On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... Ver más
Localización
Cambiar localizaciónPraça Alvalade 7, 1700-345 Lisboa, Lisboa, PT
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Consulta las opiniones de los clientes
Tive alguma dificuldade em registar-me como cliente da OVHcloud, até porque não existe nenhum apoio on-line através da pagina oficial. No entanto através do messenger do Facebook, consegui o apoio que... Ver más
La empresa ha respondido
No dia 22/07/2025 precisei de recorrer ao apoio ao cliente da OVH por telefone e o atendimento foi excelente. Inicialmente não foi possível resolver de imediato e fiquei a aguardar um contacto para... Ver más
La empresa ha respondido
CS11320582 Não foi fácil mas devido à boa vontade de todos, chagamos ao fim com o problema resolvido! E penso que todos aprendemos mais sobre a forma de procedimento para alterar o alojamento de um... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre OVHcloud - Portugal
Escrito por la empresa
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Información de contacto
Praça Alvalade 7, 1700-345, Lisboa, Lisboa, Portugal
3,8
Muy bueno
22 opiniones
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On first response
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have been talking with real people, not some inhuman bot clerk)
6 de marzo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Good service and support.
Being a client for multiple years, I rarely had any issues. Recently sent 2 tickets regarding two different, but related, issues and both of them were treated in a very professional matter.
Not only did they call me by phone to try and understand better my problem (ticket CS15383270 wich was resolved after that call), they also considered and accepted my request regarding my contratual commitment after migrating servers (ticket CS15383312).
So far I'm happy with the quality of service and support.
30 de marzo de 2026
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Marco,
Thank you for taking the time to share this positive feedback about your experience with our support team. I was able to share your feedback with my colleagues.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Top customer service,excellent…
Top customer service,excellent explaining and solving my problem.
13 de febrero de 2026
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Teresa,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Tive uma péssima experiência…
Contratei um servidor para testes iniciais de um site simples. Durante esse período, o projeto recebeu um pequeno pico de acessos (algo totalmente esperado em fases de validação), mas o ambiente aparentemente não suportou nem mesmo um tráfego mínimo, resultando em instabilidade e, pouco depois, no cancelamento do serviço.
O mais estranho foi que, mesmo se tratando de um volume baixo e legítimo de acessos — sem qualquer ação automatizada ou uso indevido — a solução adotada foi simplesmente encerrar o servidor, sem oferecer alternativas, ajustes de configuração ou qualquer análise mais cuidadosa do cenário.
O valor pago é irrelevante, mas a experiência deixa uma impressão ruim: falta de preparo para cenários básicos de teste e nenhuma flexibilidade para novos clientes que ainda estão avaliando a plataforma.
Para quem pretende iniciar projetos ou validar aplicações antes de escalar, esse tipo de situação gera insegurança e frustração logo no primeiro contato.
26 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Luis,
Thank you for taking the time to share your experience with us on Trustpilot. We’re sorry to hear that you encountered difficulties during your initial tests with our service.
We take your feedback very seriously and are committed to continuously improving our platform to offer the best possible user experience. I’ve sent you a request for additional information so we can review the situation in more detail. Please reply with your OVHcloud account ID (for example, xx12345-ovh), which you can find in the email you received.
We understand that flexibility and reliability are essential when evaluating a hosting provider, especially during testing and validation phases. We truly appreciate your comments, which help us enhance our services for all users.
Best regards,
Dieynaba K.
Cancelado sobre alegação de ataques
Minha primeira experiência com a OVHcloud foi bastante frustrante.
Contratei um servidor para testes internos, que nunca chegou a ir para produção, sem acesso público e utilizado apenas pelo desenvolvedor. Pouco tempo após a contratação, o serviço foi cancelado sem reembolso, sob a alegação de “tráfego malicioso nos primeiros dias”.
Mesmo após explicar detalhadamente o contexto do ambiente, informando que:
o servidor estava em fase de testes,
não havia usuários ou clientes,
utilizamos Cloudflare no domínio,
não houve qualquer indício de invasão ou uso malicioso,
a OVH manteve a posição de quebra de contrato, sem abertura para uma análise técnica mais profunda ou consideração do cenário apresentado.
O valor envolvido é baixo (€8), mas o principal problema é a falta de flexibilidade, diálogo técnico e bom senso, especialmente para um cliente em sua primeira contratação.
Infelizmente, a experiência transmite insegurança para quem deseja testar ou iniciar projetos na plataforma.
28 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Lane,
I take the liberty of replying to you in English. I hope this is okay with you.
Thank you for reaching out and sharing your feedback.
We’re truly sorry that your first experience with OVHcloud was frustrating, especially during the testing phase of your project.
Our teams repeatedly requested clarification regarding the UDP traffic detected by our Anti-Hack system. Even in a test environment, no server is completely immune to potential attacks, and the traffic observed did not match a typical installation pattern.
Without detailed technical information, our network administrators can't remove the restriction or confirm a false positive, in accordance with our strict security procedures designed to protect all customers.
We completely understand your disappointment and remain at your disposal. If you have additional details to share, please reply to the last email you received so our teams can review your case as quickly as possible.
Thank you once again for your feedback — it helps us continually improve our services.
Best regards,
Dieynaba K.
Outstanding Customer Support and Professionalism
I have spent many years in the tech industry, working with both ISVs and IHVs, and collaborating closely with various support organizations, including managing my own support team. I can confidently say that I have never experienced support of this quality.
From my very first day, on December 31st, 2025, when launching a critical test project, I was met with individuals who were consistently available, professional, and genuinely supportive. Today, I once again received outstanding support from the team in Lisbon. This truly reflects an exceptional level of customer service and customer experience.
As I prepare to launch my startup, operating with a very limited budget, I will not forget the way I was treated. Thank you sincerely.
25 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Débora was a great agent who helped…
Débora was a great agent who helped resolve my billing issue. It changes from the French support that takes 45 minutes to respond over the phone.
10 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello,
Thank you for taking the time to share this positive feedback about your experience with my colleague Deborah.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Rápidos no apoio ao cliente.
Rápidos no apoio ao cliente.
Preços em conta.
29 de octubre de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello,
I take the liberty of replying to you in English. I hope this is okay with you.
The entire OVHcloud technical team would like to thank you warmly for your message !
We are delighted to hear that you have appreciated the speed of our customer support and that you find our prices competitive.
Your satisfaction is our top priority, and we will continue to strive to provide you with rapid and effective solutions.
Our team remains at your disposal to answer any questions or concerns you may have by phone, ticket, live chat, or through our social networks.
Thank you again for your trust and your encouraging feedback !
Best regards,
Dieynaba K.
Tudo corre bem quando acaba bem.
Tive alguma dificuldade em registar-me como cliente da OVHcloud, até porque não existe nenhum apoio on-line através da pagina oficial. No entanto através do messenger do Facebook, consegui o apoio que pretendia que fazer o registo sem problemas. No chat de ajuda na pagina oficial, deveria haver a opção de falarmos com um assistente real e não com um chatbot.
25 de septiembre de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Hugo,
Thank you for sharing your positive experience.
We are sorry for the difficulties in registering you as a client, but we are happy to learn that our Facebook support has been able to help you take this step.
At OVHcloud, we understand that communication is essential and we will work to improve our online support.
We appreciate your suggestion to have a real assistant in the help chat, we will consider this option to improve our support and ensure that our customers get proper assistance.
Best regards,
Homéfa S.
Respuesta de OVHcloud - Portugal
Hello Leandro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone or ticket, via live chat, or social media.
Regards,
Maxime.R
Atendimento ao cliente excelente!
No dia 22/07/2025 precisei de recorrer ao apoio ao cliente da OVH por telefone e o atendimento foi excelente.
Inicialmente não foi possível resolver de imediato e fiquei a aguardar um contacto para o ticket, mas o técnico disponibilizou-se para contactar telefonicamente com a resolução e guiou-me nas alterações necessárias à minha conta.
O Vítor foi super simpático e prestável.
Recomendo!
22 de julio de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Carlos,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
We are delighted to hear that our team were able to provide you with effective assistance and that you were pleased with the interaction with our technician, Vitor.
We are proud of our teams' commitment to providing high-quality service and proactively resolving issues.
We will share your feedback with our team to continue improving our service and ensure our customers always receive the support they need.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
[ln53523-ovh][CS11288399]
I had already dropped this case, but when I called about another matter, the employee (André A.) was very professional and helpful. So, I brought the matter again, and he said he understood my situation and said he would forward the case which he did. After some time, his colleague (Leticia D.) contacted me, asked for my explanation, and quickly understood and resolved the issue professionally with a focus on customer service.
Thank you both for your support.
Sincerely,
Vasco Campos
22 de julio de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Vasco,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
We are proud of our employees who work hard to deliver a high-quality customer experience.
We are pleased that you have been able to benefit from a personalized service, adapted to your needs and that our teams have been able to provide you with the solution you have been waiting for.
We will share your feedback with our agents (André A. and Leticia D.) to encourage them to continue providing excellent service to our customers.
If you have any difficulties or require additional support, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Resposta e resolução do problema muito…
Resposta e resolução do problema muito mais rápida do que eu esperava.
21 de julio de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Paulo,
We are pleased that we have been able to resolve your issue in a timely and effective manner.
We continue to work hard to improve our internal processes and support, to ensure every interaction with OVHcloud is smooth and satisfying.
Your satisfaction is our top priority and we are pleased to see that we have been able to meet your expectations in this case.
Feedback like yours is how we can measure the quality of our service and ensure we are on track to deliver an exceptional user experience.
For any additional requests, our agents are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Alteração de alojamento do domínio
CS11320582
Não foi fácil mas devido à boa vontade de todos, chagamos ao fim com o problema resolvido!
E penso que todos aprendemos mais sobre a forma de procedimento para alterar o alojamento de um domínio entre fornecedores.
Por último, uma palavra de simpatia para todos interlocutores da OVH. Cinco estrelas!
10 de julio de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello,
We are delighted to hear that you have been able to solve your problem by working with our teams.
We are proud to see that our support has enabled you not only to find a solution, but also to enrich your knowledge of the procedures for changing domain hosting between providers.
Your gratitude to our contacts means a lot to us and we thank you for your words of sympathy.
We are constantly looking for ways to improve our service and your satisfaction and positive feedback like yours motivates us to continue in this direction.
Thank you again for choosing OVH, and for sharing your experience. We wish you an excellent continuation with your online projects and are at your disposal for any future help or questions.
Best wishes,
Your OVHcloud advisor.
^LaiM
Respuesta de OVHcloud - Portugal
Hello Filipe,
Thank you for these 5 stars ⭐⭐⭐⭐⭐
The entire team thanks you for your loyalty.
We remain reachable by phone, ticket, on the Livechat, and on our social networks.
Sincerely,
Homéfa S.
- Translated by internal tool
Olá Filipe,
Obrigado por essas 5 estrelas⭐⭐⭐⭐⭐
Toda a equipe agradece sua fidelidade.
Permanecemos à disposição por telefone, ticket, no Livechat e em nossas redes sociais.
Atenciosamente,
Homéfa S.
OVH does not consider its customers
OVH and the lack of respect for its customers.
I bought a server over 10 months ago, with loyalty, but it had a bad block on the HD, OVH, I had to migrate because OVH did not have real-time delivery, and I could not exchange the HD with the risk of losing all the data.
Even though I have been a customer for over 10 years, with hundreds of thousands of euros spent as a customer, the request to terminate a server, which occurred due to hardware failure, is not taken into consideration and they want me to pay for a server that will not be used.
OVH needs to worry about serving its customers better, because a decade-long commitment relationship is worth more than a simple $80 contract compared to the thousands of dollars invested as a customer.
24 de marzo de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is continuously improving its billing system to deliver an excellent user experience.
This type of special request is exclusively made through a commercial gesture request to our "complaint" service.
They will study the situation and get back to you as soon as possible.
If you have any difficulties with your services, our support teams are of course available by phone or ticket, via Live Chat or social networks.
If you have a commercial gesture request waiting to be processed, please provide your NIC handle and the request number by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Thank you for your understanding and patience.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Servidor apagado nem um mes passou
Servidor apagado nem um mes passou.
Comprei um servidor, nem usei, fiquei um mes no hospital, volto a casa, dizem la : Pague os serviços para ativar o serviço, efetuei o pagamento e alem de ter ficado sem dinheiro, apagara me o servidor. Falei com chat, e os assistentes nem querem saber, so sabem dizer sao as leis da empresa. Por favor , trabalho com mais de 4 casa de alojamento bem maiores do que ovh , hostinger e uma delas, e nunca passei por isto. E vou fazer uma queixa no portal tambem. Estes senhores nao podem fazer o que querem.. Todos meus clientes vao mudar para outros alojamentos, pois hoje fui eu, amanha podem ser eles.
11 de marzo de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Ricardo,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are continuously improving our billing system to deliver an excellent user experience.
For your information, if the service has not been renewed during the hospitalization period, and if an "automatic" renewal method has not been activated on the service with a valid payment method on your OVHcloud customer account, it will be deleted on the service expiry date: https://help.ovhcloud.com/csm/es-es-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042847
The account holder is the sole manager of these services, and must activate all of these security measures in order to keep the service as described in our general terms and conditions of sale: https://www.ovhcloud.com/es-es/terms-and-conditions/contracts/
However, you can challenge this decision by creating a support ticket for our claims department and request a commercial gesture.
They will then be able to study the situation and provide you with a response as soon as possible (within approximately seven working days).
In order to analyze the exchange with our support and the difficulties, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
This is an absolute SCAM
This is an absolute SCAM! ⚠️💥 I paid 14 euros for a domain name, and within a minute, they claimed it was created and confirmed. Two minutes later, they said it was canceled for some unknown reason. When I asked why, they refused to give me an answer, and then told me the payment wasn’t even charged to my account. I spent nearly 15 minutes with support and got absolutely nowhere. So, from what I can tell, I’ve just been scammed. ⚠️💣 The worst part? They told me the only solution is to pay again. Do yourself a favor and stay away from these scammers! 🚨
4 de enero de 2025
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Younes,
Thank you for your feedback on Trustpilot, I'm very disappointed to read you comment about your order.
OVHcloud is constantly improving its support on the billing part but also on the security part for orders.
Please rest assured, you'll receive a refund if we cancel your order.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you. You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID: https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
I would like to thank you for your understanding and patience in this process. Regards,
^JLam
NÃO RECOMENDO
No dia 19 de novembro, comprei vários servidores dedicados durante a Black Friday e, para minha surpresa, no dia 22 de novembro, recebo um e-mail informando o cancelamento dos meus pedidos, alegando “falta de estoque”. O que realmente me revoltou foi ver que os mesmos servidores foram disponibilizados novamente para outros clientes, enquanto os meus pedidos continuam pendentes!
E o pior de tudo: não tentaram resolver a situação de forma nenhuma! Não ofereceram um servidor similar, uma alternativa ou qualquer outra solução razoável. O único caminho foi o simples cancelamento e um reembolso que não me interessa, pois eu só queria o que foi prometido.
Essa situação é uma piada de mau gosto. Como pode uma empresa do porte da OVH, que se diz confiável e transparente, anunciar servidores como “disponíveis”, permitir que os clientes façam a compra e, depois, simplesmente cancelar os pedidos com uma desculpa esfarrapada de “falta de estoque”? Isso é inaceitável e demonstra uma falta de respeito e compromisso total com os clientes. Não há organização, não há transparência, e parece que o cliente não tem nenhum valor para vocês.
Sou cliente da OVH já irá fazer quase um ano, e depois dessa experiência, estou mais do que disposto a procurar um fornecedor que, ao menos, tenha o mínimo de respeito e profissionalismo.
Minha conta na OVH: as484291-ovh
22 de noviembre de 2024
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Samuel,
Thank you for sharing your review via our TrustPilot Page. We apologize for the inconvenience caused by the cancellation of your orders.
I confirm that an internal error is the cause of the restocking of the KS-A and KS-LE servers between November 19 and 21. Our CEO communicated about this on X (Twitter) and here is the tweet concerned:
https://x.com/olesovhcom/status/1861127782907977985
It's not only the orders placed on the 19th that will be canceled. All orders placed between November 19 and 21 will be canceled due to the internal error because we do not have stock for these Kimsufi server models.
We have many customers who are affected by this error and I reiterate my apologies.
Regards,
Maxime.R
Worst Company ever
Worst Company ever
They emptied my server only a few days after my credit card got invalid.
Updated: They sent one warning about the server deletion and deleted one day after.
21 de mayo de 2024
Opinión espontánea
Respuesta de OVHcloud - Portugal
Hello Filipe,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Your service was expired for 15 days. OVHcloud sent you several warnings to renew the service before the permanently deletion.
This information was available on your Control Panel and by e-mail. According to our T&C agreed by you, once the service expired and no intention to renew by the followed days, OVHcloud reserve the right to cancel the service and recycle the server.
Have a nice day,
ViniL
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