Pacific Wines Opiniones 

70
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to use website. Prompt well packaged delivery. Great selection of Californian wines not always available else where in the UK. We had a slight issue with one bottle in our case. I contacted Paci... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Actually having the wine I wanted was great, as others were out of stock or thought they had it but they then disappointed and cancelled when they discovered they hadn’t got it. Delivery was on... Ver más

Valorada con 5 estrellas sobre 5

It was great to come across some America wines that aren't your everyday run of the mill wines offered in other commercial suppliers. We love American wines and it is amazing to have such a wonde... Ver más

Valorada con 5 estrellas sobre 5

Great selection of new things to try across a broad spectrum of price points. Sorted out minor delivery hiccup very efficiently. I will be using their service regularly.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vinos

Escrito por la empresa

UK Wine shop specialised in the best American wines. Discover our wine selection from California and Oregon or get one of our wine subscriptions. We have wine that belongs on the table, and wine that will sit happily in your cellar!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

70 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(70)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous wine

Fabulous wine, fabulous service - what’s not to like? Seriously fantastic wine coupled with a fantastic service !

22 de diciembre de 2022
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Respuesta de Pacific Wines

Dear Vincent,
Happy New Year!
Thank you so much for your great review, this means a lot to the team.
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

Very Good Indeed

Very Good - they only sell wines that are good. that in itself is a great reason to use PW - not to mention the rather simple but very good named date delivery.

23 de diciembre de 2022
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Respuesta de Pacific Wines

Dear Simon,
Thank you very much for the great feedback, this means a lot to us.
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

Very reliable service

Very reliable service, customer service is 100%

28 de noviembre de 2022
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Respuesta de Pacific Wines

Thank you so much for the great review. This means a lot to us. Enjoy the wine!
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

First class customer service

Easy to use website. Prompt well packaged delivery. Great selection of Californian wines not always available else where in the UK. We had a slight issue with one bottle in our case. I contacted Pacific wines by e mail and a replacement bottle arrived the next day. It is not possible to have much better customer service.
My experience so far of using this company has been first class and I will be ordering again very soon

30 de septiembre de 2022
Opinión espontánea
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Respuesta de Pacific Wines

Thank you so much for the lovely feedback, this means a lot to us. We are really sorry about the issue with the bottle. We hope that you enjoyed the wine!
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

Great Wines

Great choice of wines, excellent service and will definitely buy again, keep up the great work.

20 de octubre de 2022
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Respuesta de Pacific Wines

Dear Robert,
Thank you so much for the great review, this means a lot to us.
We hope you will enjoy the wine!
Best wishes,
Pacific Wines

Valorada con 1 estrellas sobre 5

1st time used the website

1st time used the website - We ordered x6 bottles of wine and paid for 6 - only 5 bottles arrived - there is no method of calling in person to explain - so I emailed immediately but so far have had no response - dr John Brennan

7 de octubre de 2022
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Respuesta de Pacific Wines

Dear John,
We are really sorry for not getting back to you sooner. The bottle of wine got lost in the delivery process, and we have sent a new one (it will be with you tomorrow).
Once again, we are really sorry for the inconvenience caused.
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

Great team!

Great team, very helpful service and kind, personal people.

30 de septiembre de 2022
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Respuesta de Pacific Wines

Thank you so much for your lovely review, this means a lot to us. Best wishes, Pacific Wines

Valorada con 5 estrellas sobre 5

Wonderful!!

Wonderful wine, fast delivery, could not fault this small business!! Don’t hesitate to give them a go xx

24 de septiembre de 2022
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Respuesta de Pacific Wines

Thank you so much for the lovely review Alice. As a small business, this means a lot. Have a great day.
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

Great selection and very easy delivery…

Great selection and very easy delivery experience. The carrier selection meant I could easily schedule my delivery day and divert to a pick up point. Well packaged. Great experience.

16 de septiembre de 2022
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Respuesta de Pacific Wines

Thank you very much for the great feedback Nick. We are delighted that you enjoyed your experience with us. Have a great day.
Best wishes,
Pacific Wines

Valorada con 5 estrellas sobre 5

Efficiency quick despatch & delivery

Quick delivery, order arrived in great condition & packaging.

8 de agosto de 2022
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Respuesta de Pacific Wines

Thank you very much for your positive feedback Angie.
Have a great day.
Best wishes,
Pacific Wines

Valorada con 1 estrellas sobre 5

DAMAGED on delivery.

My premium californian syrah which was intended for the cellar arrived damaged. The Director of Pacific Wines Graham Gilbert made very little attempt to rectify the situation playing hard ball. This was to be my first of many wines from this company. Never again. I expect the Director to be rolling his eyes at this review and not giving too much notice of it. His emails were disappointing. As he said to me "I now consider this closed".

30 de julio de 2022
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Respuesta de Pacific Wines

Dear Mark,
At Pacific Wines great customer service is our top priority. We are sorry that the bottle of wine you ordered arrived with cosmetic damage. As you are aware we offered you the opportunity to return the bottle for a full refund or exchange plus a £10 goodwill voucher. This offer remains on the table. It is not our policy however to offer retrospective discounts.
Kind regards,
Pacific Wines

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