Having had appalling service from a different provider, recommended to me by a company formations business that had left me struggling to file and leaving me late with a fine, OnlineFilings stepped in... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Online filing was very confusing and had to do it back & forth from company house to gov.uk one login & yet could not submit after trying 6 times. Thanks to Hugo who called today with excellent cust... Ver más
La empresa ha respondido
Identify client needs and capability Sophie supported me at every step, and used her experience to support me at my level without opinion. Building my self confidence while keeping the project mo... Ver más
La empresa ha respondido
Getting more complex, in fact the final verification using pre authenticated code was easiest. More daunting is Driving licence ID & especially Face ID. Apple iOS face recognition is BY FAR the BEST... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Información de contacto
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, Reino Unido
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4,3
Excelente
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 56% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
It was a straightforward and efficient…
It was a straightforward and efficient service and fast response to queries.
16 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Ciaran,
Thank you for your kind words.
We understand that submitting statutory filings can be a cumbersome process, which is why we offer our simplified platform: so you can make your submission quickly and easily.
If you ever need help with your future submissions, feel free to let us know.
- The Online Filings Team
Very misleading organisation - do returns direct yourself!
A very misleading organisation. They send you official looking letters in brown envelopes, masquerading as HMRC / Companies House, trying to con you into using their services to file statutory returns information that you can do yourself and thereby save their "service fee".
AVOID - anyone who has reviewed them with anything than the minimum rating has been duped and should wake up!
19 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hello Chas,
Thank you for leaving your feedback and raising concerns regarding the letter you received, as well as the point that statutory filings can be completed independently.
Online Filings is a completely private company, independent of both Companies House and HMRC. Our correspondence clearly displays our own logo, company name, and contact details. For transparency, we are registered with Companies House as an Authorised Filing Software Provider and Authorised Corporate Service Provider (ACSP), as well as being supervised by HMRC for anti-money laundering compliance.
Our service fee is charged in addition to standard government fees to cover the cost of our simplified submission platform and dedicated customer support. While direct filing via government portals is certainly an option, our service brings those requirements into a single streamlined system with assistance on hand. We list these fees clearly on our website prior to checkout.
Your comments about the letter feeling too official and resembling a government communication are helpful, and we take this onboard as valuable insight into how our outreach is perceived.
As you haven't used our platform, we would be glad to invite you to try the service first hand and evaluate us on the quality of our software and customer assistance. If you have any further questions or would like to discuss this, please reach out to us at support@onlinefilings.co.uk.
- The Online Filings team
Brilliant experience
Brilliant experience. Support staff helped me on each little thing. Thanks for that
12 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Naeem,
We appreciate your kind words.
You may rest assured that our support team will always be more than happy to assist you with your submission every step of the way.
Should you need any further assistance with our services, feel free to get in touch with us again.
- The Online Filings Team
Today I received what I assume is their…
Today I received what I assume is their standard letter when a business is due to file a Confirmation Statement soon, which they can find online. I scanned the QR code (which was a bit suspicious) and only when it came to the fees did I clock this is not HMRC or any government body, it's a private company offering to file your statement for you - which you can do yourself in less than two minutes - for a significant fee. Preying on those who are a bit unsavvy, in my opinion.
18 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hello Laura,
Thank you for taking the time to share your feedback.
Online Filings is an independent private company that helps customers complete and submit company filings. We are officially registered with Companies House as an Authorised Filing Software Provider and Authorised Corporate Service Provider (ACSP), and are supervised by HMRC for anti-money laundering compliance. The communication you received was sent by Online Filings and included our company name, logo and contact details, along with information about our service.
Further details about our authorisations, pricing and how our service works are also provided on our website before checkout, with the Companies House fee and our service fee clearly shown separately for transparency.
Our charges include our service fee for providing a simplified filing platform with a personalised line of support, along with any inherent fee of filing with Companies House/HMRC. Nonetheless, you are not required to use our services if you don't wish to.
From our understanding, you have not made a purchase within our website nor have utilised our services. In any case, should you have any additional queries, feel free to get in touch with our support team via support@onlinefilings.co.uk
- The Online Filings Team
it was a good experience
17 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Gulab,
Thank you for taking the time to leave us a review.
We are happy to know that your experience with our platform was positive.
Feel free to get in touch with our support team should you ever need assistance with your statutory filings.
- The Online Filings Team
Happy with the guidance and the overall…
Happy with the guidance and the overall service
17 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Ioulia,
Thank you for leaving us a review.
Providing high quality customer support is one of hour highest priorities. We are glad that you are satisfied with our services.
We wish you the best with your business.
- The Online Filings Team
Had an email to remind me and could…
Had an email to remind me and could work from my phone. Straight forward process!
14 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Jack,
Thank you for taking the time to leave us a review.
We are glad to hear that our platform was able to redirect you to completing your filing with no extra hassle.
Feel free to reach out to us should you ever need assistance with our services.
- The Online Filings Team
The simple and comprehensive service!
The simple and comprehensive online tick box system allowed for a painless and quick resolution. Good value for this great service!
17 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Wendy,
Thank you for taking the time leave us a review.
We're happy to hear that you found our filing platform straightforward and easy to follow.
Feel free to get in touch with us should you ever need assistance with your filings in the future.
- The Online Filings Team
Give the false impression of being a goverment agency to take money off you.
They sent me a reminder ( a very official looking letter) about an overdue filing for my small company. The tone of the letter gave the impression they were a government organisation sending a reminder to me and the form was filled in by scanning a QR code on the letter. This meant you did not see company blurb etc on their website, just the form. I filled in the form and made a payment of £96.80 only to find out they were in fact a private company and had charged me £46.80 more than filling in the same form on the government website myself. I subsequently filled in my own form on the government website and paid the £50, so they took £96.80 off me under false pretences and for not providing any service at all. I tried to get hold of them. No live telephone response or chat services. They say they will get back to me within 2 business days. Update: They sent me a refund form but restricted the size of the text boxes to about 50 words so you are completely unable to give a full explanation of why you should have a refund.
17 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Alison,
Thank you for taking the time to share your feedback. We're sorry to hear that you were left with this impression, and we do appreciate your concerns.
Online Filings is a private service provider and is not affiliated with Companies House or GOV.UK. We do not present ourselves as either organisation, and this is explained on our website and during the checkout process.
We are officially registered by Companies House as an Authorised Filing Software Provider and Authorised Corporate Service Provider (ACSP), and recognised by HMRC for Making Tax Digital (VAT Returns) and Self Assessment. We are also supervised by HMRC for anti-money-laundering (AML) compliance. Customers are always free to file directly with Companies House themselves if they prefer. Our service is designed to help customers complete filings correctly, securely and in line with UK compliance requirements.
The communication you received was clearly identified as originating from Online Filings™. It includes our official logo, company information, and contact number for any enquiries, along with a footer disclaimer.
All information regarding our authorisations, pricing, and services is clearly presented on our website and at checkout. Our pricing distinguishes the Companies House fee from our service fee to ensure transparency.
We are sorry to hear that you were not able to get in touch with our support team immediately - nonetheless, please note that we can confirm that our team reached back to you within the same day, following up on your refund request for this service. Bear in mind that we have since processed a partial refund for your filing, as per our latest communication.
Should you need any further clarification, feel free to reach back to us.
- The Online Filings team
It's great smooth service,hassle free…
It's great smooth service,hassle free ,thank you to all of you
5 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Abdennour,
Thank you for your review.
We are glad that you were able to use our services to easily submit your filing.
We really appreciate you taking the time to share your feedback!
- The Online Filings Team
Brilliant easy to follow instructions
Brilliant easy to follow instructions
15 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Ann,
Thank you for taking the time to leave us a review.
It is important for us to ensure our customers have a fluid experience when submitting their filings.
Don't hesitate to get in touch with us should you ever need assistance with our services.
- The Online Filings Team
Process good but painfully long winded
6 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Steve,
Thank you for your feedback.
We are sorry to hear that you found your filing submission long winded. Nonetheless, we are glad that you were able to utilise our services without further hassle.
If you ever need assistance with your submission in the future, please ensure to get in touch with our support team. We will be more than happy to guide you every step of the way!
- The Online Filings Team
Thorough in its process
This company is thorough in its process of sensitive information and respects your inquiry in returning calls and emails in a short time.
13 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi,
Thank you for taking the time to share your experience!
We’re delighted to hear that you found our process thorough and that our team was able to respond to your calls and emails promptly.
We really appreciate your kind words and your trust in Online Filings.
- The Online Filings Team
Quick and easy and without any hassle i…
Quick and easy and without any hassle i completed my process
10 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Uzma,
Thank you for taking the time to leave us a review.
Making things as easy and hassle-free as possible is exactly what we aim for, so it’s great to know we could make the process easy for you.
We really appreciate you choosing Online Filings and would be happy to assist you again in the future.
- The Online Filings Team
I did not get in touch with anyone
I did not get in touch with anyone
11 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Dear Dorcas,
Thank you for your feedback.
We're sorry to hear that you felt you did not get in touch with anyone. We'd like to reassure you that your company dissolution application was successfully submitted, and the dissolution process has already started. We also responded to your email on the same day to confirm that the filing had been submitted successfully.
Following your review, we also reached out to you by phone and were pleased to speak with you directly. During our conversation, we were able to confirm that all the required information had been received and that your application had been successfully submitted.
We hope this helps to clarify the status of your application. We remain happy to assist should you need anything further, and we wish you all the best.
- The Online Filings Team
Hugo talked me through the system with…
Hugo talked me through the system with
directions, making the somewhat confusing system ,
easy and straight forward to follow. He showed a lot of patience in explaining what was necessary.
I would strongly recommend his assistance to anybody
who has problems navigating the Companies House 'identity registration' system.
John knapp
11 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi John,
Thank you for your generous feedback.
We’re delighted to hear that Hugo was able to guide you through the system and make the identity registration process easier to navigate.
We’re especially pleased that his patience and clear explanations made a difference. He’ll be very pleased to hear this, and we’re glad we could help you reach a positive result.
Thank you for recommending us. We look forward to assisting you again whenever you need us.
- The Online Filings team
Great customer service
Great customer service , Very polite & Very helpful.
11 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi there,
Thank you for your lovely 5-star review.
We’re really pleased to hear you found our team polite, helpful, and that you received great customer service. Rest assured, we’ll pass your kind words on to the team.
We really appreciate you taking the time to share your feedback!
– The Online Filings Team
Quick and easy and prompt
Quick and easy and prompt. Very grateful to get it sorted so efficiently. Thank you.
10 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Pippa,
Thank you so much for your lovely feedback.
We’re delighted to hear that you found the process quick, easy, and efficient, and that we were able to get everything sorted promptly for you.
We really appreciate you taking the time to share your experience with us. It was a pleasure assisting you, and we wish you all the best.
- The Online Filings Team
Easy to do eventually
Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward
9 de agosto de 2026
Opinión espontánea
Respuesta de OnlineFilings™
Hi Sandra,
Thank you for your kind feedback and for sharing your experience with us. We’re pleased to hear that, once you received the required number, you found the process straightforward.
We’re always aiming to provide a 5-star experience, so we’d love to understand what we could have done better to earn that final star from you. We’ve contacted you via Trustpilot to invite you to share more details, or you can reach us directly at support@onlinefilings.com.
Your feedback helps us understand where we can improve and provide an even better experience for our customers.
Thank you again for choosing Online Filings!
Respuesta de OnlineFilings™
Hi Samar,
We appreciate you taking the time to share your feedback.
Knowing you found the process both easy and informative is really amazing. We aim to provide clear guidance throughout, so you can complete your filings with confidence.
Thanks again for choosing Online Filings and for putting your trust in us. It is appreciated.
- The Online Filings Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.