Orange Egypt Opiniones 

خدمة عملاء بطيئة جدا بقالى ربع ساعة انتظار و النت قاطع من امبارح ومفيش حل لسة

when talk customer service it's a web reload a lot automatically... and suddenly the web closed and I tried to open it again but it refused and I tried again but the chat is closed

Orange Egypt is by far the worst telecommunications company I have ever dealt with. They repeatedly deduct money from our credit without any valid reason — especially for data. Even when I am connected to Wi-Fi and not using mobile data, they still take money from my balance.

Their customer service is practically non-existent. There’s no real human support — only automated voice messages. When I submit complaints through the Orange app, they simply open a case and then close it without any update or resolution.

The signal is poor, the internet is slow, and on top of that, they seem to deliberately overcharge. For example, I recently recharged my mobile with 99 EGP and renewed my bundle for 40 EGP. Instead of deducting 40 EGP, they deducted 80 EGP — double the cost — for no reason.

Orange Egypt is not just unprofessional — they are taking money unfairly from customers. I would never recommend anyone to get a line with them. It is a frustrating, disappointing, and unacceptable experience
Orange Egypt is a thief in corporate clothing. Avoid them at all costs unless you want to pay for nothing and be treated like your time and money don’t matter.

Orange is the Worst service ever , specially ADSL ,1st class call center specially MANAGERS and agents ,
the most expensive or actually don't ever believe
That u will have any offers or you are a 1st class customer because they simply will never respect you .

WORST INTERNET WHEN THE CENTRAL GOT BURNED IT WAS SO BAD AND AFTER THE CENTRAL WAS FIXED ITS WAS WORSE THE HOME 4G WIRLESS IS THE WORST SLOW WORST PING THEY ARE SCAMERS AND I CANT EVEN PLAY ANY GAMES WITH GOOD INTERNET DONT ASK ME HOW THE WE IS INTERNET IS BETTER CHEAPER SO SO SO CHEAP

Orange Egypt is hands down the most pathetic excuse for a telecom company in the country. Their service is a complete joke: unreliable internet, vanishing data bundles, and a customer support team that might as well not exist. You can try calling, messaging, or begging, but nothing gets through. They exist purely to drain your money and give you nothing in return. Their airport kiosks are tourist traps, scamming people with overpriced SIMs and fake promises. This isn’t just bad service, it’s outright theft with a smile. Orange Egypt should be shut down permanently for the garbage they call a service.

When you land at Sharm el Sheik Airport and you go to the exit, you’ll find Orange Store, with 3/4 Orange operators, selling SIMs with 20/30/50/70… GB; well, they will SCAM you!

I’ve bought a 70 GB SIM for 10 days and I’ve only used Instagram and Whatsapp (then I also had resort’s Wi-Fi) and now at the 8th day it appears like 8’ve finished all my 70 GBs.

I live in Rome and I have a 100 GB monthly SIM, I am often outside and often watch videos on YouTube with my data, and never ever used 70GB in 1 month, how did I use 70GB in 8 days using Instagram and Whatsapp??

It is definitely a scam don’t buy yout SIM here!!

EDIT: I have just installed the app, and noticed I only had 4,25 GB, sold as 70 GB😂

All customer service lines are down. Side service via Vodafone and still can't reach anyone after a 25min wait. Unacceptable service. 16333 down, 110, 880, all down. Mobile numbers down. Wifi dsl is choppy.

Orange is a telecom company. And they intentionally make it impossible to contact customer service. They do not respond. The numbers they provide for customer service are disabled. It's an overpriced terrible company. And it shows how little they value customers. They don't care because they don't have to. If service works then great. But if you ever have problems you will receive no service or help.

Why are workers at official stores of the company allowed to cheat people. First, sharm el sheikh airport store, the worker sold me 65 GB package, when I installed the app, I saw it is 20 GB, GO 260, of course they overcharge us 20 Euro probably he thought I'm staying for 7 days and wouldn't notice, after 10 days Internet stopped working. I go to again official store in Genena city Shopping centar in Sharm, lady very kindly sells me 18 GB package for 400 Egyptian pounds after asking me how many more days I'm staying, again the message comes from Orange it is GO 80, which is 80 Egyptian pounds and not 18 GB. How is this allowed I don't understand, Orange is a big company. Shame what kind of message Egyptians send to the world.

Horrible service. Not deserves a single star.

Orange Egypt has hands down the most deceptive and manipulative offers I've ever encountered. Their promotions are full of hidden conditions and misleading information, designed purely to trick customers into subscribing.

To make matters worse, their customer service via 110 is by far the worst I've experienced anywhere in the world. Long wait times, unhelpful agents, and most importantly – they intentionally provide misleading information just to push you into activating services or offers you don’t need.

It’s extremely disappointing to see a major telecom provider operate this way. If you value honesty, transparency, and proper service – stay away from Orange Egypt.

Pretty much zero coverage from Hurghada to luxor or cairo, all pretty poor in a week I managed to use less than 500mb data it was that poor and so slow when you had a signal that pages still couldn't load as they timed out, customer service none existent, I contacted them several times and a week later (back home) still no reply shockingly bad. Last holiday in tunisia I used maya whom were brilliant signal and contact was almost instant when I had an issue. Don't know why I didn't use maya again tbh. My guide told me actual orange sim is better (£10) gave it a go and slightly better but still wouldn't use orange again, £27 esim 20gb you wouldn't be able to use 20gb in a week the system is too slow, id probably not bother and rely on hotel wifi than go with orange again

Customer service is friendly and fast, and they really try to help — which I appreciate.
However, the internet service is very poor. The speed is slow, even with the expensive plans, and the prices don’t match the quality provided.
Honestly, they need to improve their internet service

تعامل خدمة العملاء لطيف وسريع، وبيحاولوا يساعدوا على قد ما يقدروا، وده شيء يُشكروا عليه.
لكن للأسف الإنترنت بتاعهم سيء جدًا – السرعة بطيئة حتى مع الباقات الغالية، وكمان الأسعار مش مناسبة للجودة المقدمة.
بصراحة محتاجين يطوروا خدمات الإنترنت

Subject: Extremely Poor and Unprofessional Service from Orange Egypt

Content:
“I would like to express my deep dissatisfaction with the extremely poor service provided by Orange Egypt, whether in terms of internet quality, customer service, or overall professionalism. Unfortunately, the company operates with clear negligence—the internet is slow and unstable, frequent disconnections occur with no real solutions, and when contacting customer service, we face delays, unprofessional behavior, and no real efforts to resolve issues. It feels as though the goal is simply to waste the customer’s time rather than provide actual solutions.

I am fed up with dealing with a company that does not respect its customers and fails to address its ongoing service problems. Despite repeated complaints, there has been no improvement or genuine concern. If this situation continues, I will be forced to switch to another provider, and I will make sure to warn others from falling into the same trap and dealing with such an unprofessional company.

I hope there will be an immediate and serious action to improve the service because the current situation is completely unacceptable.”

they just cheat on me everytime i go to the centre and pay for the home wireless package.
i just paid 800EGP for package 140gb, for the full month, but what i got is its will expired on 15 march, its not full month. cheater.

The worst internet company ever, they do not provide the internet speed we pay for, and they have the worst customer service staff, they sre not professional at all.
Really very very bad experience , iam suffering with them.
They do not have an responsible person to solve the problems.
Noha Salem

Worst service everrrrr.
Stealing at its best.
Avoid them
You won't be able to call the customer service I have spent 15 mins in waiting line with no pick up.

Slechte communicatie met de klant.i ben bij filiaal El Kwather geweest.bij binnenkomst klant wordt niet verwelkom en zitten met 2 chillen terwijl mensen zitten te wachten.in het feit ze hebben geen respect for klanten.

حراميه ونصابين بعتولي رساله اني لو دفعت الفلوس ورجعت الخدمه اللي كل شهر بيرفعوا سعرها منهم لنفسهم مش هدفع غرامه واروح ادفع الفلوس وارجع الخدمه الاقي الفلوس ازيد من اللي في الفاتورة وادفعهم الشهر اللي بعده عايزين يدلعوني ١٣٩ الغرامه بتاعه الفتره اللي مدفعتش فيها