From beginning to end , my experience with the entire optilase team from front facing staff to the nurses , receptionists , optometrists and surgeons have been FIRST CLASS !!! They made my journey and... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
From beginning to end , my experience with the entire optilase team from front facing staff to the nurses , receptionists , optometrists and surgeons have been FIRST CLASS !!! They made my journey and... Ver más
La empresa ha respondido
From the initial consultation appointment through to my post op appointments, the staff at Optilase have been so supportive. My operation went so smoothly and all queries answered easily by the surgeo... Ver más
Whilst this organisation has a a high standard of optometrists and surgeons, their quality of service is abysmal. I have had appointment times changes without notice, conflicting advice given, missi... Ver más
La empresa ha respondido
The experience was great. The staff were genuinely nice and made you feel welcomed. Any questions answered with no hesitation. While getting the surgery done they were talking away to you as i... Ver más
Optilase is Ireland’s leading laser eye, lens and cataract surgery clinic. As one of the first private clinics to be established in the country, we are renowned for providing exceptional vision correction surgeries in Ireland. As a family-owned Irish business with a dedication to providing exceptional care and outcomes, with leading medical experts including Ophthalmic Surgeons, Laser Optometrists, and medical staff. We use sophisticated medical technology to provide the best laser, cataract and lens surgery corrections.
Clinics Nationwide, Northern Ireland, Irlanda
Ha contestado el 24% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I got all the information I needed about the laser eye surgery and the girl I had my consult with was straight forward and understanding with all my queries, she was also patient but didn’t have me waiting long at all I got an appointment nearly straight away.
I got my laser eye surgery in the cork clinic in April and I couldn't rate the staff more! From consult assessment to surgery everything was explained thoroughly. Even when a slight complication occurred during healing after surgery, Sinead ensured I was looked after in rectifying it!
It truly is life changing for someone who can't bare their glasses anymore and want the freedom!
The follow up ⬆️ n the Cork clinic was always very good.
Day of operation was a very long wait. Patient appointments could be managed better
MaryAm was very professional & explained everything to me prior and post surgery.My consultant was spot on in his recommendations for prescription lenses and performance of the surgery.
Was told We can only do the €8000 procedure to get you 20/20 vision due to age and the prescription you have. Im only 40. So then I did shopping around and found a lovely clinic up in Belfast and a complete different story. I was a perfect candidate for regular laser surgery and for €6500 cheaper after exchange rate
From initial consultation through the surgery and the post surgery aftercare the entire process was conducted with the highest professional standards.
Was made feel very welcome, highly professional staff, very honest.
Highly recommend Optilase, my experience was fantastic from start to finish. The staff are very professional, friendly and supportive. I got PRK done in August of 2024 and haven’t ever looked back and I am delighted with how it went and my experience was brilliant!
From start to finish the process was low key and seamless, everything I asked about was clear and to the point.The staff are very professional and efficient. I couldn't recommend the end result highly enough.
I had PRK done back in May. The procedure itself was quick and painless. I actually spent more time in the waiting room than on the bed!! The following up care was great. My only regret is I didn't get it done sooner. 6 months on and I have perfect vision - it has been completely life changing! I haven't stopped recommending them to friends and family!
Great customer service from start to finish. Wasn't waiting long for an appointment. No charge for the consultation. Felt very welcome during my consultation, which was very thorough and informative.
Kind polite and professional consultancy, highly recommend
I have to say, a thoroughly professional consultation, the consultant went through every detail and was so honest regarding best solution etc.. I
would highly recommend Optilase if considering laser treatment.
10/10
Optilase were very easy to deal with. The procedure was explained well and the aftercare was very professional. I am delighted with the result. I went from -3.75 to 20/20 vision.
This review details my experience with Optilase for LASIK laser eye surgery, from initial consultation through post-operative recovery, which ultimately resulted in 20/20 vision.
- The Pre-Surgery Phase
My journey began in April 2025 when I decided to pursue laser surgery, though I had no detailed knowledge of the process.
Consultation: I booked a free consultation at Optilase in September 2025. The standard eye test was performed, along with a crucial test measuring the corneal thickness.
Suitability: My corneal measurement was approximately 570 microns, which is thicker than the average range (520-540 microns) and thankfully increased the chance of a successful outcome. Also my eyesight was a -3.25.
Procedure & Cost: I was recommended the LASIK procedure. The total cost of the surgery was €4,195.
Preparation: After the consultation, I was given hydrating eye drops to use multiple times daily for the couple of months leading up to the surgery, which was scheduled for the end of November.
- Surgery Day Experience (Carrickmines Center)
I traveled to the surgery center in Carrickmines for the procedure.
Staff Interaction: The staff were friendly, very accommodating, and knowledgeable. They patiently answered all my pre-surgery concerns regarding potential side effects like the halo effect, glare from headlights, and dry eyes. They explained that these negative effects typically subside within one, three, or six months, depending on the person. (Note: After a week and a half post-surgery, I have been fortunate not to experience any of these effects.)
Final Checks: On the day, they performed all the initial consultation tests again to ensure my eyes were healthy, suitable, and ready for the procedure.
The Surgery: The surgery itself was over within 15 minutes. While lying on the chair, you are swiveled between machines. Numbing agents and anesthetic are used, meaning I felt no pain, only a distinct pressure on the eye.
- Post-Operative Recovery and Results
The recovery protocol was clear, and the results have been excellent.
Immediate Aftercare: Immediately following the surgery, my eyes were very red and sore, requiring a paracetamol (which was normal). I was given protective sunglasses and a comprehensive aftercare package: antibiotic, anti-inflammatory, and hydrating eye drops.
Downtime: Because I chose LASIK and had the procedure on a Friday, I was instructed to take the next three days off (weekend plus Monday).
First 24 Hours: On Friday evening and throughout Saturday, I drew the curtains, took the medication, and strictly adhered to the eye drop schedule. I was restricted from reading, TV, or phone use, so I listened to podcasts.
Day 1 Checkup: On Saturday, the pain had completely gone away, and I attended the mandatory Day 1 Post-Operation Review at Optilase.
Full Recovery: By Sunday, I was able to do more normal activities, and by Monday, I was completely up and about with no issues.
Current Status (1.5 weeks post-op):
I have 20/20 vision.
I am sleeping well (still using the protective eye shield).
I am off the antibiotic and anti-inflammatory drops, continuing only with the hydrating drops.
Upcoming Milestones: The aftercare schedule includes a one-day, one-week, and one-month checkup. After the one-month mark, I will be cleared for a fully regular life, including going to the gym and getting water in my eyes from showers.
Overall, the process has been smooth, and I am extremely happy with the results.
I had the extensive PRK surgery as I want to join the Garda and it was a fantastic service from start to finish. On the day they made me very relaxed it was all very straightforward. Then they were on the end of phone for out of hours support when I had questions. Then multiple follow up appointments until everything was perfect. I could see nothing without my glasses so it’s been life changing and meant I can have the career I have wanted since I was 6 which wasn’t possible with glasses.
Quick consultation and procedure was very quick and pleasant
The Consultation went very well. I had a myriad of questions. All of which were answered by the lovely lady who tested me. She was patient. Didn’t rush me out when I felt like I was taking up too much of her time and overall very kind throughout, even sometimes repeating certain things to my mother who came in after me without any hint of being annoyed. And it was really appreciated by me :)
Even though I wasn't eligible for laser eye surgery, the whole experience was very pleasant. Staff are very friendly and knowledgeable
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.