Orbis Exchange Group Opiniones 

55
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

It is a pleasure dealing business with Orbis. You have your personal manager (have worked with the few over the last years) who knows your needs and keeps eye on market changes and gives you updates a... Ver más

Valorada con 5 estrellas sobre 5

Really happy with my experience with Orbis so far! Everyone has been really helpful and friendly. Alfie has been exceptional — so knowledgeable, patient and always happy to help. Would definitely reco... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from these boys!!! William and the team always go above and beyond in making sure I’m getting the best of the best when it comes to my exchange rates, and the communication!! Best de... Ver más

Valorada con 5 estrellas sobre 5

We have been using Orbis Exchange for our foreign currency for over 6 years, they have saved us money on exchange rates, as our banks rates were and are still high compared to the rates at Orbis. Pay... Ver más

Información sobre la empresa

  1. Servicios financieros alternativos

Escrito por la empresa

We are dedicated to helping your business grow. As a client-centric organisation, we place paramount importance on delivering foreign exchange services that are specifically designed to help our clients exchange currency in the most efficient and effective way possible. With decades of industry expertise and a team of trained market professionals, we strive to deeply understand our client's objectives and challenges, equipping them with strategic solutions to navigate the intricate landscape of foreign exchange.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

55 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(55)

41 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I am so sick of being harrassed by…

I am so sick of being harrassed by various employees at this company. Every time I state we have already been contacted and are not interested they just say "uhh... uhh..." on the phone like morons. Learn some manners and brush up on your objection handling training and PLEASE leave me the hell alone.

23 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

As the Managing Director of GHBC Global…

As the Managing Director of GHBC Global Consultancy I use Orbis for my business, personal use and recommend to clients.

The service is quick and smooth. Bradley manages my account and is always polite and quick to answer my needs, also gives me a great fx rate

Highly recommend

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My name is Raquel and I wanted to thank…

My name is Raquel and I wanted to thank personally to Bradley Buscall for being so helpful replying super fast to all my questions. I was reading the other reviews in this platform and they are actually most of them made by people that are not really using the exchange but just complain by saying that the Orbis team is trying to sell them something. Well, I can honestly say that it is worth to try, at least for my case it is super helpful to use this exchange platform. The rates are easy and the bank transfers are made really fast. Therefore I can just say great things about Orbis and their team. Thanks :) Raquelkaizen

5 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute scum

Absolute scum. Harassment from this company has been awful. Will not take no as an answer.

26 de noviembre de 2024
Opinión espontánea
Logotipo de Orbis Exchange Group

Respuesta de Orbis Exchange Group

Dear Terry,

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. After reviewing our records, It’s possible that the issue may have occurred with a different company, as we have not found any matching records in our system.

We would be happy to assist you further if you’re able to provide more details, or if you believe there’s been a misunderstanding. Please feel free to reach out to us directly, and we will do our best to resolve the matter.

We appreciate your understanding and look forward to hearing from you.

Kind regards,

Orbis Exchange Group

Valorada con 5 estrellas sobre 5

Very polite and helpful staff

Very polite and helpful staff, the whole process from opening my account to currency exchange was impressive. As I am very busy, the fast process and excellent help was excellent. I will definitely be using Orbis Exchange again.

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really impressive service from Orbis

Really impressive service from Orbis. I found the set up process incredibly easy to open my account. The support on the phone was excellent to help me to carry out the currency exchange and the dashboard allowed me to determine the difference phases of the transaction to completion. I would definitely use them again for my next transaction

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honest and Professional

The most competitive rates been able to find and although I still compare on every transaction I can’t find another company that has been able to match or beat the rates they offer.
Very professional and transparent, always delivering on what they promise (I deal with Ben and Rob in particular).
Also they always notify me on market changes to mitigate weak rates as I use them for a personal house project on the continent and keeping costs down is imperative for me.

Keep it up guys!

11 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Most sarcastic cold caller I've ever had

The most sarcastic cold caller I've ever had. The caller kept asking for accounts and said its about payments and kept repeating 'payments'. I asked what payments and they just replied 'for payments'...payments in, payments out, customers, suppliers. She said it was for suppliers and I asked which supplier and she said 'for payments'...good grief!

Eventually I said 'I don't work for you so I don't know what you do or what you're offering' and she said 'I know you don't work for us because your not sat in this office are you'.

I still have no idea what they do or what they offer but they did hang up on me.

She said we'd previously spoken to 'Ben'? Err...no...that's a sadly old cold call trick from 20 years ago lol...we've never dealt with them before and certainly wouldn't in the future if the first contact from them contains fibs and sarcasm.

If you're going to cold call at least be good at it...it's the worst attempt we've ever had! Absolutely pathetic!

8 de noviembre de 2024
Opinión espontánea
Logotipo de Orbis Exchange Group

Respuesta de Orbis Exchange Group

Dear A P Howatt,

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. However, after reviewing our records, we couldn’t find any details associated with your name. We take all customer concerns seriously and would love the opportunity to address any issues you’ve encountered.

Could you kindly provide more information about your experience or any other relevant details? This will help us investigate further and work towards a resolution.

Please feel free to reach out to us directly so we can resolve this matter for you. Your satisfaction is important to us, and we’re committed to making things right.

Thank you again for bringing this to our attention, and we look forward to hearing from you soon.

Best regards,

Orbis Exchange Group

Valorada con 1 estrellas sobre 5

Won't take no as an answer

Will not take no for an answer, called multiple times over the last couple weeks despite being asked to be taken off the calling list. Caller was refusing to listen that it is not something we are interested in. Wouldn't use this business as a matter of principle on this alone!

Also think it is very odd the only positive reviews for this company were left on/around the same date - conincidentally the same date their Director responded to the negative reviews!

11 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Saving monthly £!

Recently I was contacted by Orbis where they were offering me a great rate to exchange euro into sterling. This was ideal as my employer is based in Europe and I’m based in UK meaning I always lose a monthly exchange rate fee to the bank. Orbis are able to get me a better rate where I’m now saving every month. Very helpful!

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Orbis Exchange Group saved me a…

Orbis Exchange Group saved me a significant amount on my international payments compared to my bank. Their exchange rates were better, with no hidden fees, and the process was straightforward. Excellent customer service too—quick, clear, and helpful. Highly recommend for anyone looking to save on international transactions!

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

useful service I didn't think I needed

my foreign exchange payments for my company wasn't something id given much attention to, but after speaking to a few of the members at Orbis, they've saved me enough for a free holiday every year and on top of that gave me more confidence having an expert on the phone,

Highly recommend!

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience

Could not have been an easier experience for me with Orbis Exchange. I was walked through step by step and everything was confirmed and transferred quickly and precisely as agreed with a very competitive rate. William and Tom were so helpful and professional, I’d recommend to anyone. I won’t be going elsewhere in the future.

1 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

High pressure call

They first start the call to say the call is about an accounts invoice, or something along those lines. That way they try and get past the receptionist.
Then they try to get loads of details from you about foreign payments etc and say they can save us money compared to the banks. The process is long and arduous and they don't seem to want to simply give an exchange rate. They try to get you to log into their website which is a bit worrying.
They are so insistant that they don't take any notice when you say you don't want to continue or that we're busy. It's a worry because it may be a con of some sort, but if it isn't a con then please don't be so insistant. I know you must be on a comission, as that would explain the persistance. Also, lots of background noise from their other cold callers. Not a good look :(

6 de agosto de 2024
Opinión espontánea
Logotipo de Orbis Exchange Group

Respuesta de Orbis Exchange Group

Hi Sidney,

Sorry you feel so annoyed with our sales people - we do not teach them to be pushy at all. However they are very passionate about the service they are selling and are eager to get deals over the line. Feel free to send me your number so I can listen to the call back and provide further training to the individual.

If not, feel free to email me your number so I add you to our do not call list - info@orbis-exchange.co.uk

Kind regards,
William
Director

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