13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Ver más
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Consulta las opiniones de los clientes
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Ver más
La empresa ha respondido
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Ver más
La empresa ha respondido
Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.
Información sobre la empresa
Escrito por la empresa
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Información de contacto
Kemp House, EC1V 2NX, London, Reino Unido
- support@otic-audio.co.uk
- otic-audio.co.uk
3,1
Medio
240 opiniones
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Ha contestado el 53% de las opiniones negativas
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Extremely efficient service
17 de agosto de 2023
Respuesta de OTIC
Hi Ian, Many thanks for your Feedback - We are happy you have had a great experience shopping at OTIC. We hope to welcome you again soon
Topping A70 Pro
Purchased a Topping A70 Pro desktop headphone amplifier from OTIC. This is my first purchase from them and it turned out to be a very smooth and professional transaction. The item arrived within 3 days of placing the order and I am delighted with the product. It’s exactly what I expected and as described on the website. I also received regular updates on the status of my order. Would definitely use OTIC in future so long as they stock the products I’m interested in purchasing.
14 de agosto de 2023
Respuesta de OTIC
Hi Helen, Many thanks for your Feedback - We are happy you have had a great experience shopping at OTIC. We hope to welcome you again soon.
Great customer service
Great customer service.
OTIC went out of their way to to help me with my order and even when there was an issue with the device it was sorted promptly and professionally. Highly recommended.
10 de agosto de 2023
Opinión espontánea
Respuesta de OTIC
Hi Sam,We're delighted to receive your fantastic review! It's wonderful to know that our team at OTIC provided you with exceptional customer service and resolved any issues promptly and professionally. Thank you for recommending us – we're here to help anytime you need assistance.
Respuesta de OTIC
Thank you for your excellent review! We're thrilled that you're satisfied with both our product and service. If you have any more needs in the future, feel free to reach out. Your support is greatly appreciated!
Good company slight slip in delivery
Dealing with OTIC went well. Order processed quickly and queries answered promptly.
A slippage of one day in the delivery meant a wasted morning, but otherwise very satisfied.
6 de agosto de 2023
Respuesta de OTIC
Thank you for sharing your positive experience! We're glad to hear that your interaction with OTIC went smoothly. Your quick order processing and prompt responses to your queries are all part of our commitment to excellent service. If you ever have more questions or orders, don't hesitate to reach out.
Respuesta de OTIC
We appreciate your concise feedback! It's great to hear that we hit the mark for you. If you need anything else in the future, don't hesitate to get in touch. Thank you for your support!
Great service, went out of their way to help
I ordered an amplifier which, as luck would have it, they’d just run out of stock of. I was informed when stock was expected but that meant it’d arrive while I was away from home. Helpfully they agreed to hold it back and ship only once I was home. At all points they were polite and super helpful. I’ll doubtless be back for more items and would strongly recommend Otic based on their customer service and great selection of products.
24 de julio de 2023
Respuesta de OTIC
Thank you for sharing your detailed experience with us! We're glad that we could accommodate your situation and hold off on shipping until you were back home. Your kind words about our customer service and product selection mean a lot to us. We can't wait to assist you again in the future, and we appreciate your strong recommendation of Otic.
OTIC - ONE STOP SHOP FOR ALL AUDIOPHILES!!!
I have bought a number of products from OTIC and my buying experience has been wonderful.
The Customer Service Team are first class and a big ' Shout Out ' to both Paul and Graig for all the advice and help!
9 de julio de 2023
Respuesta de OTIC
Hi Ian, many thanks for your 5 star feedback. Out team always strives to make the buying and after buying experience 2nd to none. We hope to welcome you again soon at OTIC
I have returned to OTIC....
I have returned to OTIC for the friendly quick service, reliable supply, good products and competitive pricing, with loyalty discount. Thank you
20 de julio de 2023
Respuesta de OTIC
Thank you for your fantastic 5-star review! We appreciate your continued loyalty and support. It's always a pleasure to serve you, and we look forward to providing you with more excellent service and products in future.
My new Shanling
Product accurately described.
Ease of website use.
Product arrived quicker than expected.
Product unpacked and happily in use !
9 de julio de 2023
Respuesta de OTIC
Hi Nick, Thank you for the 5-star review! We're glad the product description was accurate, the website was easy to use, and the product arrived quickly. Enjoy using it! Let us know if you need any further assistance. OTIC
Respuesta de OTIC
Hi Jonathan, Many Thanks for your feedback. at OTIC we always try our best to provide excellent customer services. We hope to welcome you again at OTIC in the near future
Shanling M3Ultra
Ordered a Shanling M3Ultra it was confirmed and dispatched within hours of purchase and came well boxed and undamaged within 2 working days.Otic seems to be one of the only places to carry a stock of your more unusual audio equipment very happy with my purchase a great piece of kit sounds fantastic.
29 de junio de 2023
Respuesta de OTIC
Hi Adam,
Thank you for your outstanding 5-star review! At OTIC, our utmost priority is to consistently provide exceptional customer experiences. We genuinely appreciate your kind words and are thrilled that we met your expectations.
We eagerly anticipate the opportunity to welcome you back in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Best
OTIC
Respuesta de OTIC
Hi Elisa, Thank you so much for your wonderful review! We're thrilled to hear that your experience with the OTIC team was amazing and that they were able to provide you with helpful assistance. Our team takes pride in delivering excellent service and ensuring our customers' needs are met. We appreciate your feedback and look forward to serving you again in the future.
Respuesta de OTIC
Hi Alex,
Thank you for leaving a wonderful 5-star review. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Our team works hard to maintain a good stock of products at competitive prices, and we're delighted that you found our delivery to be swift. If you have any further questions or need assistance, please don't hesitate to reach out. We value your support and hope to see you again soon.
Thank you for choosing OITC
Fantastic Customer Service
Product I ordered was one of a limited edition, I expected a long wait, or possibly not being able to get on one. No, the order arrived within a week, Thanks OTIC-AUDIO.
1 de junio de 2023
Opinión espontánea
Respuesta de OTIC
Hi Ges, Thanks for your Feedback on this - We are really happy you have had a great experience shopping at OTIC. We hope to welcome you back very soon
Excellent service 👏
14 de abril de 2023
Respuesta de OTIC
Hi Brian, Many Thanks for your Review. We hope to Welcome you again at OTIC
Very pleased with my order and the…
Very pleased with my order and the quick prompt service and delivery! Would have no hesitation in use this company again thankyou!!
22 de abril de 2023
Respuesta de OTIC
Hi Les, Many thanks for your kind review. We are happy you had a great experience shopping at OTIC. We look forward to welcoming you again soon in future.
Very prompt delivery and the product…
Very prompt delivery and the product was nicely packaged, I'm really happy with the IEMs I received. Only gripe I have is that the IEMs were a little more expensive than on other stores, I didn't realise this until later.
26 de abril de 2023
Opinión espontánea
Respuesta de OTIC
Hi Ahrar, Thanks for your kind feedback, we are gld you are happy with your IEMs - We'd also like to note that OTIC are the only retailer for Softears in the UK - The other retailers are all oversees so you would likely have had to pay import duty. Please also check out our rewards section - for every £ spent goes towards future discounts. We hope to welcome you back to OTIC soon.
Super pleased with my new FiiO product
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close.
Coupled with my new iPadpro I am now truly portable with all my hi res saved music files and Spotify to boot.
OTIC were very helpful and easy to chat with real enthusiast people who know their products and go out of their way to satisfy their customers.
To sum up super pleased, great service, great chat, will certainly come back again.
16 de marzo de 2023
Respuesta de OTIC
Hi Allan, It was a pleasure to help you choose the FiiO FDX IEMs. We are really pleased you are enjoying these and hope to welcome you again at OTIC in the near future.
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