Aaron was able to help find my reservation and clarify with the hotel that we do not have to sit for the timeshare presentation. They were responsive and followed up when I needed them throughout my... Ver más
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Consulta las opiniones de los clientes
Been with Orb (Doncaster) for almost 3 years now. They're miles above any other of the agencies that I've worked for before. Great staff, who are very helpful & with somebody on hand, at all times, to... Ver más
La empresa ha respondido
In this age of horrible AI slop, it’s so refreshing to do business with a company like this that so clearly values good customer support. Fast responses, courteous agents, and everyone has been supe... Ver más
Saw an advertisement posted online and decided to try out Orb. Ordered the beautiful picture first, in July, and received 2 one-week vouchers for hotels around the world. Decided on a hotel that was i... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We're a wall art company at our core, but a few years back we decided to try out a new promo where customers get a voucher for a complimentary resort stay with their wall art order. The promo was a huge hit, and now we've launched our own in-house travel voucher program instead of relying on 3rd-party companies that don't always share our values of taking phenomenal care of our customers. Now we get to care for our customers from start to finish, and we couldn't be more excited. We ❤️ our customers, and we can't wait to welcome you to the family! Have a look at our reviews and see for yourself!
Información de contacto
Estados Unidos
- (888) 537-9013
- hello@orb.co
- orb.co
UPDATE: VERY satisfied with customer service
The only reason I made a purchase was to get the great hotel deals as promised in their ads. After making my purchase, I got the link to choose which property I want to get the deal from. Prior to purchasing, I was enticed by most of their ads talking about Hawaii properties. But when I look into those, they belong to the *upgrade group. Meaning, they require higher amount to book it. I browsed within the *standard hotel group, but did not find a combination of : four-star hotel with high guest ratings. Most of the properties were 3-star only.
I was promised by customer service that they will continue to assist me until I am satisfied with my purchase (or unpurchase).
UPDATE: Customer service rendered prompt and appropriate solution. Thumbs-up all the way!! Thank you, Aaron!

Respuesta de Orb.co
Everything costs to much to book
Everything costs to much to book, would be cheaper without using this, “fees per night” are more than booking alone without using orb

Respuesta de Orb.co
The quality of the canvases we're…
The quality of the canvases we're amazing! The imagery was amazing great shipping time! Overall a happy costumer!

Respuesta de Orb.co
Phenomenal Service
When they say phenomenal service, they mean it. I was initially very unsure about this process. Orb.co went above and beyond to answer all my questions (and I had several). As I started this process just before COVID-19, I thought I was going to end up losing the voucher due to expiration as we were not able to travel at the time. Even after I gave up my dream vacation and fully believed I would be losing my money, Orb.co advocated on my behalf and now I have a new vacation to look forward to. It almost feels like the person behind the screen knew me because they were so personable and worked so hard on my behalf. They did everything in their ability to make sure I left a happy customer (which I did). They say they love their customers and I believe it. It is hard to find customer service that exceeds expectations. Orb.co does just that. Thank you!

Respuesta de Orb.co
Aaron is the best of best and his…
Aaron is the best of best and his service is amazing .very patient and gave me all the answers for my questions .He helped my booking very smooth without any issue . not done my trip yet but I think it will be amazing too as this company. lots of thanks .
The canvas are beautiful and their…
The canvas are beautiful and their travel is great

Respuesta de Orb.co
Customer service is Amazing
Customer service is Amazing, the place was awesome!! Orb.co customer service.. Aroon is amazing on helping you and assisting you if you have any questions or concerns.
I will recommend them 100%.
Thanks Aroon.
Amazing customer support!
The orb.co team has been incredibly helpful and responsive with every question I’ve had. Best customer support I’ve experienced in a long time. We have taken one trip with their program and it was so great we are getting ready to take another. Highly recommend!

Respuesta de Orb.co
Absolutely wonderful
Absolutely wonderful! I went to Orlando with the voucher from the last program and now I've just booked a 2-week vacation to Las Vegas! Aaron is fantastic, his care and patience are beyond the expected. I am thankful that the new program was released, anyone should definitely join the waitlist for when new vouchers come up!!
So far so good
So far so good. I ordered the canvas with vacation voucher around April and held on to it. I ordered the canvas almost a week ago and it was delivered today. It looks amazing. I still haven’t chosen a vacation destination yet but will be soon. I love the canvas and the response time from orb.co’s team was quick. As long as my vacation voucher plays out like the rest of my experience, I’ll be a happy camper.

Respuesta de Orb.co
I cannot get ahold of ORB
I cannot get ahold of ORB, or get My Canvas painting they promised Me! I have been patiently waiting due to covid Yada Yada Yada, nothing. Bought it back in Summer of last year! I even emailed them just now, and it came back unable to send, address not found. I'm SO PISSED. I wanted to take My ailing wife to Hawaii next year. Even found a good flight deal, but now have to pay out of pocket for her trip. screw you ORB. Sincerely, ~Greg Konder~, West Hollywood CA

Respuesta de Orb.co
Went to Hawaii with the voucher program
Went to Hawaii with the voucher program i bought last year and everything worked out smoothly. Was obviously a bit hesitant at first but the customer service agent answered all of my questions. I even contacted the hotel to confirm reservation. They are legit!

Respuesta de Orb.co
It’s here!
I received my canvas today and it is even more beautiful in person! I ordered it Sunday afternoon and received it today (Wednesday) afternoon. Super quick turn around time! I honestly did not expect it that fast so I was so happy when it arrived! The customer service was phenomenal- Aaron was very responsive and reassuring. I don’t normally do offers like this when I see them online because I’m always worried it’s a scam. But so far everything has been just as they said! I’m excited for the new program to get built so we can take our trip! Thanks for the amazing picture Orb.co!

Respuesta de Orb.co
10/10 must buy! Highly recommended
The canvas exceeded my expectations! The quality and durability is outstanding! You won’t find anything better especially at this price!

Respuesta de Orb.co
Love Love Love ❤️ my eclipse wall…
Love Love Love ❤️ my eclipse wall art!!!! BEAUTIFUL

Respuesta de Orb.co
Absolutly amazing offer.I was sceptical…
Absolutly amazing offer.I was sceptical at first, but decided to go for it. Got the most beautiful piece of art for my mother as a birthday present, and them had an amazing stay at the Hilton Garden Inn in the beautiful Smoky mountains Gatlinburg, TN for a fraction of the cost that a vacation like this would normally. I highly this offer. You cannot lose!

Respuesta de Orb.co
Amazing product, staff, and experience. Would 100% recommend to others.
My experience with Orb.co was not only easy, but also enjoyable. I submitted a low quality iPhone photo of my cats to be printed on a 2’ x 3’ custom canvas, and I was shocked and amazed at how beautiful the final product turned out.
Aaron worked with me every step of the way—he took the time to improve the quality of the photo so it was suitable for print and made sure I was happy with every last detail before actually printing it. He did all this without me even asking. He was extremely communicative, professional, and friendly. Now that I have the print in my possession, I couldn’t be more stoked, and the cats are proud as heck. I would recommend this service to anyone, and definitely plan to use it again for my favorite photos in the future.

Respuesta de Orb.co
Great paintings
Very beautiful paintings and thanks is for the free vacation to Hawaii
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