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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The ladies that came to clean our home were very professional and attentive to details. They exceeded our expectations and helped get our home back on track with a thorough clean. I also greatly appre... Ver más

Valorada con 5 estrellas sobre 5

I wanted to try Oso Services because I think it’s great how they streamline so many services for our convenience. They were easy to schedule with, provided great and consistent communication, and our... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had scheduled a deep clean which requires two cleaners to come into the home. I am really sensitive to traditional household cleaners so I made a note that I would provide the cleaner for them along... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I like the biweekly service because it’s usually tidying up or completing things I overlook. It’s helpful but I’m not so sure about what gets done. I pay for 3 hours and have it set to tidying up cl... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de limpieza doméstica

Escrito por la empresa

ENCOURAGING, MENTORING, AND CONNECTING INDIVIDUALS WITH WORK OPPORTUNITIES... One location at a time


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(101)

16 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Better than I expected

Better than I expected. Very professional!

13 de enero de 2025
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Respuesta de Oso Services

We're so glad you enjoyed your service! Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Love my cleaner

Love my cleaner and the extra help by the last minutes scheduling of another cleaner was much appreciated.

2 de enero de 2025
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Respuesta de Oso Services

Yay! We are thrilled you're happy with your service!

Valorada con 5 estrellas sobre 5

Katie is fabulous

Katie is fabulous. She is friendly, gets right to work and makes the house sparkle!

12 de noviembre de 2024
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Respuesta de Oso Services

So glad you are enjoying your services!

Valorada con 5 estrellas sobre 5

Everything was just perfect

Everything was just perfect. Great customer service, great cleaning personnel. Thank A++

14 de octubre de 2024
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Respuesta de Oso Services

Thank you so much for this wonderful review! We're so glad you're enjoying your clean home! See you next time!

Valorada con 5 estrellas sobre 5

Great price

Great price, quick customer service. I love coming home to a clean house.

4 de octubre de 2024
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Respuesta de Oso Services

A fresh home will always turn any day around! We are grateful for your continued business!

Valorada con 5 estrellas sobre 5

Thorough, kind and professional!

Great experience overall. Flexible with scheduling within my crazy schedule. Kind and quick to respond. The house smelled and looked great!

4 de septiembre de 2024
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Respuesta de Oso Services

We are thrilled to hear you enjoyed your service!

Valorada con 5 estrellas sobre 5

Great company

Great company! Timely, efficient, and professional service.

31 de mayo de 2024
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Respuesta de Oso Services

Thank you for the positive review! We’re glad to hear that you found our service timely, efficient, and professional. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything further, don’t hesitate to reach out!

Valorada con 5 estrellas sobre 5

Oso Services are the best

We’ve used Oso Services a few times and they always do a great job.

25 de mayo de 2024
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Respuesta de Oso Services

Thank you for your continued trust in Oso Services! We’re delighted to hear that you’ve had great experiences with us each time. Your loyalty means a lot to us, and we look forward to continuing to provide top-notch service. If there’s anything else we can do for you, please let us know!

Valorada con 5 estrellas sobre 5

Hired one of the girls to watch my dogs…

Hired one of the girls to watch my dogs for 1 Saturday consisted of 3 shifts. She did an amazing job, communication was great!!

20 de abril de 2024
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Respuesta de Oso Services

So grateful you trusted us with your fur babies! Thank you for the kind review!

Valorada con 5 estrellas sobre 5

Thankful

If you are thinking of taking advantage of their services, please do not hesitate. Communication and flexibility was so appreciated. The hard working cleaners were excellent.
This was for my 86 yr old mom and just a blessing for all of us.

15 de abril de 2024
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Respuesta de Oso Services

We are so thankful for YOU! So glad you're enjoying your services!

Valorada con 5 estrellas sobre 5

The cleaner was on time

The cleaner was on time, professional, and did I great job cleaning.

21 de febrero de 2024
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Respuesta de Oso Services

Thank you so much for the review! We appreciate your support!

Valorada con 5 estrellas sobre 5

I love this service

I love this service, It takes the stress of finding a babysitter out of the situation. The prices are fair, I appreciate that OSO does background checks and is just a text away if something comes up. Overall wonderful service!

14 de febrero de 2024
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Respuesta de Oso Services

Thank you so much for the review! We appreciate your continued support, and we are so glad that we have been able to alleviate some of your stress!

Valorada con 2 estrellas sobre 5

Scheduling was needlessly tedious

Scheduling was needlessly tedious. You go through the process of selecting a date and how many hours of cleaning you would like, only to have to repeat yourself while filling out more documentation and again in email trafficking between the staff. Didn’t get scheduled until a week after my selected date even though the date showed available on the calendar. Then at the end of it all the areas I specifically asked to have cleaned were left untouched.

12 de febrero de 2024
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Respuesta de Oso Services

We're truly sorry to hear about the challenges you encountered with scheduling and the oversight in addressing your cleaning preferences. Your satisfaction is our utmost priority, and we're committed to ensuring you're completely happy with our service.

It's disappointing to hear that we fell short of your expectations this time. Our aim is to provide a seamless process through our intake forms, backed by our 100% satisfaction guarantee.

We genuinely weren't aware of the issue, but we're enthusiastic about making it right! Please don't hesitate to reach out to us so we can promptly address your concerns and ensure you're delighted with our service.

Thank you for sharing your feedback; it's invaluable in helping us improve our services and serve you better.

Valorada con 3 estrellas sobre 5

I like the biweekly service

I like the biweekly service because it’s usually tidying up or completing things I overlook. It’s helpful but I’m not so sure about what gets done. I pay for 3 hours and have it set to tidying up clutter, floors, stove and oven but when I come home I only notice some clutter organized and the stove top clean; other times my house is perfect. It’s really inconsistent even though I use the same cleaner. I don’t like it when my cleaner puts stuff away in the wrong cabinet (example bread on top of my canned vegetables or random dishes with my cups?).

25 de enero de 2024
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Respuesta de Oso Services

Thank you for sharing your feedback! We appreciate your input and apologize for the inconsistencies you've experienced. We'll address this with our team to ensure a more consistent service. We'll also reinforce the importance of careful item placement. Your satisfaction is our priority, and we're committed to improving your experience!

Valorada con 5 estrellas sobre 5

It is so nice to come home to a clean…

It is so nice to come home to a clean house after a long day of work. I love the attention to detail.

9 de enero de 2024
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Respuesta de Oso Services

Thank you so much for the review! We appreciate your continued support!

Valorada con 5 estrellas sobre 5

Great job!

Jackie had no problem dealing with my two small dogs for the cleaning. When I returned the house smelled clean and was sparkling!

1 de noviembre de 2023
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Respuesta de Oso Services

Hi Jenna! Thanks so much for the wonderful review. We are so happy you are enjoying your appointments with Jackie!

Valorada con 1 estrellas sobre 5

Unsatisfactory

Cleaners were 5 minutes late, left 5 minutes early. Spot cleaned my walls and left white streaks all over the walls, did not clean the vent inside or out, did not dust the hanging light in the dining room, did not clean the thermostats or phone monitors. I asked the cleaners to go back and clean the thermostats and phones because they were dusty; they only cleaned 1. Our house was (in their words) “the cleanest PCS clean they’ve done,” yet our clean house was not any cleaner than when we left. I emailed the general email and asked about our invoice because it was $482.40 (6 minutes over the 12 hours for 2 cleaners) and their response was that that includes when they clock in to unload and load their supplies. I emailed back and said that was from the time they pulled up and pulled away, and I got no response back. The cleaners sat on my front porch when they were done for at least 10 minutes “waiting for the floor to dry” and still pulled away 5 minutes early, yet I was still charged. I paid the invoice for the simple fact that I didn’t want to be charged a late fee. The $2.40 was not the issue, it is the principal that I had to pay for more time than they were even there and the job was mediocre. These cleaners did at best mediocre work for what I left my house looking like. I debated on micromanaging their cleaning based on the Facebook reviews and talk about how horrible Oso was, but decided against it. Now I wish I would have because there’s no way they cleaned the whole 6 hours in a house that only needed not everyday cleaning. The only thing I was impressed with was the inside of the oven cleaning. 10/10 do not recommend. These ladies have no experience cleaning and I would never recommend this company. The customer service was less than awful.

9 de octubre de 2023

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