I initially used Packed Direct because they were good value. But then, my purchase arrived with a damaged part. When I raised this with Packed Direct, Julie dispatched a replacement immediately.... Ver más
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Consulta las opiniones de los clientes
830L Storage box. Delivered quickly, concerned by obvious damage to packaging and minor damage to product base, however we determined it wouldn’t actually affect the product-still watertight ( have ha... Ver más
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Ver más
La empresa ha respondido
870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Ver más
Información sobre la empresa
Escrito por la empresa
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Información de contacto
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Reino Unido
- support@packeddirect.com
- packeddirect.com
4,1
Muy bueno
638 opiniones
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
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Came quick
Came quick, instructions could have used a little written instructions to help assembling.
21 de mayo de 2024
Problematic!
The driver was not happy to deliver to my door as I live on the 5th. floor, (there is a lift), however he did eventually.
The seat is not very comfortable for longer periods of use, the arms are rather flimsy. I’ve only had it for a few days yet and so not sure how it will last.
19 de mayo de 2024
Respuesta de Packed Direct
Dear Dave
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with the courier. Please be assured that we have launched an investigation into this matter to ensure it does not happen again.
Could you please get in touch with us at support@packeddirect.com? Our team is here to assist you and ensure you have a positive experience with our product.
Thank you for bringing this to our attention.
Kind regards,
The Packed Direct Team
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
Bought a paddle board and lost the removable fin.
Called into their service desk and explained the problem. I was asked to provide it in writing, which I did.
They then wrote back and informed me that they do not supply spares!
So £300 for a paddle board and now has no fin and I have to see if I can source one, from eBay! That was their suggestion for their spare parts.
JOKE!
RESPONSE TO THEIR BELOW REPLY - you have a customer issue that you are not doing anything about. You acknowledge below other customers have had the same issue. But also that you do have some replacement fins!
Simple answer to this customer issue. Order some more fins from whoever makes them for you!
WHAT A JOKE!
16 de mayo de 2024
Opinión espontánea
Respuesta de Packed Direct
Hi David
Thank you for reaching out and sharing your experience. We understand your frustration and apologise for any inconvenience caused.
Unfortunately, the spare fins we have in stock are reserved exclusively for genuine warranty claims. This policy ensures that customers with warranty-related issues can receive the necessary support. If we were to provide spare parts to everyone who lost a fin we wouldn't have sufficient stock to support genuine warranty claims.
Rest assured the team here at Packed Direct are currently working towards a solution which would allow customers to purchase spare parts.
If you have any further questions or need additional assistance, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Packed Direct
Expensive and damaged in transit
The lid and back panel were damaged in transit, and were replaced with a second delivery. But I am left with 2 large pieces to dispose of. Which is an inconvenience as I will have to make a trip to the local municipal waste site.
I think the box is ok but overpriced for what it is.
21 de abril de 2024
Great website with very competitive…
Great website with very competitive prices. Delivered when expected, and no extra charge to Northern Ireland {other company's take note] Definitely a company that I will shop with again.
21 de abril de 2024
Fast efficient really pleased with the…
Fast efficient really pleased with the product
19 de abril de 2024
Easy to order.great price and very fast…
Easy to order.great price and very fast delivery.
17 de abril de 2024
Better than expected
Storage box arrived on time. The quality was better than expected for the price paid. Easy to assemble too. We have had large amounts of rain and the box remains water tight.
21 de marzo de 2024
Good quality and good value
Was delivered the day after ordering. Although I haven't opened the box yet it looks securely packaged. I bought the smaller one last year to store garden cushions and it didn't let any rain in.
26 de marzo de 2024
Great experience
Ordered a SUP, cheaper than anywhere else, Quick delivery, no complaints at all would definitely use again and recommend… thank you
18 de marzo de 2024
Packed a great punch:)!
Very fast delivery of my Kayak and £60 saving on Amazon price. I’ll use them again, for sure.
25 de febrero de 2024
Great all round service
Telephone staff very helpfull ,informative and polite, delivery on time, service excellent
7 de marzo de 2024
The test will be how waterproof it is
The test will be how waterproof it is. Seems really good and especially at the price
17 de febrero de 2024
Fits the purpose
Good delivery with upto Date delivery information. The trolly is really great and does the job
Holds plenty of shopping and easy to move around
16 de febrero de 2024
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