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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have used Outrageous cabins 4 times and have never once encountered a problem. Easy check in, beautiful cabin (mountain splendor) Starr crest resort great roads, always attentive especially when i... Ver más

Valorada con 4 estrellas sobre 5

We loved staying at Smokey Mountain Dream. The cabin was as advertised, very nice, beautiful views as promised and all was very clean. Check in and check out was smooth, fast and simple, no issues. My... Ver más

Valorada con 5 estrellas sobre 5

We have been coming to Outrageous cabins for about 5-6 years now. Once we found these cabins, we have not stayed anywhere else. Unfortunately the fire took our favorite cabin, but we have been try... Ver más

Valorada con 3 estrellas sobre 5

Ants in the bathroom upon arrival The jets in the hot tub are inoperable Non-responsive to our voicemail The landscapers use the adjacent gravel lot as their storage so there was little to no pr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de cabañas
  2. Cabaña
  3. Agencia de viajes

Escrito por la empresa

Mountain Splendor was one of the first cabins built in the Starr Crest Resort. The resort was a dream become reality by Randy Ussery Construction. Outrageous Cabins has been in business since 2009 and has grown from just 4 cabins to 53. The owner Thomas Gigliotti takes great pride in his cabins and sees to it that each Guest has the best possible stay and experience from the time of check-in to the time of departure.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

633 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

We have used Outrageous cabins 4 times…

We have used Outrageous cabins 4 times and have never once encountered a problem. Easy check in, beautiful cabin (mountain splendor) Starr crest resort great roads, always attentive especially when it snowed never a problem moving around resort. Had questions, staff always friendly and helpful. We will be back.

2 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Outrageous cabins terrible customer service!

We have been staying with outrageous cabins for years but not anymore. We rented cabin this last weekend and noticed an old dried blood stain on our sheets. We called the office for a new set, 8hrs later still no clean sheets and had to call again. Talk to the manager today and she said she thought the stain was created by us. Why would I make this up? My husband and are full time professionals and have no motive to make this up. Just thought we deserved cleaning charge back since we had to sleep with stain the first night without knowing it was present. Working in healthcare I know the risk of blood borne pathogens. Worst customer service!!

Follow up to your reply. I NEVER said the stain could have been mine and there was not blood stain tissues in our bathroom. Why would I make the phone call in the first place if I thought it was from us? What lies!! By the way we took all the trash out right before we left. If I was going to make up a story up like this I sure wouldn’t left evidence. Geez. This is so disheartening. We visit Pigeon forge multiple x per year and stayed in all the major cabin companies including yours often. You can look at our record and call the rest and see we’ve never had a compliant until now. This is not about a partial refund, trust me we don’t need one. It all about the lies you are accusing us of. I can’t believe this. Shame on you and your staff!! I’ll pray for you all!!

4 de abril de 2024
Opinión espontánea
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Respuesta de Outrageouscabins.com

Valued Guest,

First and foremost, we sincerely apologize for the concerns and frustrations this past visit has caused you. We strive to create a pleasant and stress-free experience for our guests and we sincerely regret that your stay did not meet those expectations.

Please understand that there were several factors, which were not mentioned in your review, that assisted with our final thoughts on the situation. After checking in on Friday and not realizing the blood on the sheets until Saturday morning, when calling our office to request new sheets for your bed, it was also mentioned to our representative that the blood on the sheets could have been yours or the guest prior. Regardless, we absolutely were going to accommodate you with new sheets and apologize they weren't brought to you immediately upon your request, however, they were brought to you well before the time you would have needed them to sleep on that night. When speaking with our representative later that afternoon, you confirmed that you were out and about, so it did not affect your plans for the day.

Now once we were able to swap the sheets, my housekeepers treated the sheets shortly after receiving them, with an almost immediate lift of the stain, without even having washed them yet, which only leads us to assume that the stain was a fresh stain, as well as the fact that the blood on the sheets was a very bright shade of red and not dark as it would look like if it was an existing stain from a previous guest, which makes it even less probable considering the most recent guest to have stayed in the cabin was roughly a week before your arrival, meaning that stain would have been very dark in color and would not have lifted easily, especially without being washed, and that would be if it would have lifted at all by that time.

Lastly, upon your departure, as our housekeepers were cleaning your cabin, they noticed several pieces of tissue paper in the bathroom garbage with blood stains that matched the ones on the stained sheets. At this point, it is very clear to conclude that this was very unlikely a housekeeping error, however, even after all of the contradictions between your words and our findings, we did still offer a partial refund of the cleaning fee to you because you have been a returning guest with us and we wanted to compensate you for your time with us, simply as a courtesy, as it truly saddens us when our guests don't have the best experience possible, however, your husband did decline our offer to compensate you for this incident.

We hope this explanation offers a clear insight on our side of the situation and why we came to this resolution.

Best Regards,
Outrageous Cabins Staff

Valorada con 5 estrellas sobre 5

Great Staff/Service

We just had to cancel a part of our stay for the second time in the past 2 years for the death of a family member. I spoke with Arissa at Outrageous Cabins, and she talked me through it and helped us once again. Always a comfortable, professional and helpful phone conversation. Thanks so much! Looking forward to the rest of the trip and we'll always be back 😁

14 de diciembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ants in the bathroom upon arrival

Ants in the bathroom upon arrival
The jets in the hot tub are inoperable
Non-responsive to our voicemail
The landscapers use the adjacent gravel lot as their storage so there was little to no privacy sitting out on the deck with a constant flow of truck trailers and people in and out, not to mention the fact that it's also right outside the master bedroom so there was often interrupted peace and quiet

11 de abril de 2022
Opinión espontánea
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Respuesta de Outrageouscabins.com

I apologize that this trip was not great for you. We return all voicemails from all guests that call so I am not sure if your voicemail did not come through or what happened exactly. If you are trying to get ahold of the office and are not getting through, please come by our office and speak with a guest services agent. We do give you our office address at the time of booking for reasons such as this. We cannot handle something that we have no idea about. Unfortunately, yes Rustic Villa does share a back area with the landscaping people and their building. Please give our office a call to discuss the issues that you have endured.

Valorada con 5 estrellas sobre 5

Moondance Cabin

We spent three nights at the Moondance cabin and really enjoyed our stay. The cabin is showing a little wear from inconsiderate guest but was clean, quiet, and well supplied. Really enjoyed the double shower, the view of the sunrise from the deck, and the hottub. We enjoyed the cabin at the end of the drive and being somewhat secluded from the neighboring cabins.

6 de abril de 2022
Opinión espontánea
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Thank you so much for the great review! We are happy that you enjoyed your stay with us. We hope to have you stay again soon!

Valorada con 5 estrellas sobre 5

Exactly what I expected 🤗

My Hubby and I rented A Bears View cabin February 2022 and it was exactly what I viewed on line. VERY CLEAN, all I had to do was add my favorite scented candle to feel at home. We enjoyed our stay and everything was just LOVELY. The hot tub was the icing on the cake after a long day. The neighborhood was peaceful and the few attractions that we visited were very interesting. Ohhh and the night view was just Gorgeous! Yesss, a recommendation for this cabin/resort is a definite share and we do look forward to rented from Outrageous Cabins again soon 🥰. Thank You for a Grand Staycation!!

18 de febrero de 2022
Opinión espontánea
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Respuesta de Outrageouscabins.com

Thank you so much for the wonderful review! We are so happy that you enjoyed your stay with us. We hope to have you stay again soon.

Valorada con 5 estrellas sobre 5

We just stayed 4 days in Almost Perfect…

We just stayed 4 days in Almost Perfect and it was Perfect. We had great views and the beds slept great . Had everything we needed. Will definitely be back.

23 de enero de 2022
Opinión espontánea
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Thank you so much for the great review! We are happy that you enjoyed your stay. We hope to have you stay again soon.

Valorada con 5 estrellas sobre 5

We booked a cabin with outrageouscabins…

We booked a cabin with outrageouscabins for the 2nd year in a row. I booked again with them because, I loved the area, and the cabin we had last year. We stay in the area at least once a year and now I will always be booking with them. We have loved our stay both times and have 0 complaints. I have chronic pain from arthritis and do not sleep well at home. But, the mattresses and pillows are so comfortable I slept all night for the first time in months. ( I am going to need the info on these so i can purchase for my home!) Great views, clean cabins and comfy beds.

15 de diciembre de 2021
Opinión espontánea
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Respuesta de Outrageouscabins.com

Thank you so much for the great review! We are happy that you enjoyed your stay. We are so glad that you have chosen us to be your home away from home. We hope to have you stay again soon.

Valorada con 5 estrellas sobre 5

Stayed at Unforgettable View and it was amazing

Stayed at Unforgettable View and yes it was an unforgettable view! Beautiful view of the mountains and you were not right next to anyone. The cabin was very clean and well stocked and beautifully decorated.The only thing it needed was light bulbs for the lamps and the outside light needed replacing. We had to grill with a flashlight but that just made for a humorist evening. Definitely would use Outrageous Cabins again. Already recommended to friends.

14 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Almost Heaven

We stay at Almost Heaven and we were in love ! My boyfriend stay at Outrageous Cabin before but this was my first time with the kids. Omg I love this place. Kids had so much fun. The cabin had everything we needed to cook, I was in love with the bathrooms, everything worked, well not the fireplace but that was not a big deal. I love, love, love the view. I was staring at it for hours. Kids love playing up stairs and taking bath in the jacuzzi, actually the used it almost every day. I can’t wait to be back! I actually cried when we leave. Everything was a dream come true.

18 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mountain Dream Get Away

We just stayed 2 nights in Mountain Dream. This is our second stay with Outrageous Cabins. The cabin was very clean when we arrived. The check in process by email was easy. We love that we are able to travel with our furry family member, Sadie Mae the Dalmatian. The views can't be beat. The hot tub was relaxing. We highly recommend staying with Outrageous Cabins. Extremely relaxing & all around enjoyable.

25 de agosto de 2020
Opinión espontánea
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Respuesta de Outrageouscabins.com

Kim,

Thank you so much for leaving this great review. We are glad we were able to provide a magnificent experience for your vacation and we hope to hear from you again!

Best Regards,
Outrageous Cabins

Valorada con 5 estrellas sobre 5

Eagle's Point Cabin

We recently stayed at the Eagles Pointe cabin, and we could not have been more pleased. The cabin was meticulously clean and spacious, the view breathtaking, and the entire check-in and check-out process was very simple, especially in these pandemic days. Kelsey in the office was extremely helpful and responsive both before and during our stay. We had one issue with a coffee pot that was broken on the bottom and they replaced it right away. We will definitely book through Outrageous Cabins if we return to the Smokies in the future, and most likely will book the Eagles Pointe cabin specifically. Thank you for making our son's high school graduation trip a wonderful memory, especially when so many of his would-be memories were taken away from him this year.

11 de agosto de 2020
Opinión espontánea
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Respuesta de Outrageouscabins.com

Anne,

Thank you so much for leaving this great review. We are glad we were able to provide a magnificent experience for your vacation and we hope to hear from you again!

Best Regards,
Outrageous Cabins

Valorada con 1 estrellas sobre 5

Smokey Mountain Dream Really Disappointing

We are regular visitors to the Gatlinburg/pigeon forge area. While the booking process was easy, the cabin was not what we expected. The kitchen was small, utensils sparse. The first morning the toaster caught fire, flames coming out of it. We reported it, the office said they would replace, later in the day we were told we would have to stop by the office to pick it up, they were too busy to drop it off. The furniture was dated, the couch in the living room was broken down, uncomfortable. The cabin was clean in the surface. The hot tub was not working properly, it ran constantly it was loud and vibrated throughout the cabin. We contacted the office, they said it runs to heat up, it was 80 degrees outside. The cabins were close together, there was a cabin across the street called “the party hut” the group there were loud all through the night, you could hear yelling at 3:00 am, every night we were there. The price of the cabin was the only thing outrageous about this cabin... we will look elsewhere for our next stay.

30 de mayo de 2020
Opinión espontánea
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Respuesta de Outrageouscabins.com

Omar,

We sincerely apologize for this experience! We will be working diligently to ensure this does not happen again. We hope this experience does not deter you from using our company again.

Best Regards,
Outrageous Cabins

Valorada con 5 estrellas sobre 5

A great location

We enjoyed our stay. It was just the right size for the 4 of us and our 2 dogs. It is in a great location with beautiful views..

22 de enero de 2020
Opinión espontánea
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Penny,

We are glad to hear you enjoyed your stay with us! We hope you will come and visit us again soon!

Best Regards,
Outrageous Cabins

Valorada con 5 estrellas sobre 5

We loved our stay at Outrageous cabins

We loved our stay at Outrageous cabins. It was extremely clean and beautifully decorated. The people at the office were very helpful and went out of their to help us. Definitely recommend Outrageous cabins

22 de enero de 2020
Opinión espontánea
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Respuesta de Outrageouscabins.com

Gregory,

Thank you for leaving this awesome review and we are happy to hear that you enjoyed your stay and our customer service. We hope to hear from you again!

Best Regards,
Outrageous Cabins

Valorada con 5 estrellas sobre 5

We have stayed with Outrageous Cabins…

We have stayed with Outrageous Cabins on many occasions and have always had a great experience. We will continue to rent through them.

21 de enero de 2020
Opinión espontánea
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Jeffrey,

Thank you for being such a loyal customer to us and we appreciate you for leaving this great review.

Best Regards,
Outrageous Cabins

Valorada con 5 estrellas sobre 5

Awesome cabin and experience

Awesome cabin and experience. I am already booking our second stay.

21 de enero de 2020
Opinión espontánea
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Kevin,

We are glad you enjoyed your experience staying at one of our cabins and we are looking forward to your following trip!

Best Regards,
Outrageous Cabins

Valorada con 5 estrellas sobre 5

Such a beautiful place!

We had an amazing time here at Moondance. It was a beautiful cabin, everything was perfect and we have no complaints. Can’t wait to come back and stay there again!

21 de enero de 2020
Opinión espontánea
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Lacie,

We are glad to hear you enjoyed your stay with us! Don't forget about our returning guest discount and we hope to hear from you again!

Best Regards,
Outrageous Cabins

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