13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Ver más
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Consulta las opiniones de los clientes
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Ver más
La empresa ha respondido
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Ver más
La empresa ha respondido
Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.
Información sobre la empresa
Escrito por la empresa
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Información de contacto
Kemp House, EC1V 2NX, London, Reino Unido
- support@otic-audio.co.uk
- otic-audio.co.uk
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Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 2 semanas
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Terrible experience
Terrible experience. I do not recommend OTIC. The whole experience was terrible from the start.

Respuesta de OTIC
One delighted daughter!
Ordered a red FIIO DM13 bluetooth portable CD player for my daughter, despite knowing that I would have to wait a while before OTIC would have the item in stock. It arrived earlier than expected and well packaged. My daughter is delighted!

Respuesta de OTIC
Fiio dm13 portable cd player with Bluetooth
Fiio dm13 portable cd player Great battery life looks well made.well worth the wait.
Love it 😁

Respuesta de OTIC
Good customer service but slow response…
Good customer service but slow response initially. Product as described and working well!

Respuesta de OTIC
Great service
Great service, the online service via chat bot was really easy. Delivered really quickly.
Great service
Great service, product i believe arrived ahead of schedule and so far has surpassed my expectations.

Respuesta de OTIC
Good service
Good service . Big delay in delivery but it was a preorder at Christmas. My email enquiries were answered politely and with updated info .

Respuesta de OTIC
DM13 Bluetooth
I wanted the DM13 CD player and Otic kept me clearly informed about its availability, then succeeded in delivering it on the day before I travelled, as promised.
What I have to add may relate only to the manufacturer, but I put it down here for information.
My objective was a neat, compact CD player that I could have on my desk and also travel with, playing CDs through bluetooth speakers. However, in one location, my speakers are nine years old and the bluetooth on the DM13 will not play through them, while my one-year-old ipad does so.
I have had to resort to a standard cable and there find that there is no standard socket on the back: it is only on the front, which is not what the manufacturer, FIIO, says.
While the sound is exceptional, the bluetooth issue is disappointing.

Respuesta de OTIC
The product i bought is excellent and…
The product i bought is excellent and good value. Nit was not in stock when ordered antook over 4 months. Otic were not proactive in keeping me informed about delivery and to find their telephone number is very difficult.

Respuesta de OTIC
Great product at competitive price
This company had many options for unit I wanted including a great price comparison.
Easy ordering and good conversation on delivery which is fast.

Respuesta de OTIC
Quick delivery when item was back in…
Quick delivery when item was back in stock,arrived safely great service.

Respuesta de OTIC
Definitely a 5 star company
Definitely a 5 star company, I bought the new IBasso DX340, great customer support from Craig and the team, the DAP is superb, great quality, and excellent value for money, the end to end service, and support has been exemplary, thanks much appreciated John

Respuesta de OTIC
I had an ideal experience
I had an ideal experience: ease of ordering through fast dispatch and delivery to excellent product satisfaction. Easy and pain-free.

Respuesta de OTIC
Can't recommend this company highly…
Can't recommend this company highly enough! I was new to buying a DAP, all my questions were answered prior to purchase and good advice given too. Kept up to date throughout Festive break and very very pleased with my purchase. OTIC was recommended to me as a company to trust, and I back this up entirely

Respuesta de OTIC
Head phones arrived within 2 days and…
Head phones arrived within 2 days and really happy with the purchase the IEMs are really good

Respuesta de OTIC
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