 100% satisfaction guarantee, and we stand behind our promises.

I’m so sorry to hear that you had a poor experience with the lawn company who was servicing your property. It’s important to us that all of our customers have great experiences with the providers on our platform and receive a five-star quality service, every service.

We’d like to speak with you to learn more about your experience and resolve the issue to your satisfaction. Please contact me directly at wecare@oneneighbor.com. Thank you, we look forward to speaking with you!

Valorada con 5 estrellas sobre 5

Guys came this morning and did an…

Guys came this morning and did an excellent job. Very professional. The did the whole job! And left everything nice and clean.
Thank you

9 de marzo de 2021
Opinión espontánea
Logotipo de OneNeighbor

Respuesta de OneNeighbor

Thanks for the awesome review, Milagros!

Valorada con 1 estrellas sobre 5

I don’t recommend OneNeighbor

I don’t recommend OneNeighbor, It’s cheap but not worth with Quality Service better pay little extra and go with reputed lawn service..!!

5 de marzo de 2021
Opinión espontánea
Logotipo de OneNeighbor

Respuesta de OneNeighbor

Hi Santosh,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact me directly at wecare@oneneighbor.com to rectify this experience. Thank you!

Valorada con 5 estrellas sobre 5

Easy for pet waste removal

We scheduled pet waste removal service through OneNeighbor, and it was super easy. The technician showed up on the right day, left a note, and our yard is poop free.

23 de febrero de 2021
Opinión espontánea
Logotipo de OneNeighbor

Respuesta de OneNeighbor

Thank you for the awesome review, Matt! We truly appreciate your business.

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