13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Ver más
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Consulta las opiniones de los clientes
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Ver más
La empresa ha respondido
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Ver más
La empresa ha respondido
Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.
Información sobre la empresa
Escrito por la empresa
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Información de contacto
Kemp House, EC1V 2NX, London, Reino Unido
- support@otic-audio.co.uk
- otic-audio.co.uk
3,1
Medio
240 opiniones
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Ha contestado el 53% de las opiniones negativas
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Nothing much to say
Nothing much to say . Product was as shown in ad and it works
26 de julio de 2024
Respuesta de OTIC
Thanks for the Feedback we hope to welcome you again soon at OTIC
Never received it
Never received it, dpd put it in a bin on bin day! Still waiting for coms back from you.
UPDATE: received coms from OTIC and they basically told me to do one and claim on my house insurance. absolutely disgusting and rude customer service with emails to prove. PayPal dispute opened as they would not do anything and basically told me "unlucky" AVOID THIS COMPANY AT ALL COSTS!
26 de julio de 2024
Respuesta de OTIC
Hi Kyle - We asked you to provide some evidence the item was taken from your home. Which you flatly refused. The DPD tracking stated you received the item. Until we get the verification the item was indeed not delivered we cannot provide you with the replacement or refund.
UPDATE - Paypal have now closed the dispute in our favour - Customer has still not shown proof of item being taken/not delivered as requested
Great price and speedy delivery.
15 de julio de 2024
Respuesta de OTIC
Hi Steven, Thanks for the Feedback - we are happy you had a great experience shopping at OTIC - We hope to welcome you again very soon
Bought a cassette player from these…
Bought a cassette player from these guys. Yup does what it says on the box. And delivery was quick and when opening their tamper proof sealed envelope it got a bit dusty in here. But yeah time to find a cassette now.
8 de julio de 2024
Respuesta de OTIC
Thanks for the Feedback - We also have Cassettes available at OTIC - We hope to welcome you again very soon. Thanks
Respuesta de OTIC
Thanks for the Feedback - Please be sure to sign up to our rewards system for future discounts. We hope to Welcome you back to OTIC very soon
Fairly good service
Delivery was a little slow and the box was a tiny bit damaged (as it was essentially just placed in a big envelope) but it’s all good otherwise.
1 de julio de 2024
Respuesta de OTIC
Thanks for the Feedback - We try our best to have zero carbon shipping. We'll take your feedback into consideration for next time. Thanks
Another great experience from OTIC
Another purchase from OTIC. Many thanks to Craig and the team for another great purchase and Five Star experience AA++
17 de junio de 2024
Respuesta de OTIC
Hi Thanks for the feedback and repeat orders - as a small company we are very grateful to our customers. We hope to welcome you again at OTIC
Respuesta de OTIC
Hi There, Thanks for the Feedback, we hope to welcome you back to OTIC very soon
Respuesta de OTIC
Hi - Thanks for the Feedback, we hope to welcome you back very soon at OTIC
A Mighty Fine Company to Deal With
This is my second dealing with OTIC and I can’t fault them on communication, price or delivery.
Where else do you get the personal touch from one of the co-owners (maybe he doesn’t much to do)?
My latest purchase was not on their website, but my query was answered promptly and the unit sought.
Highly recommended!
4 de junio de 2024
Opinión espontánea
Respuesta de OTIC
Hi Kenny, Thanks for the feedback and repeat custom - We alway strive to give our customers the best experience at OTIC. We hope to welcome you back very soon.
Quick reply to my enquiry
Quick reply to my enquiry, fast delivery and well packaged for transit.
23 de mayo de 2024
Respuesta de OTIC
Hi Alistair - Many thanks for the Feedback - We hope to welcome you back to OTIC very soon
Ordered the Shanling ET3 CD transport
Ordered the Shanling ET3 CD transport, OTIC have been brilliant as they kept me up to date on my order and when I changed my mind about which colour I wanted, they replied to my emails very promptly and helped me change my order. I then quickly received the order and could not be happier with the product in first couple of days of use. Recommend OTIC highly.
2 de mayo de 2024
Opinión espontánea
Respuesta de OTIC
Hi Christopher - Thanks for the Feedback, we are happy your experience at OTIC was a positive one - be sure to check out our Shanling EH3 DAC/AMP and your reward points
Fast delivery great customer service
6 de mayo de 2024
Respuesta de OTIC
Hi Ethan, Thanks for the Feedback and Postive review, We hope to welcome you back to OTIC very soon
Above expectations
Great, fast service
Information regularly updated
Excellent price
Comms of high quality
10 de mayo de 2024
Respuesta de OTIC
Hi Craig - Thanks for the kind words and positive feedback, we hope to welcome you back to OTIC very soon
Excellent service all round
Excellent service all round. Sd card didn’t work so they sent me a new one
19 de abril de 2024
Respuesta de OTIC
Hi Patrick, we are glad you are happy with your purchase. Great product, Thanks for the Feedback
Good price and quick delivery from a…
Good price and quick delivery from a company that feels like it’s trying to make a connection with its customers.
30 de abril de 2024
Respuesta de OTIC
Hi Ben - Many thanks for the Feedback and we hope to welcome you back to OTIC very soon
Excellent discount on first order and…
Excellent discount on first order and prompt delivery.
20 de abril de 2024
Respuesta de OTIC
Hi Mark - Thanks for the kind Feedback - we hope to welcome you back to OTIC very soon
Fast delivery. Great service!
Fast delivery.. Item well packed.. Happy with the product and the service.. Highly recommended!
18 de abril de 2024
Respuesta de OTIC
Hi Simon - Thanks for the review, we are glad you are happy with our products and services, We are always happy to welcome back repeat customers
Shipped really fast and the ET3 is a…
Shipped really fast and the ET3 is a great cd transport, really pleased
17 de abril de 2024
Respuesta de OTIC
Hi Nigel, Thanks for you positive feedback. We hope to welcome you again very soon at OTIC
Very professional company great to deal…
Very professional company, great to deal with. Highly recommended.
15 de abril de 2024
Respuesta de OTIC
Hi Steve, Thanks for the Feedback - Please be sure to check out our New Arrivals. we hope to welcome you back to OTIC very soon
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