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3,1

Medio

TrustScore: 3 sobre 5

2 opiniones

5 estrellas
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Valorada con 2 estrellas sobre 5

Poor Quality Food at Warner Berkshire Retreat

The Warner Berkshire retreat isn’t remotely a patch food wise on previous on track retreats I experienced at the Hilton - At Berkshire we had overcooked vegetables and fish, heavily salted soups, white rice, processed breads and uninspiring meals often poorly balanced in terms of macros and fibre - not worth the premium price of this retreat.

We had over boiled potatoes with almost all evening meals rather than the mixed grains and fibres. I put on 2 pounds and worse still bloated and my waist measurement increased - the food on previous retreats at the Hilton was delicious and I lost weight without feeling hungry.

At this Berkshire retreat - One or at most two eggs for breakfast and a handful of fruit left me short of protein for the day. Such a shame because the exercise program was great with many take home ideas, fun dancing run by an amazing local trainer - his sessions were the only reason I stayed - while quite a few of the guests in my group went early.Though a lovely looking building the Warner’s premium rates and “4 stars” stem from the fact it’s a highly popular entertainment hotel with an elderly clientele -whose kitchen is geared up more for cooking popular pub type food or treat foods for indulgent stays. Interestingly it even dropped its salad bar recently as its commitment didn’t seem at all aligned to health or local provenance. So the on track retreat picks the best health choices from this kitchen and their buffet breakfasts for you - best thing all week was a homemade granola nut and seed mix that was brought in by the On Track Manager

otherwise it’s a reasonable standard hotel though its pool closed at 17.00 preventing use for a swim or sauna in the evening as you could do at the Hilton.

9 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

So bad I have reported them to Action Fraud

I have no idea how companies get away with such misrepresentation & this is the worse case of false advertising I have ever experienced

Firstly the amount of lies in the advertising is criminal, they draw you in with lies of one space left & half price but when you arrive you discover that is in fact all untrue. Although they advertise as a weight loss camp & not a boot camp there are certain standards that still need to be upheld

The hotel in which the retreat takes places is NOT a 4 star hotel, is it more like a 2 star hotel in the middle of a housing estate & even though is has 4 stars from the AA it is woefully misrepresented. The hotel was filthy with stains all over the carpets floors that remained unhoovered for days exposed wires & filth in the swimming area alongside peeling paint & cracks in the so called spa area

My room had ripped net curtains & broken bath panels, a lumpy bed and dirty sheets alongside a broken head board (all of which I have photo evidence to prove)

The PTs were completely lack luster, uninspiring & all workouts took place in a hotel conference room. This was actually the worse retreat experience I have ever encountered & I have no idea how they are still in business

You will notice they have paid for fake reviews on Google however here on Trust Pilot you aren't able to do that which is probably why they have no reviews!!!

All in all the experience was so horrendous I left after 2 days rather than subject myself to 7 days of torture, when I contacted the owner of the company to try and discuss my concerns he did not bother to reply & absolutely no one followed up with me as to why I was leaving

Terrible Terrible Terrible please don't waste your money

19 de abril de 2025
Opinión espontánea

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