OutdoorMaster Opiniones 

Bought the shark 3 battery powered pump - cannot be beaten for time it takes to pump up a SUP, less than half the time of my old cigarette lighter connected pump. I initially had a problem with very slow charging due to the USB-c socket not quite fitting the charging cable, Outdoor Master despatched a new pump to me with no hassle, so excellent post sales service as well.

I went to the brick-and-mortar store in Whistler Village. I thought it was weird that it was empty when the village was decently busy but chalked that up to the slightly-off-the-beaten-path location. After walking around, I felt like I was the last to realize the reason it was empty was because it isn't an actual gear store, but rather a location for unpacking cheap imported gear (and to store a lot of those boxes on the sales floor, unpacked). They have gear for many sports in their store but I didn't get the feeling that they actually had experience in any of those sports, and all the gear within my scope of expertise (mountain biking) was cheap imitations of real gear... they clearly figured out how to make stuff that sorta looks the part, but I wouldn't trust their gear one bit. My sport is too dangerous to trust sketchy knockoffs. It felt like shopping on Amazon in person: when you see the cheap junk in person, you really wonder who thought it was a good idea to go brick-and-mortar as people will see just how terrible this stuff is, and have the opportunity to not buy it, unlike online where you're sorta roped in after getting something shipped to you.
Additionally, unlike the friendliness and visible authenticity in EVERY other shop, I wasn't even acknowledged when I walked in, even though I was the only person in the store (the employee couldn't pry his eyes from his phone). I also was skeptical of the employee's experience in outdoor sports given his appearance... sometimes it's hard to tell how you can tell, but I didn't even want to ask this person for help/advice.
As I walked out I found myself wondering "who actually buys stuff there?" only to find out after some research that they're really cheap. This sort of store shouldn't exist. People are going to get hurt trusting their gear to work. I'm not surprised to see the host of 1 star reviews of this store, and wonder just how many of the 5 star reviews were effectively paid for.

I ordered two ski/snowboard helmets from OutdoorMaster—one for myself and one for my wife, who is a professional ski instructor. They arrived jammed into a flimsy single-wall cardboard box, each in its own product box, but with no padding or protection between or around them.

Helmets are not like other gear. They must be replaced if subjected to any impact or compression, even if there’s no visible damage—this is a well-known safety standard (ASTM, Snell, CE). The way these were shipped absolutely compromises their integrity.

I contacted the company with photos and explained this, but they refused to cover the return shipping, claiming it wasn't a “quality issue.” They offered a small partial refund instead. I’m appalled they would cut corners on the shipment of safety gear and then refuse to take responsibility.

We won’t risk using these helmets and won’t be buying from OutdoorMaster again. Safety should never be negotiable—especially not for professionals in the field.

Slow service and unhelpful phone personnel. I ordered a Shark Electric pump that was supposed to ship on June 28. It's now July 15th, and they are still processing my order. I called, and they said it had shipped.
OM needs to improve customer care, specifically, pick up the phone, don't rely solely on Shop emails, which end up in as hard to find Spam messages, improve care training, and escalate if no response is received from a message.

It took a very long time and lots of conversation to get what I was needing.

The shark pump works great to blow up my mission mat! Much easier than pumping up by hand. It also works with sup boards and towables thanks to the head attachments. It's a bit loud at times, but does an overall great job.

Beyond making a highly functional product, outdoor master has exceptional customer service. Ordered from Canada a day before our national postal service went on strike. Outdoor master reached out immediately explaining there would likely be delays and offered either a full refund or small discount. I took the discount and my order still ended up arriving before the upper end of my originally quoted date of arrival. Outdoor master was recommended to me by a friend and i’ll continue to recommend it to others.

Took care of my small problem appropriately and professionally. I am happy despite the hiccup, would recommend this company.

I ordered some googles with an extra lens. The extra lens was shipped separate from the goggles and it took extra time for it to arrive. Both were is perfect shape when received and the quality appear excellent. The price seem more than fair as I have paid much more for the mainline brands (Smith, Anon, Oakley). I will order again!

Shark 3. Delayed delivery from purchase date due to no stock but didn't need it yet anyway. Tested it on one 10.5' yoga paddle board after charging fully. Note-wasn't sure what showed battery charge status until plugging in to charge and found there are four lights that make a border around the screen that indicate battery. Screen can't be seen in daylight without shading it.
The paddle board was inflated in an impressive 3:53 to 15 psi. 1:15 was Low pressure time included in that. Dual high pressure pumps is a great thing. Would be even better if the dual high pressure pumps would operate when plugged in to a 120V outlet... would just need the hardware to handle the higher power draw of two pumps. Also would like a bag for it. So far I like it and am impressed. Summer here is just getting rolling so will be getting used in a weeks time. That will be the second test.

Just received my Horse Journey Golf Travel Case and I'm very pleased with the quality of the product and the exceptionally well thought out packaging. The case included it's own very high quality storage bag which was carefully packaged and shipped quickly to my address. Communication about order status was timely and efficient. Very satisfied.

I ordered their rhino full face mountain bike helmet

Shipping was super speedy. Nice discount code for signing up the emails.

Customer service was super fast super responsive. Emailed back within a day even though it was the weekend. I’m within another day. My issue solved.

Couldn’t recommend them more

A+

Also, the product looks great

I purchased the SHARK 3 Rechargeable Electric Sup Pump from this company after looking for a fast SUP pump for two boards.
Firstly this pump is totally worth the money. Had two boards both done to 19.5 PSI in approx 8mins. I would say it’s no louder than all the rest out there and at the end of the day pumps make noise. Deflated is just as good had both down in minutes. It’s easy to use and does what its sais. Only thing I would say is the black screen all in it looks great, in bright sunlight it is a bit hard to read. This was a minor point for me as the pump is so good.
The second part to my review is the customer service. There was a massive delay to receive my pump, I put it down to all that was happening with the US at the time. However the company kept me upto date. They offered that I could cancel or a small refund. I chose to wait for the pump as all company were struggling at that time. But the customer service I received was excellent.
I would use this company again for the quality of products and the customer service I received

Great product & excellent customer service – highly recommended!
I bought a SUP pump from Outdoor Master and I’m absolutely satisfied. The pump is powerful, the battery lasts a long time, and it’s been super reliable even after frequent use. Recently, the hose was defective – customer service responded immediately and solved the issue quickly and without any hassle. That’s how service should be! Thank you – definitely recommend!

As always a great product to invest in. I bought the new Shark 3 electric pump and I am just in awe. Even though to get the product took a little too long for my liking, honestly it’s understandable. Customer service is always great and friendly.

Excellent communication & the Shark 3 is a top quality pump

Hanno un assistenza post vendita totalmente assente. Non considerano le leggi europee sulla tutela del consumatore declinando responsabilità oggettive. Ho accquistato una pompa elettrica Whale pagandola sul loro sito 170 euro a fine luglio 2024. Dopo 9 mesi e 10/12 ricariche massimo non si carica più al 100% e riesce a malapena a gonfiare per intero un sup, cosa che faceva prima arrivando a 2 cariche complete, avanzando ancora carica. Dopo averli contattati mi hanno risposto che la batteria è soggetta ad usura e la garanzia è secondo loro solo di 6 mesi e pertanto è scaduta e loro non mi supportano più. Sto procedendo tramite un supporto legale per avere i diritti che mi spettano perchè i 6 mesi non sono assolutamente previsti dalla legge ma sono 2 anni.

After wrong package sent, customer service has stepped up and addressed the issue. Thank you.

Ich habe einen Fahrradhelm bestellt, der aber leider zu klein ist. Wollte ihn zurückschicken. Ich hatte wohl auf der Webseite gelesen, dass die Rücksendekosten von mir getragen werden müssen, aber es ist für den Kunden nicht ersichtlich, dass die Ware aus China geliefert wird und dann auch dorthin mit Sendungsverfolgung zurückgeschickt werden muss. So würden die Rücksendekosten 49 € betragen, was natürlich in keinem Verhältnis zum Kaufpreis von ca. 60 € steht! Ich kaufe dort nie wieder und kann nur abraten dort zu kaufen! Hinterher ist man ja immer klüger…