Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Ver más

Valorada con 5 estrellas sobre 5

Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.

Información sobre la empresa

  1. Tienda de audio para el hogar
  2. Asesor audiovisual
  3. Tienda de electrónica
  4. Tienda Hi-Fi

Escrito por la empresa

At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 55% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,1

Todas las opiniones

(240)

47 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience. I do not recommend OTIC. The whole experience was terrible from the start.

28 de febrero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Michael - Apologies for the experience however we were open and honest with you regarding the order. We had a number of items stolen from our shipment from FedEx which was out of our control. If this had not been the case your order would be with you.

Valorada con 5 estrellas sobre 5

Genuie products

Genuie products! Fast delivery!

5 de marzo de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon

Valorada con 5 estrellas sobre 5

One delighted daughter!

Ordered a red FIIO DM13 bluetooth portable CD player for my daughter, despite knowing that I would have to wait a while before OTIC would have the item in stock. It arrived earlier than expected and well packaged. My daughter is delighted!

23 de febrero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon

Valorada con 5 estrellas sobre 5

Good service 👍

Good service 👍

21 de febrero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi - Thanks for the Feedback, we hope to welcome you again at OTIC very soon

Valorada con 5 estrellas sobre 5

Great service

Great service, product i believe arrived ahead of schedule and so far has surpassed my expectations.

4 de febrero de 2025
Logotipo de OTIC

Respuesta de OTIC

Thanks for the Feedback - we hope to welcome you back to OTIC very soon

Valorada con 4 estrellas sobre 5

Good service

Good service . Big delay in delivery but it was a preorder at Christmas. My email enquiries were answered politely and with updated info .

31 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Thanks for the Feedback

Valorada con 4 estrellas sobre 5

DM13 Bluetooth

I wanted the DM13 CD player and Otic kept me clearly informed about its availability, then succeeded in delivering it on the day before I travelled, as promised.

What I have to add may relate only to the manufacturer, but I put it down here for information.

My objective was a neat, compact CD player that I could have on my desk and also travel with, playing CDs through bluetooth speakers. However, in one location, my speakers are nine years old and the bluetooth on the DM13 will not play through them, while my one-year-old ipad does so.

I have had to resort to a standard cable and there find that there is no standard socket on the back: it is only on the front, which is not what the manufacturer, FIIO, says.

While the sound is exceptional, the bluetooth issue is disappointing.

6 de febrero de 2025
Opinión espontánea
Logotipo de OTIC

Respuesta de OTIC

Thanks for the Feedback - if you require technical support please reach out to the team via email

Valorada con 3 estrellas sobre 5

The product i bought is excellent and…

The product i bought is excellent and good value. Nit was not in stock when ordered antook over 4 months. Otic were not proactive in keeping me informed about delivery and to find their telephone number is very difficult.

31 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Ian -Thanks for the Feedback - The issue was that FiiO underestimated the popularity of the DM13 hence the delay. We tried to update as much as we could regarding the ETA but we can only relay information when we ourselves are provided with it. As stated as soon as we received the DM13 your order shipped with next day delivery. We hope to welcome you back to OTIC soon

Valorada con 5 estrellas sobre 5

Great retailer

Great retailer . Items arrived . No issues

22 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Pietro - Many thanks for the feedback, we hope to welcome you back to OTIC very soon

Valorada con 5 estrellas sobre 5

Great product at competitive price

This company had many options for unit I wanted including a great price comparison.
Easy ordering and good conversation on delivery which is fast.

22 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Bob - Many thanks for the feedback, we hope to welcome you back to OTIC very soon

Valorada con 5 estrellas sobre 5

Definitely a 5 star company

Definitely a 5 star company, I bought the new IBasso DX340, great customer support from Craig and the team, the DAP is superb, great quality, and excellent value for money, the end to end service, and support has been exemplary, thanks much appreciated John

23 de enero de 2025
Opinión espontánea
Logotipo de OTIC

Respuesta de OTIC

Hi JPD - Many thanks for the feedback, we hope to welcome you back to OTIC very soon

Valorada con 5 estrellas sobre 5

I had an ideal experience

I had an ideal experience: ease of ordering through fast dispatch and delivery to excellent product satisfaction. Easy and pain-free.

14 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Michael - Many thanks for the feedback, we hope to welcome you back to OTIC very soon

Valorada con 5 estrellas sobre 5

Can't recommend this company highly…

Can't recommend this company highly enough! I was new to buying a DAP, all my questions were answered prior to purchase and good advice given too. Kept up to date throughout Festive break and very very pleased with my purchase. OTIC was recommended to me as a company to trust, and I back this up entirely

7 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Andy - Many thanks for the feedback, we hope to welcome you back to OTIC very soon

Valorada con 5 estrellas sobre 5

Head phones arrived within 2 days and…

Head phones arrived within 2 days and really happy with the purchase the IEMs are really good

2 de enero de 2025
Logotipo de OTIC

Respuesta de OTIC

Hi Kurt - Many thanks for the feedback, we hope to welcome you back to OTIC very soon

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más