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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was surprised when I saw this shop has yak attack products in stock. I bought black pack in orange color. Very happy with the service. Previously I ordered couple yak attack items from USA but then... Ver más

Valorada con 5 estrellas sobre 5

Friendly welcome and professional greetings by Conor. Immediately positive response for an obscure small kayak clip request. Part found in 24 hrs, dispatched by Joe , equally helpful. Clearly a ver... Ver más

Valorada con 5 estrellas sobre 5

Great two man canoe. Just as described and seems really good quality. Not too heavy and easy to blow up and deflate. Great customer services too and super speedy delivery.

Valorada con 5 estrellas sobre 5

A very satisfied customer from Denmark Absolutely fantastic service. Both before and after purchase. It didn't take many days from the order until the product was delivered. Everything went... Ver más

Información sobre la empresa

  1. Deportes de aventura
  2. Tienda de artículos para deportes al aire libre

Escrito por la empresa

We specialise in selling premium paddle sports equipment within the UK and the EU.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

223 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great service. Great product too :)

Not only did I find my kayak at a competitive price, I got a free dry robe. The packaging was really sturdy and arrived really quickly.
I highly recommend this company. If yiou want excellent customer service, look no further.
Thanks to all at The Paddleoutlet :)

14 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a three man kayak

I bought a three man kayak, paddles, a pump and life jackets. It was good quality at a good price so I was very happy. I did have trouble pumping it up on site and phoned Paddle Outlet but I couldn’t get much help , however someone on the campsite helped me. Nothing wrong with the equipment, it’s just that the instructions were hard to follow.

15 de mayo de 2025
Valorada con 1 estrellas sobre 5

False information about delivery costs.

Unfortunately, the store paddleoutlet.co.uk provides false information about delivery costs during the checkout process. Only after the payment is completed an additional delivery fee is requested. A very disappointing experience with my first purchase from this store. The order has been cancelled, but the paid amount has not yet been refunded.

26 de agosto de 2025
Opinión espontánea
Logotipo de Paddle Outlet

Respuesta de Paddle Outlet

Hi there,

I'm sorry that you have felt the need leave a 1* review of our business.

I imagine you were attracted to our website due to the competitive pricing we offer.

You placed an order for 12x Paddles at €22 each to Latvia, we make very little profit on this product as it is designed to be sold with kayaks where possible.

As I'm sure you can imagine shipping a box of 12x kayak paddles to Latvia from the UK is rather costly and we therefore asked for an additional payment to help cover some of the cost of the courier.

I appreciate this unexpected additional may have been a shock, however on our Shipping Page we outline that it the initial shipping fee is an estimate and we may require an extra payment dependant upon delivery address and size of the parcel.

You did not wish to pay the extra fee so we cancelled your order the next morning. Unfortunately we are not responsible for how long it takes banks/payment providers to refund payments however it an take up to 5 days, this is outside our control.

I am sorry that you were unsatisfied with Paddle Outlet UK's service on this occasion but having outlined the above a do not believe it warrants a 1* review.

Conor
Paddle Outlet Customer Services

Valorada con 5 estrellas sobre 5

Paddle rings

Excellent product and exactly what I was looking for to stop water running down the oars and into my kayak and on to my hands.

13 de agosto de 2025

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