One week has passed, and I still haven’t been able to purchase a VPS from them. These days when providers like AWS, Oracle, Azure, and Linode allow you to buy a VPS or cloud server instantly, OVHclo... Ver más
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Localización
Cambiar localizaciónPaya Lebar Link 1, 408533 Singapore, SG
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Consulta las opiniones de los clientes
OVHcloud is the best provider for bare metal clouds, offering top-notch DDoS protection. Their services are reliable and powerful, making them an excellent choice for anyone needing secure and high-... Ver más
La empresa ha respondido
OVH offers strong hardware performance at very competitive pricing, especially in Europe, though Singapore servers are comparatively more expensive. The platform features one of the best customer port... Ver más
The support team is responsive and helpful. Their service can be considered as your VPS with very high connection bandwidth and speed. Regards Hendra
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Información sobre la empresa
Sobre OVHcloud - Singapore
Escrito por la empresa
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Información de contacto
Paya Lebar Link 1, 408533, Singapore, Singapur
2,2
Malo
27 opiniones
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Sh*ttest Provider, Completely Overrated
I ordered a dedicated server expecting standard delivery times, but my experience has been nothing short of a nightmare. After taking my money, they hit me with a massive delay, claiming a "RAM shortage" and pushing my server's estimated delivery date out to May 7th.
To make matters worse, their policies are designed to trap you. Even though they openly admit they don't have the hardware in stock to fulfill the order, they refuse to cancel it or issue a refund until 15 days have passed. My money is basically being held hostage for a product they cannot deliver on time.
Beyond the unacceptable business practices, the platform itself is a headache. The user interface is clunky, outdated, and incredibly poor to navigate. When you finally do need to reach out for help, be prepared to wait—their support response times are ridiculously long.
If you need reliable infrastructure and a company that respects your time and money, look elsewhere. Avoid OVHcloud unless you enjoy terrible UI, slow support, and having your money locked up for weeks with nothing to show for it.
24 de abril de 2026
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
Indeed, as I mentioned in the support ticket, server activation is affected by a RAM stock shortage.
I would like to clarify that the delivery time displayed in the server order process is not guaranteed. Most servers are activated quickly and within the stated timeframe, but a stock shortage can delay activation.
Server billing will only begin on the day of activation. Regarding the control panel, improvements are underway, and we regularly release updates based on customer feedback.
Regards,
Maxime.R
Absolutely terrible experience
Absolutely terrible experience. I placed an order for a dedicated server (Order ID: 21407422) because it clearly stated **“delivery in 120 seconds.”** That promise is completely misleading.
It has now been **over 48 hours**, and more than **3 days of my billing cycle are already gone**, yet my server has still not been delivered. The only response I received was a vague message saying it could take up to 72 hours — which directly contradicts what was advertised at the time of purchase.
What’s worse:
* No proper updates on my ticket
* Support is unresponsive
* Phone support says “closed” even during working hours
This is extremely unprofessional. If you cannot deliver in 120 seconds, don’t advertise it. Customers make decisions based on that information.
I expect either:
1. Immediate delivery of my server, or
2. Compensation/extension for the lost time caused by your delay
Right now, this feels like false advertising and very poor customer service. Would not recommend.
16 de abril de 2026
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Vishaf,
Thank you for taking the time to submit your opinion on Trustpilot, and I am sorry for this feedback.
I would like to add a few points of clarification that I think are important.
As indicated on our website and in our general terms and conditions of sale, when placing an order (classic), the services are delivered between "120 seconds" when all the parts are available and this delivery can last up to "14 days" when orders of parts are necessary.
I assure you, we receive parts orders every week, which greatly reduces the waiting time for delivery.
An identity check can also be carried out on the first orders placed on the account, and this check can last between "24 hours and 48 hours" (only for new customers).
"Pre-orders" can last up to "30 days" depending on the volume of orders (waiting list).
However, "pre-orders" are generally delivered well before this indicative time limit.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Great Performance and Pricing with a Top-Tier Portal, but Slow Payment Validation
OVH offers strong hardware performance at very competitive pricing, especially in Europe, though Singapore servers are comparatively more expensive. The platform features one of the best customer portals, but payment validation can take longer than expected.
12 de abril de 2026
Opinión espontánea
Not worth for business
One week has passed, and I still haven’t been able to purchase a VPS from them. These days when providers like AWS, Oracle, Azure, and Linode allow you to buy a VPS or cloud server instantly, OVHcloud enforces unnecessary validation steps that often result in orders being canceled without any clear explanation. This gives the impression that customers are treated as potential scammers by default.
Even when an order isn’t canceled immediately, the validation status can remain stuck at “checking your order” for more than 48 hours. Payment already taken, but no service delivered. I’m still waiting for my VPS, but after all this mess, I seriously doubt I can continue relying on this kind of operation. Gonna contact PayPal to refund all my money that being withhold.
9 de febrero de 2026
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello John,
Thank you for taking the time to submit your feedback on Trustpilot and we are sorry for your feedback.
At OVHcloud, when placing your first orders on a new customer account, an identity verification can be set up as described in our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
This identity verification helps identify users and secure future transactions.
As a reminder, the information of the holders must correspond to the information of the holder of the payment method and it must be verifiable if documents are requested by our security team (ID, proof of address of less than three months, etc.).
If the information is correct, the order is issued as soon as possible.
We can reassure you that if the order is canceled, no payment will be "finalized".
If you notice a "bank pre-authorization" (reservation of the amount by the bank) on your payment card, it will expire within a period of "9 to 14 days" and on PayPal within a period of "21 to 29 days" from the date your order was placed.
We're sorry, we can't take action on these bank deadlines and I invite you to check with your bank for this part, so that the bank deletes this information from your bank account more quickly.
For our part, the order cancelation confirmation is sent instantly on the day of cancelation.
Thank you for your understanding, and we remain at your disposal.
While we wait for your return, we wish you an excellent day.
Your OVHcloud advisor.
^LaiM
I bought a VPS plan of Asia Singapore…
I bought a VPS plan of Asia Singapore but I didn't receive my vps and they didn't provide me a refund too
no. 20454362
18 de diciembre de 2025
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
As a reminder, and as indicated in our contracts, an identity check can be carried out when you first order a customer account.
This check can take between "24 hours" and "48 hours".
If the account information is correct, the order is "picked" and "delivered" as soon as possible.
When the account information is not compliant, the order is "canceled" and no "direct debit" is taken.
If you see a pre-authorization on your payment card, it will expire within 9 to 14 days and on PayPal within 21 to 29 days from the date your order was placed.
We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.
For our part, the order cancelation confirmation has already been sent on the day of cancelation.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
vCPU are often hanging
vCPU are often hanging, the performance is just garbage. It could not even run the cpu speedtest with 4vCPU. It just killed itself during the compression test (didn't have this issue in a 2vCPU hetzner VPS), I had to ugprade to 8vCPU just to serve 10 requests a second. The bandwidth is also terrible, barely getting 5Mbs (yes small b) from Europe
Don't recommend it.
12 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Adrien,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
I am extremely disappointed with extremely slow
I am extremely disappointed with OVHcloud’s support system. My business was effectively offline for 6 days due to an issue, and their response was extremely slow, causing major disruption. For a service I trusted for critical operations, this level of support is unacceptable.
8 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for taking the time to share your concerns. We genuinely apologize for the inconvenience caused and the disruption to your business.
At OVHcloud, we are continually striving to enhance our services and support to better assist our customers with their technical and billing-related issues.
We understand the importance of reliable service for your critical operations, and we regret that we fell short of your expectations on this occasion.
To help us investigate this matter further, please respond to the information request we have sent you, ensuring to include the email address associated with your customer account.
[EDIT : Thank you for sharing your information. We sincerely apologize for the disruption caused by this incident.
Your ticket was opened on January 10, 2026. The VPS was suspended due to anti-hack detection of unusual DNS traffic and was unblocked on January 14, 2026. It was then booted into Rescue Pro mode (accessible via VNC/KVM) for data recovery.
We understand the critical impact this has had on your business and regret the delays during the compliance review process. Please reply to your ongoing ticket if you need further assistance or documentation.
Have a nice day.]
Best regards,
Dieynaba K.
Horrendous User Experience
OVH’s support is extremely difficult to access. Submitting a ticket requires logging into a separate panel, and LiveChat is completely ineffective—the AI bot closes the chat immediately with no option to reach a human agent. For a VPS and hosting provider, this is unacceptable.
Update after 3 days:
After waiting three days for order processing, my dedicated server order was cancelled using the vague excuse of “inaccurate information,” which matches many other reviews here. By that point, $185.30 had already been deducted from my bank account, yet there was no clear refund process or communication.
This experience wasted both time and money. I am requesting a full refund of $185.30 for a service that was never delivered. OVH seriously needs to improve its support accessibility and payment handling.
11 de enero de 2026
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
OVHcloud is constantly improving its billing system to deliver an excellent user experience.
During the first orders, an identity verification may be carried out to confirm the identity of the account holder or the payment methods used as indicated in our contracts: https://www.ovhcloud.com/en-sg/terms-and-conditions/contracts/
When this identity verification is in compliance, the order is finalized within 48 hours.
If the account information is not compliant or does not secure the transaction, the order is unfortunately canceled.
I can assure you that when an order is canceled, no direct debit is taken.
If you notice a “bank pre-authorization” (reservation of the amount by the bank) on your payment card, it will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.
We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.
For our part, the confirmation of the cancellation of the order is transmitted immediately to the banking organization.
In order to be able to analyze the difficulties encountered and the exchange with our services, I invite you to respond to the information request that I have sent you by providing us with your NIC handle (in abXXX-ovh format) or customer code (XXXX-XXXX-XX) as well as the associated ticket number.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
----
Updated: 05/02/2026
Hello,
Thank you for this additional information, and I am once again sorry for the situation.
After analysis, I can see that the order has been canceled, because the account information did not allow for a secure transaction.
Please check this information and update it (full name and surname, a full and accurate mailing address) before placing a new order.
The information must also correspond to the information of the payment method holder.
If the information is correct, new orders will be issued as soon as possible.
Otherwise, please use another payment method.
I can assure you that when the previous order was canceled, no payment was "finalized" and "processed".
If you notice a "bank pre-authorization" (reservation of the amount by the bank), I invite you to contact the bank in order to delete this information from your bank account.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
dont ever ever deal with this scam…
dont ever ever deal with this scam hosting! they just cancelled my order! and i know it will take another months for them to refund the payment! STAY AWAY WITH THIS COMPANY AT ANY COST!
15 de diciembre de 2025
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Bubbles,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Refund Cancelled Order
Dear OVHCloud
I placed an order for a VPS with order ID #19622578, and I made a payment of $26.00 USD. However, the order was cancelled for unknown reasons. The order was cancelled, but I did not receive a refund. I would like a refund of $26.00 USD to my account or a credit to my balance.
I kindly request a refund
Thank you
20 de agosto de 2025
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Billal Fauzan,
Your order has been canceled due to an unresolved payment (#18570356) on your customer account.
As a result of security concerns, our team has canceled your order #19622578.
Please rest assured that your order (#19622578) has not been debited from your bank account.
If you wish to finalize your order, we recommend that you resolve the debt with your previous order.
Thank you and have a nice day,
^JLam
DO NOT EVER BUY FROM THEM.
do not ever buy from them. they will just scam you and ignore you tickets. ive emailed and wrote a ticket like a week ago and i still havent gotten an answer. they cancelled my order and didnt offer any refunds when i was already charged for my order. when i tried to contact/email them back, it says that my email was rejected. then when i tried to open a ticket, they said that i had to contact ovh asia since my account was made under them. and when i did, i received 0 RESPONSE since a week ago. DO NOT EVER BUY A VPS FROM THEM.
22 de julio de 2025
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Annie,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered with the cancellation of your order.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/asia-account-secure-account-personal-data?id=kb_article_view&sysparm_article=KB0042922#how-to-manage-your-personal-details
Regards,
Maxime.R
Really good performance and very nice…
Really good performance and very nice support from Laurent.
CS11239958
Thank you so much
24 de junio de 2025
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello there,
Thank you for these 5 stars⭐⭐⭐⭐⭐
It is a great recognition of the work of our colleague Laurent.
At OVHcloud, the teams are mobilized to work with you every day in every aspect of your project life.
We continue to improve ourselves to offer you an unforgettable experience.
Best regards,
Homéfa S.
Personal
Personal
For creating your website or blog
S$6.59 this package have available cPanel?Personal
For creating your website or blog
S$6.59 this package have available cPanel?
21 de mayo de 2025
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Bashar,
Thank you for giving us your feedback via TrustPilot, and we are sorry if there is any misunderstanding about cPanel pricing.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check do some checks about your offer and your account, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-sg-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043029
Regards,
Maxime.R
No Support for VPS customers, buggy site
Tried to purchase VPS. Their wizard forced into 2-factor, where both of the 2 options they presented immediately bugged out. Tried the live chat support, but no one answered. Tried calling support phone number, very long automated menu, long wait; again, no answer. Website full of bugs with no support options for new customers, how are these guys still in business?
After posting the above review, I received a response with request for more information about my experience from OVHCloud. The response was automated and made no mention of any of my actual issues. I don't get it.
Why come to review sites with a bot to send automated messages trying to convince reviewers that they care? They literally cannot even be bothered to read. Let me make this perfectly clear. Do NOT put a live-chat support on your website WITH NO ONE MANNING THE CHAT. Do NOT put a support phone number on your website WITH NO ONE ANSWERING THE PHONE. Do NOT force new customers into 2-factor authorization WHERE NONE OF THE OPTIONS WORK WITHOUT BUGS. Guys, this is simple business. Do not come here to review sites and pretend to care about your customers when you spend zero effort in actually taking care of your new customers nor do you even bother to actually read our reviews!
I would post screenshots if Trustpilot would allow!
Review remains 1 star out of 5. Will we ever see any real effort from OVH?
29 de octubre de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Chris,
Thank you for providing feedback via Trustpilot. I am truly sorry to read such feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are also improving our billing system to deliver a great user experience.
When placing an order for the first time, our organization checks the information listed on the OVHcloud Control Panel to confirm that the order has been delivered.
This verification is indicated in our contracts and it takes around 24:00 to 48:00.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Thank you for your understanding and look forward to your return. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
This is the worst hosting company…
This is the worst hosting company that's scamming people. I've paid the services and they confirmed the order. Later they cancelled the order and charged my credit card, although I haven't received any server to use. They are scamming people.
25 de septiembre de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Good support for payment issue
Good support from payment issue.
It's great that CS team reach out from twitter to support.
5 de agosto de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Nate,
We would like to thank you very much for sharing your positive feedback on Trustpilot.
We are extremely excited to read your excellent review of OVHcloud. Your positive feedback is a great source of motivation for our team and encourages us to continue our efforts to improve our services and support.
At OVHcloud, we are committed to delivering an exceptional customer experience and value your feedback. We are delighted to know that our support team has fully satisfied you, and we are committed to continuing to work hard to optimize the processing times for your requests.
If you require assistance, please feel free to contact your dedicated support team.
We are at your disposal to answer your questions or concerns.
We wish you a great day and thank you again for your trust.
Best wishes,
Your OVHcloud advisor.
^LaïM
I have facing issue on server last 1…
I have facing issue on server last 1 month. the server is responding very slow and most of the times it is just loading, I checked all my resources is okay. but server is very slow. in last 1 week this problem is severe. i opened a ticket before 3 days(ticket no: 9862422) but they don't even reply the ticket. i am disappointed. i want to changed their server but due to in my commitment I cant change the server before September.
4 de julio de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).
If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024
EDIT : I would like to edit this response.
I see that you have not responded to the request for information sent to provide us with OVHcloud account information.
If necessary you can provide us with information so that we can act on the processing of your request.
I remain available and I wish you a nice day.
Regards,
Maxime.R
Worst service ever
Worst service ever ! I missed a bill (Not saw their emails) - they deleted my server, data, everything and then ask me to pay installation fee to create a new one. DONT USE THEM
5 de junio de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Phil,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
Homéfa S.
Their service is very good
Their service is very good, it comes with anti ddos and the pricing is very good to. I have 2 servers with them and my uptime is 100%.
4 de junio de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello Nathan,
We are delighted to receive your positive feedback.
Thank you very much.
We strive to continue being your preferred hosting and cloud service provider.
Best regards,
Homéfa S.
Unprocessed order. No response from the support.
Make an order for vps hosting and dedicated server. They instantly cancelled my order and put the funds on hold. They are not responding to any support tickets i sent. I have not heard any reason or any reply from them. It's been 4 days now. No response at all. Very unprofessional. Everyone should know about it.
31 de mayo de 2024
Opinión espontánea
Respuesta de OVHcloud - Singapore
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID or the contact email address (xx12345-ovh).
If necessary, this page could help you find the OVHcloud identifier:
https://help.ovhcloud.com/csm/fr-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043028#se-connecter-sans-identifiant
EDIT : I would like to edit this response.
I see that you have not responded to the request for information sent to provide us with OVHcloud account information.
If necessary, you can provide us with information so that we can act on the processing of your request.
I remain available and I wish you a nice day.
Regards,
Maxime.R
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