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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I initially used Packed Direct because they were good value. But then, my purchase arrived with a damaged part. When I raised this with Packed Direct, Julie dispatched a replacement immediately.... Ver más

Valorada con 5 estrellas sobre 5

830L Storage box. Delivered quickly, concerned by obvious damage to packaging and minor damage to product base, however we determined it wouldn’t actually affect the product-still watertight ( have ha... Ver más

Valorada con 1 estrellas sobre 5

♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Ver más

Información sobre la empresa

  1. Mercado online
  2. Tienda de bolsos y equipaje

Escrito por la empresa

At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

638 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 55% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Absolutely 100% worth the money!

Fantastic quality, amazing price and delivered within 2 days! My son was over the moon with this desk an chair for Xmas. Took me 40mins on my own to put it all together with easy to follow instructions. Sound quality through the chair is awesome and the l.e.d lights look fab! I was ready to spend £400+ on a gaming desk with chair an then found this, his mates have all commented how expensive it must've been. Fantastic product thanks.

19 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Shambles of a company

I ordered a 12km per hour walking/running pad, the one that was sent only goes 6km. I tried the live chat, was told to send an email, got a response within half an hour asking for a video to be sent to see if they could rectify the issue. I have emailed multiple times over the last 24 hours and now they're not replying as I'm asking for a refund. I gave away my old machine as I needed a new one to go faster runs and they've sent me one that goes half the speed of the one I ordered and now they're not replying . I tried also calling the customer service but they've just said to send emails. What's the point in sending emails if they're not replying
If no response today I'll need to contact my bank for a charge back

16 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional support team

Julie at support was with me every step of the way when Yodel returned my package prior to the date set for delivery. I cannot fault this company. However I think they need to look into changing their courier service away from Yodel after reading other reviews.

26 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Looks great

Super fast delivery, air fryer looks great (can’t say if it cooks well) as it’s a Xmas present. Packaged well. Bigger than expected (but not a bad thing) once mine has given up I think I will be getting one of these

18 de noviembre de 2025
Valorada con 4 estrellas sobre 5

Well pleased with the air frier

Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver 3 days running. They specified that it could not be left in a safe place and would be left with a neighbour if we were out, it was left in the open and soaked by rain when we got home.

18 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Has my purchase been returned?

It was really a problem with Yodel .I redirected delivery to a pick up point. I didn't receive a pick up code so couldn't pick it up . Yodel say they have returned it to you. Can you please advise.

18 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Hi one star because I cannot leave none

Hi
I purchased a glass heater from packed Direct the heater arrived terrible fitting system to L-shaped brackets on the top two L-shaped (for the bottom the top has slots for the brackets but the bottom of the heater doesn't have a slot for the bottom of the heater, i wished i never purchased the thing now,I messaged packed direct on ebay also by email, they do not have a phone number to call, I i'd have known that the heater didn't have an H brackets i wouldn't have purchased it. I will never purchase from them again ps please bear in mind that I have a disability in both hands etc couldn't they make this any harder for me.

27 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, came two days late but that’s ok. Love the treadmill got it at a good price, I’ve used it every day since it arrived easy to assemble quite machine, very happy

20 de octubre de 2025
Valorada con 5 estrellas sobre 5

I don't know what is this.

I don't know what is this.. but I'm not upset about any company at the moment, except for the council that didn't come to collect the garden waste for a month and don't pick up the phone anymore... I still have the bags at the front of my house, don't know where I'll put them for the rest of the winter... and also the bank, I'm also upset with them for various reasons.. in any case this company isn't the bank or the council.. so I guess is alright, great job guys! keep it up

19 de octubre de 2025
Valorada con 5 estrellas sobre 5

INCREDIBLE AFTER SALES SERVICE NOVEMBER 5TH 2025

I had to contact Packed Direct customer services with a query with my new OLSEN AND SMITH air fryer. I am a senior citizen and I have NEVER experienced such BRILLIANT after sales service with any company in the past.
My contact was LEVIS and after my Initial email I was contacted in 24 hours about it and all subsequent ones as well(Most companies take days ar never reply) and he was so helpful on every occasion.My query was resolved very quickly so if you are purchasing from PACKED DIRECT you know if you have a query it will be dealt with promptly and efficiently. The OLSEN AND SMITH air fryer is first class and excellent quality and very competively priced.
Les Curtis

5 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product I bought a treadmill…

Great product I bought a treadmill which was a good price and a sturdy feel to it. My wife and I use this most days and it keeps us fit as we’re both in our early seventies. Packed Direct were easy to use and easy to use and kept me up to date on delivery. Definitely recommend this company.

1 de octubre de 2025
Valorada con 5 estrellas sobre 5

Brilliant service

Very pleased with the service. Ordered, delivery quick and kept informed all the way. When putting the the storage unit together it was noticed there was a hole in the lid.
Contacted customer service by email and a a replacement lid was arranged and subsequently delivered.
I would use this company again and recommend them. Thank you for your brilliant service 😊

18 de octubre de 2025

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