Online Kitchen Store ltd Opiniones 

483
TrustScore: 5 sobre 5

5,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

5 Stars again. This is the third Kitchen we have had from OKS and once again they have gone above and beyond. From the day that you walk in to the final chat, Eve is a marvel, we had a number of me... Ver más

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Valorada con 5 estrellas sobre 5

From our very first visit to the showroom, Eve really listened to what we wanted (even when we didn’t always agree with each other!). Eve always replied promptly, kept in touch throughout the proce... Ver más

Valorada con 5 estrellas sobre 5

Received our first order yesterday and am really pleased. The units arrived very well packaged and the delivery guy was really helpful. From the interest taken in our latest project by the order te... Ver más

Valorada con 5 estrellas sobre 5

We are very happy with our new kitchen. I honestly couldn't fault anything. The whole team were amazing from start to finish. Eve especially stood out with her attention to detail and not to mention h... Ver más

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Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Proveedor de puertas
  3. Tienda de mobiliario para cocina
  4. Reformas de cocina

Escrito por la empresa

Our kitchens are aimed at the type of client who are forward thinking and looking to avoid paying high street showroom prices for a complete installation package. It means having to source the fully assembled kitchen themselves from us through our easy process, then getting their own fitter or builder to install the furniture direct, saving thousands of pounds in high street costs in the process. A local run British business since 2012. We aim to offer the highest quality kitchens at a competitive price. Cut out the middle man and buy direct from us, the manufacturer. We also offer a full bespoke service should your needs be a specific paint to order colour and custom door style. We only use the best fixtures and fittings in the market place, if something better comes out, we will change to it Immediately, keeping us ahead of the game at all times, we are known for high quality and that's always been our reputation.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

483 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(483)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good service

Good service. Delivered the kitchen on the date promised. Very pleased with the units quality and finish. Units are solidly built, though a couple of glue points were loose. Would recommend this company.

23 de marzo de 2021
Valorada con 5 estrellas sobre 5

Happy customer

Onlinekitchenstore's clear website helped me to find the exact cupboard I wanted and they made it very quickly for me to collect from their premises. Delighted!

19 de marzo de 2021
Valorada con 5 estrellas sobre 5

Only needed a few cupboards

Only needed a few cupboards, but unlike diy-kitchens.com, there is no minimum spend. Also much more choice and great quality. More detailed size information would help on some of the products on the web site.

12 de marzo de 2021
Valorada con 5 estrellas sobre 5

Very helpful with my queries

Very helpful with my queries, I like that you sent a photo of my kitchen unit to me prior to delivery...Good point...Very pleased with the unit, delivered on date stated. Well protected and polite driver.

12 de marzo de 2021
Valorada con 5 estrellas sobre 5

Brilliant - highly recommend

I chose Online Kitchen Store as I was researching Kitchens, and looked at the usual suppliers (Howdens, Ikea etc.) and also the online guys DIY Kitchens etc.

I came across Online Kitchen Store. I found that the quality of the units - carcasses, doors etc. were better with OKS than most of the others, and their comms and responses to my initial enquiries were better than DIY. So I went with them.

Their design service was great, you get a dedicated designer who communicates really well (Holly for me), and is happy to adjust the design for you. The quality of their design software was much better than the online version by DIY. You pay £99 for it, but then they refund that when you order. Its worth it!

We actually visited their showroom near Milton Keynes to see the units in real life, but there is no need really as the units are great quality - our builder thinks its "bespoke" :) and we haven't corrected him.

We ordered a kitchen and utility and the price was better than Howdens, and a LOT better than a local Kitchen place. For example the price from OKS for units only was £3k better than Howdens with their "discount".

Then when it came to the actual fitting (by our builder) and support they were excellent. We had the odd door that had a mark on it through transit - OKS (Olly) would be straight on it and get replacements sent over. The pocket door mechanisms are tricky to fit (Hafele), but again Olly was excellent with linking us up with their support and helping to resolve any issues.

Summary - excellent quality units, excellent design service, excellent customer support, and excellent price. Thanks Olly and Holly!

10 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality service

Our company is Belgravia restorations Ltd.
we have recently purchased and installed a kitchen from online kitchens. I must say with 30 years of experience this is one of the very few times that I have written a review for a company This was a quality product at an exceptional price.
Company director Gary Nason

3 de marzo de 2021
Valorada con 5 estrellas sobre 5

I have used the online kitchen store a…

I have used the online kitchen store a number of times for customers and my own kitchen. Excellent, honestly priced products and very reliable customer services/advice and communication. I have used the online kitchen store a number of times for customers and even my own kitchen. Would highly recommend

23 de febrero de 2021
Valorada con 5 estrellas sobre 5

Very helpful

I needed help to replace some kitchen doors. The company was very helpful and the costs are competitive

5 de febrero de 2021
Valorada con 5 estrellas sobre 5

Exact colour match

I wanted an extra double unit to our existing kitchen. What I got from Online Kitchen Store was perfect colour match, quick turnaround and saved about £600 compared to the original installer's quote.

29 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is what Online Kitchen Store director thinks of its customers.

Base curved end door units 300x300mm. Identified an item being advertised on their website for £80.30, requested a quotation for x6 to include delivery etc. Director "Olly Martin" returned a £1,742.98 quote.
We entered into a debate about the cost difference and below is his emailed response (now saved for legal reasons).
“Yeah, supplies 30,000 kitchens and you go on the handful of idiot's who leave a negative review, well done!!"
Total lack of "Director intelligence"
Genuine customer with a quotation as stated and available upon request. Can also supply email trail which confirms all the above is factual.

19 de enero de 2021
Opinión espontánea
Logotipo de Online Kitchen Store ltd

Respuesta de Online Kitchen Store ltd

Hi Ray, not sure why you are still editing this review months later but can you provide us with your quote ref. please so we can look into this. i have searched the whole of our database and you have never been a customer of ours? thanks Olly

Valorada con 5 estrellas sobre 5

Very cooperative

We needed a few extra bits and pieces to finish our kitchen . Olly was very helpful and responsive in providing them as quickly as possible.

8 de enero de 2021
Valorada con 1 estrellas sobre 5

Very untrustworthy company!!!

Our builders said these guys were very competitive on price.

Emailed in unit number and kitchen style. I asked for a rough quote £4400.

Arranged a visit. felt the showroom guy was just not in a helpful chatty mood.

I paid for a plan although we already had plans.

Got the plan and price came out of £12,000 and this was just for units.

Went to Croydon Granite and Howdens in the end.
Full Kitchen, fancy work top and appliances and didn't pay over £12,000.

Good luck with your kitchen search people.

PS Gave 2 stars because Holly was so helpful and lovely!

Regarding the reply-
22nd Sep 2020 I sent in a plan we had from another company to you via email (Thus not needing plan) & also a screen grab from Instagram of the Kitchen we wanted that was posted on your Instagram. So not to mix up the facts. You knew what we wanted!
We don’t have a option for sky lights- so that’s not correct. (So that’s extremely embarrassing).
Also spent 20mins with Jason( have photos in car pre and post appointment prove that, isn’t technically great!).
Pack of lies as a response & I’m sorry that you felt the need to do this.
I may share a full vlog if challenged? Emails, times dates photo.
It’s 2 stars because I feel you promote your service for plans that i feel is just not necessary & gains extra cash. That’s fine if that’s how you run your business. Your quote was for the same kitchen we enquired about when contacting you 22/9/20 and was way off.
We can all quote chronically but is it a fact? I have the receipts and can share if challenged. It’s 2 stars because of the service. Accept or challenge me, I have all the time in the world for people that fabricate the truth.
Also I read the negative reviews before I booked this company and thought I trust this company because of its detailed response. Turns out they don’t tell the truth. I want to add a number of positive reviews on here have reviewed this company twice! As a real honest reviewer I can say that would never happen and multiple times too! Click on these reviews it’s quite funny. They never reviewed because but felt so strong about online kitchens they had to write 2 reviews?! (Laughable).
I am a real honest reviews with the public at the heart of what I do.
If your company invoices 10 people like myself a day for this service that would total £20,000 a month!
Ps your response just took you down to a 1 star review from me.

7 de enero de 2021
Opinión espontánea
Logotipo de Online Kitchen Store ltd

Respuesta de Online Kitchen Store ltd

Lyndsey,

Our team were very shocked to see your negative review this morning from someone we haven’t actually supplied a kitchen to, especially Jason who gave up his Saturday afternoon to come into the showroom and spend 1.5 hours with yourself, husband and daughter going through every aspect of your kitchen including the possibility of adding a skylight to brighten up the kitchen on your initial visit, you left very happy.

After your initial visit on 03/10 you supplied us with a list of units on 07/10 to get a guide quote, we provided you with a quote for a Lay-on shaker kitchen which came in at £4400 correct. You then purchased our design service for £99 and Holly produced 3 different kitchen alternatives for you over a period of time until you got the design to how you wanted it. You then asked for a quote based on this layout. Not only did this layout have a lot more furniture than your initial quote request but you also wanted the quote based on our top end 1909 In-frame hand painted kitchen on butt hinges which you saw on our Instagram page, which is a totally different kitchen and cost to your initial requests. We sent you a quote for this kitchen on 19/11 which came in £12,200 agreed. You emailed your concerns regarding the price, I emailed you back same day explaining what you had requested a quote for and if you would like to look at the Lay-on shaker again as this would be a lot less, you never replied and that was our last communication.

Howdens do not offer In-frame kitchens on Butt hinges, so looks like you went for a Layon shaker in the end anyway which we would have been competitive on and for a better product, given the opportunity.

Olly Martin - Director

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