Optima Villas Opiniones 604

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fabulous service as usual from the optima team. From booking to any questions , everything is always answered promptly and professionally . Apartment was spacious and clean and perfectly located . Eve... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just back after a wonderful stay in Casa Azul in Playa Blanca. Our first time trying the villa life and it did not disappoint!!! The house was lovely and exceeded our expectations. The kids loved the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We recently had a great stay at Villa Keira end of March 2026. The company were really responsive when I had questions and were really accommodating to our needs with early check in and late check... Ver más

Valorada con 3 estrellas sobre 5

We were given this villa as our booked one was flooded, it was cheaper but you get what you pay for. Villa was very miminal, beds were very comfortable, linen and towels very good, plenty of china etc... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Alquiler de vacaciones

Escrito por la empresa

We are a small, independent company and we specialise in the rental of holiday villas in Playa Blanca, Lanzarote's fastest growing resort. But despite being small in size we are very big on customer service - and boast a 24 hour helpline in addition to in-resort staff - as well as some of the best Lanzarote holiday villas on the rental market - so providing our guests with both top quality accommodation and full support and peace of mind when they book their villas with us.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

604 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Casa elisabetta

Just back from a stay in Casa Elisabetta. Been using Optima villas for over 10 years and this is the first time I've not been overly impressed with Optimas response whilst on holiday and the accommodation.

Pros:
*Secure entry complex which was quiet and next to a little mini supermarket at the base on Montana Roja.
*Plenty utensils in the villa
*Usual welcome pack from optima which is appreciated.
*TV channels excellent.
*WiFi throughout
*Good for smaller family holiday

Cons
*Beds uncomfortable.
*Tired and dated decor inside with marks on the walls.
*Showers needing updated
*Layout was a little strange with some sliding doors not feeling 100% secure at the back.
*Washing machine broken on arrival. Reported on day 2 of holiday as needed to wash child's clothes. Optima took 3 days to rectify this after saying it was delayed until the day before we were leaving to go home. Explained how disappointed I was of this and they eventually said one would be replaced in 2 hours time. They fixed the issue but taking 3 days with a slower email communication update on the situation wasn't their usual service we had in the past from them. Not sure why this was this time but nonetheless they sorted it thankfully.

*Sofas in the living areas were stained and very very uncomfortable.

*Table in hallway screwed to the wall a hazard for banging toes on, getting in and out of the front door.

*Pool had green round the sides until the last day when two Pool cleaners came in and cleaned it properly. Sadly this wasn't done for us arriving for our weeks holiday.

*30-40 min walk to the main playa blanca harbour. Walking didn't bother us too much. Just a little further than previous stays.

11 de abril de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for taking the time to leave a review after your stay at Casa Elisabetta.

We are sorry that this time the standards within the villa and the service you received fell short of the usual high standard you would expect from Optima Villas.

We have noted the main areas of concern following your stay and will share these with the maintenance and housekeeping teams.

We hope your next stay with Optima Villas is just as memorable and impressive as the wonderful holidays you’ve already enjoyed with us.

Valorada con 5 estrellas sobre 5

Fabulous service as usual from the…

Fabulous service as usual from the optima team. From booking to any questions , everything is always answered promptly and professionally . Apartment was spacious and clean and perfectly located . Everything you need for a lovely holiday

12 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for the wonderful review. We are delighted that you had another great holiday here.

We look forward to welcoming you back again soon.

Best wishes
The Optima Villas Team

Valorada con 5 estrellas sobre 5

Both the Villa Keira and the company were great.

We recently had a great stay at Villa Keira end of March 2026. The company were really responsive when I had questions and were really accommodating to our needs with early check in and late check out. Villa was great with a fabulous pool. Lovely and warm despite the cooler conditions in March and the challenging recent weather.
Only had one disruptive nights sleep with the wind but that’s no reflection on the villa.
Lovely hot tub area and very private.
Would highly recommend the villa and this company. Will stay again

25 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just stayed 7 nights at Casa George in…

Just stayed 7 nights at Casa George in Faro Park area of Plsya Blanca. Fantastic vill. It was absolutely spotless and comfortable and well equipped. Again fantastic service from Optima Villas. This the best villa letting company i have ever used. Really quick response to any issues you may have and are genuinely caring. Have booked yet again with them for June.

5 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is our Second Holiday with Optima…

This is our Second Holiday with Optima Villas. They just do everything to a high standard from Quality of Villas, advice, communication, right through to the well thought out Welcome Pack. Really enjoyed our holiday🙂

4 de abril de 2026
Opinión espontánea
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Respuesta de Optima Villas

Hi Giles, We are really pleased that you enjoyed your stay at Casa Miró with us. Thank you for your positive review. Best wishes, Optima Villas Team

Valorada con 4 estrellas sobre 5

We stayed in Villa Ciocco

We stayed in Villa Ciocco. As other reviews have said, the Villa is a little rough around the edges, nothing major but it would make it a 5 star experience if a few things were updated and replaced. The dishwasher wasn’t working well and my husband had to clean it all out. The pool and outside areas are lovely, the heated pool was perfect and the kids spent hours swimming. It’s in a lovely spot with stunning views of the sea. In easy reach of most things with a car. You could hear the entertainment from a nearby hotel most evenings, but it wasn’t loud and finished by 10pm. All in all we had a great holiday and would go back to the Villa for the outside space and easy proximity to Playa Blanca and the surrounding areas.

28 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Hi Charlotte, Thank you for your positive review - we would welcome you back again should you decide! We are communicating your comments to the owner for his consideration. Best wishes, The Optima Team

Valorada con 5 estrellas sobre 5

Just back after a wonderful stay in…

Just back after a wonderful stay in Casa Azul in Playa Blanca. Our first time trying the villa life and it did not disappoint!!! The house was lovely and exceeded our expectations. The kids loved the heated pool and we spent our days lounging around the pool and enjoying the beautiful sunshine. The villa is in a quiet area about a 20 minute walk to the seafront - great to get the steps in each day! Plenty of towels including beach towels, a very well equipped kitchen, comfy beds, powerful showers, washing machine, dishwasher, iron etc as well as board games, cards and books too! Really appreciated the very thoughtful welcome pack too as we arrived late in the evening. Would highly recommend Optima Villas based on our stay.

5 de abril de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for the 5* review - we are delighted you had a wonderful stay at Casa Azul with all that it offers.

We hope to welcome you back again soon.

Valorada con 5 estrellas sobre 5

We had a wonderful time staying in…

We had a wonderful time staying in Puerto Mar apartment, serviced by Optima Villas. The apartment was in a central location in Playa Blanca, near to shops, bars and supermarkets. It was very comfortable and clean with an outstanding view of the sea. We will definitely return!

23 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for the wonderful review. We are delighted to hear you had a great time. Those sea views are fantastic aren't they?

We look forward to welcoming you back.

Valorada con 3 estrellas sobre 5

We were given this villa as our booked…

We were given this villa as our booked one was flooded, it was cheaper but you get what you pay for. Villa was very miminal, beds were very comfortable, linen and towels very good, plenty of china etc. Welcome pack appreciated but would have liked some salt and pepper. Bbq was unusable due to heavy rust as was shower head in ensuite bathroom. No greenery outside and very sterile. Swimming pool cover straps broken. Very quiet area as mostly residential. We would not return to this villa but will always use Optima for further bookings as we have done before, great communication.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for your review. It was unfortunate that due to a water leak you were unable to stay at your original choice of villa for which we apologise.

We appreciate the feedback you have given and we will ask our maintenance team to address the issues you have raised.

We are delighted to hear you will be booking again with Optima Villas in the future and we look forward to welcoming you back.

The Optima Villas Team

Valorada con 5 estrellas sobre 5

Excellent Service

Our 3rd stay in Casa Olivia and our 10th stay using Optima. Cannot fault the service from Optima, lovely welcome pack , prompt response to query and very well equipped villa.
11th sray booked for November, but we may well return before then.
Highly recommend Optima to anybody looking to book a villa in Playa Blanca.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for the wonderful review! We are delighted Optima is your first choice when booking villas in Playa Blanca.

It's also great to hear that the lovely Casa Olivia is your villa of choice too.

We look forward to welcoming you back for your 11th & possibly 12th visit!

The Optima Villas Team

Valorada con 5 estrellas sobre 5

We stayed at Villa Su Casa

We stayed at Villa Su Casa. The weather was bad when we were here and we lost power and water. Rachel was so attentive and ensured all was restored very promptly. The Villa was very clean and we felt if we had any problem that Rachel and team responded brilliantly.
Playa Blanca is only a ten minute walk and if we needed to leave the Villa all was on our doorstep. Look forward to coming back again.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for the great review - we have passed your comments on to Rachel and the rest of the team.

We are sorry that the weather wasn't at its best and impacted your stay.

We look forward to welcoming you back soon, hopefully with better weather!

The Optima Villas Team

Valorada con 5 estrellas sobre 5

Our 4th holiday with optima villas

Our 4th holiday with optima villas, once again easy booking , good communication, any problems dealt with immediately ( even on a Sunday !) Villa Rose well equipped with everything you may need. Good cleaning service in villa and pool. We will definitely use Optima again next year.

14 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful holiday

Wonderful holiday, weather not as good as usual! Casa George was great. Optima were outstanding as per normal. Looking forward to returning in June. Thank you once again Optima 😊

5 de marzo de 2026
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Respuesta de Optima Villas

Delighted to hear you had a wonderful stay at Casa George...sorry about the weather - it has been an unusual start to the year.

We look forward to welcoming you back in June when it will be warm and sunny!

Valorada con 5 estrellas sobre 5

Comfortable, private and fabulous!

This is our second time at Villa Maria. We love it! The villa has everything you could wish for to make a self catering holiday stress free. So many utensils, pans, plates and a dishwasher! Inside and outside the villa is comfortable, fabulous and the pool is just amazing. We will definitely return again.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Hi Paula, Thank you for your great review - we are pleased you love Villa Maria. See you again soon! Best wishes, The Optima Team.

Valorada con 5 estrellas sobre 5

This was our 6th holiday villa booked…

This was our 6th holiday villa booked through Optima and everything was excellent once again. On arrival there was a welcome pack and the villa was in excellent condition. We will definitely book through them again.

17 de febrero de 2026
Opinión espontánea
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Respuesta de Optima Villas

Hi Mick, Thank you for your kind words and your positive review of Casa Miró. We look forward to welcoming you back for your 7th trip! Best wishes, The Optima Team

Valorada con 5 estrellas sobre 5

First time with Optima Villas

First time with Optima Villas, having stayed in many Villas, in the SW Corner of Playa Blanca. Cannot fault the App, really 1st Class, and so informative, well done. Would strongly suggest a Handle to exit and enter the pool, 1st step is very narrow. Extremely clean on arrival, and Villa located in a quiet location.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Hi Terence, Thank you for your positive review and constructive comments... We are pleased you enjoyed your stay with us. Best wishes, The Optima Team

Valorada con 3 estrellas sobre 5

No probs with Optima

No probs with Optima, booked with them for 3 years.
Second time in Villa Juabel for 3 weeks, nice quiet area about 25/30mins from Playa Blanca centre, however we felt it is in need of some upgrading/modernisation, especially
en suite showers.
Outdoor area is spacious, actual patio furniture needs replaced, some cushions were missing and others badly stained. Due to winds the area was covered in white paint flakes, also around fake grass was needing weeds removed.
Too expensive for next year given how tired it is.

10 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not book

Do not book! Have planned and paid in full (a substantial amount) for a family holiday due to commence in 2 weeks. I was emailed ( not even a phone call!) this morning to say the property is no longer available!!! No call, no offer to accommodate us elsewhere. The office can not be contacted and they will not return my calls. This is supposed to be a ‘premier service’?

7 de marzo de 2026
Opinión espontánea
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Respuesta de Optima Villas

Dear Jen,
We're truly sorry for the disappointment this has caused to your holiday plans.
To provide some context: the cancellation was due to a significant water leak that flooded the lower level of the villa, rendering it uninhabitable for at least a month. This was an emergency discovered that day, and we contacted you immediately.
A follow-up call was planned for that afternoon — you called us first, and we were glad we were able to speak with you. We also processed a full refund on the same day and sent you a researched list of the best alternative we could offer you from a known provider, as we had nothing suitable available within our own portfolio.
We completely understand your frustration, and we wish the circumstances had been different. Our team acted as quickly and thoroughly as we could in a situation that was beyond anyone's control.
We remain available if you'd like to discuss anything further.
Kind regards,
The Optima Villas Team

Valorada con 5 estrellas sobre 5

3rd time in villa Dafne

3rd time in villa Dafne. We enjoyed it just as much as ever. Optima maintain the same high standards throughout.
Nice team and nice staff. We are already booked for the same dates next year.
We have mentiondd before but it would be nice to have one of these wind breakers on the right of the patio as you step out from the villa to make it more comfortable sitting out in the evening.

18 de enero de 2026
Opinión espontánea
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Respuesta de Optima Villas

Thank you for your feedback. We are so pleased to hear you enjoyed your stay again and we look forward to welcoming you back next year! Best wishes, The Optima Villas Team

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