Opes Robur Opiniones 

542
•
TrustScore: 2 sobre 5

1,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Took my money and never received bracelet. Emailed numerous times with no response. 6 mths on never received a refund and never had any correspondence from them . Please don't use .

Valorada con 5 estrellas sobre 5

I was gifted 3 bangles from Opes Robur, one fell off and I lost part of it. The company replaced it with an alternative promptly. As they have such fantastic items I have since purchased items as gift... Ver más

Valorada con 1 estrellas sobre 5

Sadly have to agree with the dreadful reviews - ordered previously with no issue - placed an order pre Christmas and only partial delivery with one item that was delivered faulty !! Unable to contact... Ver más

Valorada con 1 estrellas sobre 5

PLEASE DON'T BUY FROM OPES ROBUR, EVEN IF YOU HAVE SUCCESSFULLY BEFORE!!! Ordered several weeks ago, took my Money straight away - no notice of any dispatch, links from my order confirmation email... Ver más

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

Opes Robur jewellery are a leading independent jewellery brand based in London, UK. Home of the iconic screw cuff bracelet, Opes Robur pioneer unique and timeless jewellery designs for the standout individual. Explore screw cuff bracelets, sterling sil...


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

542 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,9

Todas las opiniones

(542)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Beautiful and high quality jewellery

This is my second piece from Opes Robur - and it certainly won't be my last! The quality is outstanding and very fairly priced. Everything is modern and unique and fits perfectly with any outfit.

28 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely love this site

I absolutely love this site. The jewellery is lovely and unique and really affordable. I bought the havoc bracelet and it is stunning.
I haven’t taken mine off and it still looks new.
No tarnish or anything!
It’s a must site for all my jewellery from now on.

4 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buy!

Absolutely Beautiful quality products and stunning designs.
Very affordable and lots of offers available.. AND! Fast delivery. Look forward to seeing new items and placing another order.. Or 2 😊

2 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stunning necklace

Purchased a ‘padlock’ necklace in Feb 23. Delivered within the timescales expected.

I’ve had so many compliments on my necklace. Looks beautiful on. I love it so much I have bought it in silver and gold!

5 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my necklace

Love my necklace, very unique and gets a lot of comments from people. Great weight and excellent value for money.
No issues with delivery, great service.

27 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM HERE!

I ordered 2 bracelets in March and surprise surprise never received them. Like everyone else I sent emails to which the reply from the email was that the email address no longer works. Strange when they email most days with new “deals”. Tracked on website… always on route! Even contacted on Instagram where strangely I did get replies saying that it had been sent and Royal Mail had lost them! Highly unlikely. Luckily for me I paid with Klarna who did their own investigation and refunded me the full amount so didn’t review until I got a refund! AVOID AT ALL COSTS!

1 de mayo de 2023
Opinión espontánea
Logotipo de Opes Robur

Respuesta de Opes Robur

Hi Alexandra!

We're really sorry to hear your order is yet to arrive! We have frustratingly seen some on-going delays with royal mail.

Please note we have moved from our customer service over to our new support ticketing system. You can access this and open a support ticket with our team via the message bubble in the bottom right of our website!

Please do reach out to the team and they'll be happy to assist!

Valorada con 1 estrellas sobre 5

Scam

They Don't respond and they don't send orders,
Contact your bank to claim your money back and hope for the best,
Really poor

12 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give them a zero I would

If I could give them a zero I would. I don’t know what’s happened but since January this company is awful. I’ve ordered in the past and had no trouble. Now I never got my last order and they won’t reply to chat messages and their email and phone number doesn’t work. They stole $60 from my 70 yr old mother who paid them to send me a necklace for my birthday.

24 de abril de 2023
Opinión espontánea
Logotipo de Opes Robur

Respuesta de Opes Robur

Hi Tara!

We're really sorry to hear your order is yet to arrive! We have frustratingly seen some on-going delays with royal mail.

Please note we have moved from our customer service & live chat option over to our new support ticketing system. You can access this and open a support ticket with our team via the message bubble in the bottom right of our website!

Please do reach out to the team and they'll be happy to assist!

Valorada con 1 estrellas sobre 5

Initially when I bought a bundle of…

Initially when I bought a bundle of three pieces, thought it was s good bargain. Wore one of the bracelets around 3 times and it fell to bits. Emailed them three times with a photo, which has been ignored. Please don't buy from this company

14 de enero de 2023
Opinión espontánea
Logotipo de Opes Robur

Respuesta de Opes Robur

Hi Anne!

We're really sorry to hear about the problem with your piece. Please be assured this is covered under out lifetime warranty.

Please note we have moved from our customer service & live chat option over to our new support ticketing system. You can access this and open a support ticket with our team via the message bubble in the bottom right of our website!

Please do reach out to the team and they'll be happy to assist!

Valorada con 1 estrellas sobre 5

No delivery, no communication, money taken

Unfortunately despite buying quite a few pieces from Opes Robur before, I’ve learned that I should have listened to reviews on here.

After a month my order hasn’t turned up, emails bounce back, the chat feature on the website gets no response despite the promise for them to get back within 48 hours. It’s a stone wall.

I don’t know what has happened to this company but they have gone from being responsive, helpful and actually sending the items in the past, to no longer communicating and accepting payment without sending my order.

Order from them at your own risk.

Update: After multiple attempts to get a response from Opes Robur and requesting a refund, which was ignored, I have been able to obtain a refund through my bank. It was interesting to note that on the same day Opes Robur reported my review, and others on this site, a new influx of positive reviews appeared.

4 de marzo de 2023
Opinión espontánea
Logotipo de Opes Robur

Respuesta de Opes Robur

Hi Laura!

We're really sorry to hear your order is yet to arrive! We have frustratingly seen some on-going delays with royal mail.

Please note we have moved from our customer service & live chat option over to our new support ticketing system. You can access this and open a support ticket with our team via the message bubble in the bottom right of our website!

Please do reach out to the team and they'll be happy to assist!

Valorada con 4 estrellas sobre 5

Good products. Be patient.

So I ordered my product in end of March. I’ve just received my product. The product is really good. Very happy with it! Their customer services do take a while to respond. I let the bad reviews get to me. 4 stars. Would’ve been top marks if turn around time was quicker. My advice would be order but be patient. You will get your product and get a response from them.

31 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT PURCHASE FROM OPES ROBUR!

I have used opes robur for several years now being a loyal and repeat customer for all my jewelry purchases and gifts for others! I am STILL awaiting an order that I placed in January I have had no contact! I have tried emailing them which they inbox is always full! I have tried calling! And contacting them on all social media platforms and still nothing!!! My daughter had also had the same problem placing an order and not receiving them!!!! Such disgusting service from them!!! Do not order with them!!!!

27 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID

Just like many other reviews, I can't state how disappointed and disheartened I am with Opes. I ordered a LOVE BRACELET on 3rd March and made payment the very same day. I still to this day have received no update on this order despite emailing them directly on 6 seperate occasions. The one reply I received told me due to the item being pesonalised it would take up to 10 working days to be dispatched. Following the 10 working days I contacted again and still awaiting a reply.
This was an item for Mother's Day for my partners first Mother's Day. Ironic that I received an automated email on the Wednesday before Mother's Day stating if I ordered before midnight I would be guaranteed delivery before the Sunday.

20 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID!!!!!!

AVOID!!!!!!! Much like the other reviews, which I wish I had read before ordering, this company are rip off merchants. Ordered a bracelet as a leaving present for a colleague, 27.2.23, it never arrived!! Had to replace the money myself! Customer service is nonexistent, live chat is far from live, you get automated responses to your questions. AVOID AVOID AVOID

17 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

********DO NOT ORDER ANYTHING FROM OPES…

********DO NOT ORDER ANYTHING FROM OPES ROBUR! *************
THEY HAVE NO DIRECT CONTACT ROUTE
NO WORKING EMAIL, ALTHOUGH THEY SEND OUT MARKETING EMAILS TO ME EVERYDAY!

SAVE YOUR MONEY AND TIME AND BUY FROM A RELIABLE COMPANY!

AVOID LIKE THE PLAGUE!!!!!!!!!!!

I don’t understand how Opes robur can flag this, I have been to the trading standards and PayPal which thankfully I paid by; PayPal have now refunded me as they didn’t get a response in the allocated time either.
I will also happily send in all documents to state the issues I have put on the review. Which I sent to PayPal and looking at the other reviews they are all very similar. Why should my review be removed?

If this gets removed I will be taking it further

9 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam - Do not use!

I have bought a bracelet from here order 13649 and still haven't received this, they are happy to take the money however no response to the live chat, emails and calls.

I wish I researched his company before hand as a lot of people are experiencing the same issue. I think its disgusting that a company is taking peoples hard earned money and not providing the goods we have ordered. i hope Karma gets you, i really do!

9 de marzo de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más