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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Just imagine paying your money.. A mistake, error, lag, no signal, whatever happens! You simply lost your money.. No service provider to rely on or ask if you face any problem!! You can even notice th... Ver más

Valorada con 5 estrellas sobre 5

I bought this e sim for Indonesia and then was a bit worried after reading reviews that it may not work, however, as soon as I landed in Jakarta it kicked in. I travelled around Indonesia and had no... Ver más

Valorada con 2 estrellas sobre 5

Currently using the global package here in Russia which I bought for 120 USD. Only connects on Beeline network which is a terrible network here in Russia by the way. No internet connection d... Ver más

Valorada con 5 estrellas sobre 5

I installed it in minutes and had instant data access while traveling. No need to look for SIM cards or deal with roaming fees. The instructions were clear, and everything worked perfectly from the st... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

We are Orbit eSIM (orbitesim.com) Orbit eSIM is a trusted provider of instant, travel-ready eSIM solutions for smartphones and tablets. Our service is designed for travelers who want fast activation, reliable connectivity, and responsive customer support. ⚠️ Please note: We are an independent company and not affiliated with any other brands that may have similar names. Join thousands of satisfied users worldwide and stay connected wherever you go.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

54 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 68% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

Just imagine paying your money.

Just imagine paying your money.. A mistake, error, lag, no signal, whatever happens! You simply lost your money.. No service provider to rely on or ask if you face any problem!! You can even notice that replies in this website are almost the same by Bot..Pay couple dollars more and enjoy the best service by your own chosen service provider.

14 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Currently using the global package here…

Currently using the global package here in Russia which I bought for 120 USD.

Only connects on Beeline network which is a terrible network here in Russia by the way. No internet connection during night time 'till early morning for this network.

You should've provide list of network you are associated in every country or better yet try to be in partner with multiple providers so we'll have an option where to connect.

Had to purchase different Esim from other provider to use here in Russia. It connects to MTS seamleassly.

20 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best ESIM I have ever used.

I bought this e sim for Indonesia and then was a bit worried after reading reviews that it may not work, however, as soon as I landed in Jakarta it kicked in. I travelled around Indonesia and had no problems. Most of the time I had quick 5G coverage with great speeds.
I have used other suppliers in the past as found that Orbit is probably the best and cheapest I have ever had. The top up of data was also very easy in app and I would totally recommend this eSIM.

29 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

TOTAL SCAM. DO NOT MAKE A PAYMENT!

Total scam! Do not use the app. They took my money and no eSIM plan appeared in my account and NO payment record!!!!!
However the payment DOES show in my online banking.
Very user unfriendly customer support.

13 de enero de 2026
Opinión espontánea
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hello,

We’ve checked our records and couldn’t find any account or payment associated with your details on Orbit eSIM.

There are multiple providers using the name “Orbit” in the market. Our official service operates only via https://www.orbitesim.com
, and it’s very likely that the purchase was made through a different provider.

We recommend checking the merchant name shown in your bank statement to confirm which company processed the payment.

If you believe this is related to Orbit eSIM, please contact us at support@orbitesim.com
with the email used during purchase.

Kind regards,
Orbit eSIM Support Team

Valorada con 1 estrellas sobre 5

e sim stopped working and chat bot help is terrible

e sim stopped working whilst away, still had data on the plan and was in the same place, it just stopped giving me data on day 4. Was then very hard to delete from my phone, took lots of toys to connect with it just to deactivate.
customer service is terrible, an auto mated bot in which you can only select very specific questions and although automated each response takes ages. useless company

24 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed with my experience

Very disappointed with my experience. I purchased a plan in Turkey, had activation issues, and received no response from customer support despite multiple attempts. Also I was also charged twice for the same plan, and it’s been almost a month with no refund or reply.

11 de octubre de 2025
Opinión espontánea
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hello,

We’ve reviewed our system and couldn’t find any account, activation record, or duplicate charge related to your details on Orbit eSIM.

There are multiple providers using the name “Orbit” in the market. Our official service operates only via https://www.orbitesim.com
, and it’s very likely that this purchase and the related charges were made through a different provider, not Orbit eSIM.

We recommend checking the merchant name in your bank statement to confirm which company processed the payment.

If you believe this is related to Orbit eSIM, please contact us at support@orbitesim.com
with the email used during purchase so we can review it.

Kind regards,
Orbit eSIM Support Team

Valorada con 3 estrellas sobre 5

I wouldn't use them again

I purchased an eSIM from Orbit for Morocco but it didn't activate.

The guidance I got was to then purchase a second one and they would refund the first one.

However, the second one didn't activate either.

To be fair, they did refund both of them after a week.

I used Orange Travel eSIM instead and that worked really well and was cheap.

15 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use orbit e-sim

Please do not use orbit e-sim !!
I have purchased a package and it did not activate!
I requested help, and no customer representative contacted me. My money is gone and did not receive any refund. Their tactic is to get you to buy it the first time with a cheap price and then the second or third time it will not activate !! Be careful

16 de julio de 2025
Opinión espontánea
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hello,

After carefully reviewing our system, we could not find any active or past order associated with your details. It is clear that no legitimate purchase was made through our platform under your name or email.

We consider this review to be misleading and potentially defamatory. Publicly making false accusations against a legitimate business is not only unethical but may also carry legal consequences.

Orbit eSIM is a trusted brand used by thousands of customers worldwide, offering transparent pricing, instant eSIM activation, and round-the-clock support.

If you believe there is a genuine issue, please contact us through your registered email so we can assist you accordingly.

Orbit eSIM Support Team

Valorada con 1 estrellas sobre 5

Installed a week or so before going to…

Installed a week or so before going to Turkey but now here still isn't working. Very disappointed. Ended up having to pay 25 to EE to get some data. Just keps telling me its inactive

7 de julio de 2025
Opinión espontánea
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hi Tracey,

We could not find any account or purchase under your name or email in our system. It seems this experience may have been with a different provider, not with us.

We are Orbit eSIM (orbitesim.com), and there are other brands with similar names that can cause confusion. Could you please confirm if this review was meant for another provider?

Best regards,
Orbit eSIM Support Team

Valorada con 4 estrellas sobre 5

Orbit eSIM for Dubai

Got eSIM for Dubai, had issues with setting up, even went to the DU telco, the Service guy told me he had NEVER heard of Orbit eSIM only to learn later Orbit uses DU telco infrastructure. YES the chat service is pretty useless. ONCE I got it working? Two hours later it was an absolute fantastic. SO the coverage is excellent but initial setup “Not plugged and play”. Preferably when users subscribe and pay; a clear guidance should be provided without complications. SO would I use the service again? The answer is absolutely YES and would recommend also. Conclusion: make the process “Plug and Play”. You really need a clear easy instruction to activate the eSIM; the same needs to be illustrated to the end user. For example step one you need a WiFi, step two in the App download the eSIM, step three choose the primary etc etc. You really need to do step by step and not too many steps. Thank you I am very happy to use the package which you provide. Although I don’t see much advertising like for example Trip.com their AD all over the airport, bridge connection the aircraft to the airport, motor way and basically every where.

18 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Okeya

Very good thanks

7 de junio de 2025
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hi Mikko,

Thank you for your kind feedback!
We're glad to hear everything went smoothly.

If you ever need support or travel again, Orbit eSIM is here for you.

Safe travels!
Orbit eSIM Team

Valorada con 1 estrellas sobre 5

eSIM only worked for about 30mins then…

eSIM worked for about 30mins then blocked

3 de junio de 2025
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hi Dominic,

We're sorry to hear your eSIM stopped working shortly after activation.

In some cases, mobile phones — depending on model, software, or region settings — may block data usage even when the eSIM is correctly installed.

Also, settings like IP limiters, low data mode, or app restrictions can prevent internet access even if data roaming is enabled.

Please email us at support@orbitesim.com with your device model and order number — we’ll investigate the issue and assist you right away.

Orbit eSIM Team

Valorada con 5 estrellas sobre 5
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hi Itay,

Thank you for your kind feedback! We're happy to hear that the activation was fast and everything worked well for you.

If you ever need assistance or plan your next trip, we’re always here to help.

Safe travels!

Orbit eSIM Team

Valorada con 1 estrellas sobre 5

I was not able to use it and my money…

I was not able to use it and my money gone for nothing

6 de junio de 2025
Logotipo de Orbit eSIM

Respuesta de Orbit eSIM

Hi Alaa,

We’re sorry to hear about your experience.

Upon checking, we can see that your eSIM has been installed but not yet activated. To assist you further, please email us at support@orbitesim.com with your device model, and we’ll help you get it working as soon as possible.

If you prefer not to use the eSIM, no worries — since it hasn't been activated, you're eligible for a full refund at any time.

Looking forward to resolving this for you!

Best regards,
Orbit eSIM Support Team

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