Hi Feras,
Thank you for your feedback and your original 5 star review. We’re sorry to hear that you feel communication has dropped off and that this situation has caused concern.
At the time of your order, there was a delay due to a larger-than-expected allocation. This was communicated to you, and you agreed to proceed with the extended timeframe rather than accept the option of a full refund, which remained available to you.
Following this, a chargeback was opened with your bank. As outlined in our policies, once a chargeback is initiated, we are unable to continue processing or fulfilling the order, and communication is handled in line with the chargeback procedure.
We understand your frustration, especially given the time that has passed. However, the claim raised with your bank is now the appropriate channel for resolution, and they will be able to advise you on the next steps required.
Our website is also currently offline for maintenance, which was communicated to customers via email, and will be back online shortly.