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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quality products with quality customer service. Unfortunate failing of charging in my Shark mini pump of 3 months. Was ideal at the job of inflating/deflating SUPs bit suddenly failed to charge.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Superb product (high performance Shark III SUP pump), responsive and helpful customer service (helped expedite delayed delivery). Competitive BUT note prices do not include tax until checkout (and don... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The 30d return policy is an absolute scam because the company is drop shipping and the costs sending back to China from the EU are very high. They'll tell you to either get 50% back if you don't a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para deportes al aire libre

Escrito por la empresa

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

364 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(364)

147 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick shipping and great customer service

Quick shipping! In fact, I dropped the glasses on the way to the mountain and scratch the lens, they’re sending em a replacement as we speak. Customer service is exceptional.

4 de marzo de 2026
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Respuesta de OutdoorMaster

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Valorada con 5 estrellas sobre 5

PRO goggles with extra lens came fast

Well I ordered the PRO goggles with extra lens, and everything arrived together, and within 5 days - the other reviews had me worried! Everything in great shape, and got a great price to boot. Maybe bad timing experience was around holiday time...just go for it.

28 de febrero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Valorada con 1 estrellas sobre 5

MYSTERY BOXES ARE A SURPLUS SCAM +1

I completely agree with what’s stated below. For some strange reason, I received two separate mystery boxes containing four pairs of ski socks and a pair of kids' gloves. This just goes to show that their 'mystery boxes' are likely just a way to offload random gloves and socks.

There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.

20 de febrero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Thank you for your feedback. We’re sorry to hear that the mystery boxes did not meet your expectations. Our intention is to provide a fun and varied selection of items, but we understand that receiving similar products can be disappointing.

We truly appreciate you sharing your experience, and we will pass your comments along to our team as we continue working to improve the mystery box experience in the future. Thank you for bringing this to our attention.

Valorada con 1 estrellas sobre 5

Finger weg

Finger weg. Die Preise sind zwar günstiger, passt das Produkt jedoch nicht besteht keine Möglichkeit es zurück zu senden. Die Rücksende-Kosten sollen vom Käufer übernommen werden. Nach der 6. Nachfrage habe ich aber noch immer keine Adresse erhalten.

15 de febrero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung unzufrieden sind. Rücksendungen sind grundsätzlich möglich, und wir unterstützen unsere Kunden gerne dabei.

Bitte kontaktieren Sie uns noch einmal direkt mit Ihrer Bestellnummer, damit wir Ihnen die Rücksendeadresse schnellstmöglich mitteilen und eine Lösung für Sie finden können.

Valorada con 5 estrellas sobre 5

Great customer service

I ordered a SUP pump but incorrectly put in the delivery address, which was totally my fault. The package was sent , then existed in some shipping purgatory where it couldn't be delivered since the address didn't exist. I reached out to Outdoor Master to see if they could correct the address and they responded that same day to say that they had sent out a new SUP pump to the correct address. I didn't even have to ask! It was very much appreciated.

11 de febrero de 2026
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Respuesta de OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Valorada con 3 estrellas sobre 5

No charger for SUP pump

Bought one of their Shark 3 SUP Pumps via local shop = Blew the board up in no time - very impressed - but charging after several hours still not charged. Contacted them and explained issue - seems they do not supply a C type USB cable or suitable charger - yet do not make this clear in their marketing- it should say clearly that it requires a charger and cable - afterall this is a top end not budget Pump

26 de enero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Thank you for your feedback and for choosing the Shark 3 SUP Pump. We're glad to hear that the pump performed well when inflating your board.

We’re sorry for the confusion regarding the charger and USB-C cable. Your feedback is very helpful, and we will share it with our team to improve the product information and make this clearer in the future. If you have any questions about compatible chargers or need assistance, please feel free to contact us—we’re happy to help.

Valorada con 5 estrellas sobre 5

OutdoorMaster = Absolute excellence in every way.

I have always used OutdoorMaster SUP Pumps and each incarnation of the Shark has seen significant improvements. The Shark 3 is a fabulous innovation and inflates my 10’8 paddleboard to 20psi in 4 minutes. The battery means you no longer have to run the car engine while inflating. I use mine almost every day and I can confirm it stands up to that kind of use. People I have recommended this to have found it literally life changing, enabling you to get on the water quicker than ever.

I have just received a pair of OutdoorMaster sunglasses and they are equal to the high quality market leader but much lower in cost.

The true test of a company is the after sales service from Customer Support and I am able to say the service from OutdoorMaster is second to none should you need it. Superb company.

4 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great company with great attitude !!!

Great company with great attitude
Got a defective pair - replaced without hesitation, the product itself is great , great quality sounds.

31 de enero de 2026
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Respuesta de OutdoorMaster

Thank you so much for your kind words! We’re really happy to hear you’re enjoying the product. Wishing you many great adventures ahead!

Valorada con 5 estrellas sobre 5

Great helmet

Great helmet for the price! I ordered a snowboard helmet from Outdoor Master and was really impressed. It has MIPS technology, fits comfortably, and feels well-made—all at a great price. Definitely recommend for anyone looking for solid protection without overpaying.

28 de enero de 2026
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Respuesta de OutdoorMaster

We really appreciate you taking the time to leave a review. Your support means a lot to us!

Valorada con 5 estrellas sobre 5

Exceptional products, exceptional customer service.

Outdoor masters has delivered exceptional customer service through the warranty process I have just completed. Had an issue with a pair of lenses i got. They are sending a replacement very quickly! Their products are reasonable priced and quality overall. This is the second pair of goggles i own from them. I also own a helmet for snowboarding. I would definitely recommend their products and this company. Thank you.

26 de enero de 2026
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Respuesta de OutdoorMaster

Thanks for sharing your experience! We’re happy you’re satisfied and hope to see you again soon.

Valorada con 5 estrellas sobre 5

Customer care and communication was…

Customer care and communication was excellent. We used the purchased the item only once. It is sturdy and practical as we hoped it would.

22 de enero de 2026
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Respuesta de OutdoorMaster

So glad to hear you’re enjoying it! Thank you for choosing us and for your support.

Valorada con 1 estrellas sobre 5

Received wrong item

I ordered ULTRA Snow Goggles + Lens Bundle and they only sent me a replacement lens? No goggles or frame. The lens i received isn't even one that i ordered and the lens in the box is not even what it says on the outside of the box. So all i'm left with for my money is a useless lens right before a trip. The return address on the parcel is also just a random PO box in my country.

23 de enero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

We’re very sorry for the inconvenience this has caused, especially with your trip coming up.

After checking your order, we can confirm that it includes multiple items and was shipped in two separate packages. The lens you received is part of the order, and the goggles/frame are in a separate shipment that is still on the way.

We sincerely apologize for the confusion and appreciate your patience. Our support team has reached out to you directly to follow up and make sure everything is resolved as quickly as possible.

Valorada con 5 estrellas sobre 5

Fabulous quality products and Customer Support second to none.

I have used OutdoorMaster paddleboard pumps since I started paddleboarding, initially using the Shark 2 pumps then the Cachalot and now the absolutely fantastic Shark 3. Being able to inflate from a powerful inbuilt battery is such a bonus and this model inflates to 20 psi in about 4 minutes. People who have bought this pump on my recommendation have found it, like me, life changing. It saves you time and enables you to get on the water quickly. It will of course inflate other inflatables too and comes with a range of connections. Customer support is second to none, should you need it, the best I have ever known.

OutdoorMaster supply a range of other products too and I have no doubt will be made to the same high standard. I am about to try some cycling glasses from them. Highest of recommendations.

22 de enero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Valorada con 5 estrellas sobre 5

Amazing customer support experience.

I have been really impressed with the Shark 3 pump. It makes light work of pumping up 2 paddle boards to 20psi. When there was a technical issue the OutdoorMaster support was amazing. They were quick to reply to emails and resolved the issue with a replacement - unbelievable service!

20 de enero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Valorada con 5 estrellas sobre 5

ski bags

I bought 2 ski bags. The first one came about a week. The second one took much longer but arrived. Really like the quality. Each bag has plenty of space for helmet, boots, goggles, ski pants and other essential ski items.

11 de enero de 2026
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Respuesta de OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Valorada con 1 estrellas sobre 5

Rücksendung wird nicht zurückgeschickt

Rücksendung wird nicht zurückgeschickt, sondern durch Versanddienstleister vernichtet. Es wird einem eine Gutschrift von 50% des Kaufpreises angeboten.
In den AGB oder beim Kauf war dies nicht ersichtlich.
Nie wieder.. nur ärger

16 de enero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Es tut uns sehr leid, dass Sie diese negative Erfahrung gemacht haben.

Aufgrund der besonderen Umstände haben wir den Fall bereits an den Versanddienstleister zur Schadensersatzprüfung weitergeleitet. Nach Abschluss der Prüfung werden wir Ihnen eine Rückerstattung veranlassen.

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und den entstandenen Ärger und danken Ihnen für Ihre Geduld.

Valorada con 5 estrellas sobre 5

Awesome customer service!!

I bought a new helmet based on the strong safety rating from Virginia Tech and great price. When I discovered an issue with the helmet, OutdoorMaster immediately took action to provide a new helmet. I was impressed by that level of service -- few companies act with this level of focus on ensuring customer satisfaction

13 de enero de 2026
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Respuesta de OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Valorada con 5 estrellas sobre 5

Great goggles, excellent customer service

The goggles were excellent, and customer service ever better! The goggles fit snug around my face and provide a wide field of vision. Would buy these again.

12 de enero de 2026
Opinión espontánea
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Respuesta de OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

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