Panasonic Official UK Store Opiniones 

Extremely poor support!

I ordered an OLED TV which arrived after about 6 days. The package was still factory sealed and in good condition. On opening, everything was present. I installed the stand and plugged in the TV. Once I was happy it powered up and could receive a signal, I felt comfortable enough to remove the attached screen-protector film. This is where the problems started.

I do not know if the screen protector left something on the screen, or the screen below was damaged, but there were very visible issues with the screen. Large patches of matte and glossy covering were visible. I am not sure which was meant to be correct for the screen, it was not obvious and there seemed to be no way of removing what was left.

I contacted the Panasonic UK Support web chat only to be told it was easier to communicate on Whatsapp and they would contact me immediately on this medium: This did not happen. I contacted them on Whatsapp and supplied the requested photos, serial number and proof of purchase. I was told they would get back to me very shortly. This did not happen either.

I contacted them early the next day to be told that a 'Technician' was looking at the photos and they would get back to me very soon. I said I did not want to have to go through rejecting the set but did want this to be sorted quickly and efficiently and did not want to have to wait another day for a resolution. I was assured this would not be necessary and that I would be contacted soon. This did not happen either so I contacted them once again the next day to be told that my case required 'higher technical investigation'. At this point asked to be put in touch with the refund department. This was answered by the statement 'refunds and replacements need to be approved from our technical and higher department'.

I looked up my rights and decided to reject the TV under the UK Consumers Act 2015. I filled in the necessary paperwork on the Panasonic UK website and sent the same documentation as previous. I received a reply saying that I should expect a response within 24 hours. Of course, this did not happen.

I contacted Panasonic once again 90 hours after sending my paperwork. They responded 48 hours later with the response 'refunds and replacements need to be approved from our technical and higher department'

It has now been one week since I sent the paperwork, 9 days after initially contacting Panasonic with the issue and 16 days after ordering the set and I am no further forward in receiving a working TV. I have a large TV and all the associated packaging blocking my apartment hallway. Never again Panasonic.

NN-CD88 QS
This is the worse purchase I have made. I read reviews, watched the limited YouTube tutorials , I thought it would be the answer to saving space in our small kitchen. I have always had Panasonic microwaves. I had the naive idea that this purchase would replace our flatbed Panasonic microwave and separate air fryer. What a mistake. I am an experienced cook, and believe me I have really tried to get the best out of this machine. The air fryer function is useless. Unfortunately, I gifted the aforementioned microwave and air fryer that I had, to make me really practice using this one , space is limited in our very small kitchen. I have tried all the combinations, negotiating the online instructions was not easy- I even printed out the mighty tome , but honestly it’s just not good. I absolutely regret the purchase and had to purchase a replacement air fryer too. I have given it 2 stars as the microwave is good as I would hope it would be!!

received my microwave on 06/01/2026 from panasonic, set it up and goes 2 seconds and turns off, on looking further it looks like a faulty return has been sent out, the bottom of the underside of the door has a broken piece out of it, the side panel is loose, then to cap it all there is a cup ring on top off the microwave on the stainless steel, took a video but nowhere to post it, very disappointed for and expensive microwave, i knew i should of bought cheap

Panasonic Direct’s customer service appears to be stuck in the 1960’s with customers talked down as if they are children. I raised a problem about a combination microwave which did not properly cook food on convection and an oven thermometer confirmed it was not heating correctly. It was collected for repair despite my requesting a refund, and I was REPEATEDLY told that due to “the terms and conditions of the warranty” a refund was not possible. Fortunately, I checked the Consumer Rights Act 2015 and discovered I was entitled to a refund within the first 30 days, and as my request was made on day 29, a refund was grudgingly agreed. The unit was with Panasonic’s service agent but they would not refund until it was back in their warehouse and, once repaired, it would be returned for me to securely pack it for collection. I agreed but suggested I be paid for my labours and perhaps their service agent could pack it instead and, miraculously, they arranged for it to be returned without my intervention. My refund would now be given when the unit was collected and I was left in no doubt this was being done as a gesture of goodwill otherwise I would have to wait. Several delays later a refund was finally provided almost five weeks since it went for repair. A diatribe of an email then followed which pointedly said there was no fault, that I did not know how to operate the oven, and this despite the service agent advising they had replaced a faulty temperature control card and that this is a common fault! Absolutely appalling “service” which appears to be policy - they don’t deserve one star.

We bought a breadmaker from Panasonic online, we have had three Panasonic breadmakers before.

When it arrived it was a different shape from previous ones, wider and taller and difficult for our small kitchen so I decided to return it unused. Other online retailers like Lakeland, John Lewis etc have really easy returns systems but I had to telephone Panasonic, go through a long process on the phone, then was told I would have to pay for return postage.

I said, quite politely, that I would be telling all my friends not to buy from Panasonic and the operator said I was being 'threatening', which of course made me really angry.

So their products might be OK for you but Do Not Buy from the Panasonic online shop. Plenty of other retailers available, Lakeland were very helpful when our previous model broke while still in guarantee.

This feedback is about Panasonic Direct website, I have to say - I never came across such worse customer service before in my life. They delivered a brand new TV (as faulty), contacted them which took them 2 weeks to collect for replacement and they themself have no clue when it will be replaced. Each time I call - they through process and procedure at me. Agents are awful to talk to, they always come with robotic response instead of solving the issue.

I wish I can give something in Minus , as i ordered microwave from panasonic , DHL got the parcel , and it's been 7 days now they haven't delivered , and saying they will update me and all and they will deliver it today it's been 5 days they are saying it everyday, rubbish service , never going to use DHL , worst service guy's don't use this company and to call customer services you have to pay really, you are not that posh rubbish company

And the customer service don't even compensate and really rude no apology , worst experience with such a good company it used to be but now I don't know who is Handeling this

Rubbish pathetic

34L Inverter Combination Microwave Oven
Bought ours 28 weeks ago direct from Panasonic Official UK Store.

Noticed rust spots. Panasonic couldn’t care less. Saying, it’s our fault. Even though it was meticulously cleaned.
We bake two cakes (local charity) each week – time 30mts per cake, 1 hour per week. It is used for breakfast, 2 mts per day, 14 mts per week.

Standard ‘automatic’ reply requesting: full address and contact number, type and quantity of food that was being cooked when this issue occurred, serial number of the unit, pictures showing where the microwave oven is placed within your kitchen, photos of the cavity (interior of the unit). As my wife and I are of a ‘certain age’ sending the photos was a challenge.

The microwave is now deemed UNSAFE to continue using.
Panasonic deliberately stall & issue repeatedly ‘stock’ response to make customers give up and go away! Large company vs the ‘little guy’ syndrome.
The Consumer Rights Act 2015 makes it an implied term that goods be as described, fit for purpose and of satisfactory quality.

We have contacted the Dispute Resolution Ombudsman after requesting a, ‘Deadlock’ letter from Panasonic which arrived VERY quickly! Indicating that Panasonic automatically go down this route on a routine basis. Possibly using AI to generate ‘auto’ responses.

28 weeks old, 34.5hrs usage and nearly £300 – now useless!
Bottom line: DO NOT BUY PANASONIC

Uprated from 1 star, but still only worthy of 2.
Finally received the item I needed after Panasonic had confirmation from DHL that my order had been lost in transit. My experience has been stressful and I've had to waste too much of my time chasing Panasonic to sort out my issue and take responsibility instead of just giving me automated generic answers via WhatsApp.
I needed a part for my razor urgently. Order ref: PS7399362-1755978429. It was supposed to be 2 business days for delivery. DHL have had the item since Wednesday 27th August. Tracking says out for delivery on Thursday 28th August. It's now Monday 1st September and the tracking has not changed.
Tried contacting both DHL and Panasonic but have got absolutely nowhere.
Nobody is able to tell me what is happening.

Bought a microwave at Christmas was 200 and it's already started to peel and we've been told that dosnt come under the warranty absolutely disgusted

The kneading blade for bread machine was ordered 2 weeks ago and hasn't yet arrived (Order number: PAN400500380). Tried to contact their customer service (Hilux) but they were neither capable of giving correct information nor know when this item will be delivered. This is pretty poor service from Panasonic.

I watched ALL the vids about the Panasonic hair trimmer, see below please..

Quantity Product Total
1 MULTISHAPE Beard/Hair/Body Trimmer Head Attachment ER-CTW1-A311 £24.99
1 Store Promotion £-6.25
Subtotal £18.74
Standard Delivery £4.00
Order Total £22.74

Now it turns out
(Item as yet undelivered but should arrive soon)

that I Haven't even bought the trimmer but the trimmer PARTS, SO IT IS OF NO USE WITHOUT THE MAIN part which makes it all Work ??????

VERY, VERY MISLEADING.

I'm going to now ask for a refund.

THIS IS SAD THAT THIS CAN HAPPEN to the vulnerable, I am registered disabled too, shame on HOW they advertised this item on their OWN Site !

Purchased a Panasonic reconditioned OLED TV through the eBay outlet story. There was a special discount available at the time.

The TV was delivered without the foam packaging inserts. It wasn’t labelled ‘this was up’ or ‘handle with care’ and DPD delivered it upside down. The screen was bent and cracked on both top corners. I contacted seller and they didn’t respond so arranged a return. They responded to the contact to say they could replace it (I wanted a replacement). Then they picked up the broken TV and refunded me instead. I complained and they said because I’d raised a return they couldn’t do anything about it. I had to repurchase. But the TV had gone up (only by £20) which I pointed out and they said there was nothing they could do. They could have simply honoured my original price as it was their mistake. Awful service.

Do not buy from this company because if you do and something arrives damaged they will give you trouble saving they have to investigate, one advisor called mason will abuse you, service is the worst ever trust me use a third party company as the staff that are not in the UK will do nothing, they all need to be out off a job, abusive arragent individuals.

Panasonic just released a new 4 in 1 combi-microwave and I received an email offering a whopping 30% off. I had some questions about the item and contacted them via web chat. I was swiftly connected to Ahmed who answered all my questions and even sent me a link to a relevant user manual. I went back online but then had difficulties ordering. I rang Panasonic. Managed to get through to Ahmed in person. The item had sold out. Ahmed reassured me that more stock would be made available. A few hours later he rang me to let me know stock was available. Item ordered. Discount applied. What great service. Thank you Ahmed.

Ordered the new EAH-AZ100 earphones, when they were delivered it was clearly a customer return, it had sticky label residue on the front of the packaging as well as the rear, another seal label covering the old one and there were smudges on the earpiece and a possible speck of earwax. Disgusting.

I sent Panasonic customer service details of this including images of what I received and they said that their dedicated team will get back to me via email. I expect this to have been dealt with haste considering the circumstances but they did not get back to me at all. First and last time ordering with them.

Edit: They did finally get back to me, but they didn't do any investigative work simply saying they don't sell used products as new. Lady, unless you were the one packaging my item, you aren't to know. Their blatant lack of responsibility is absolutely disgusting. Not even an attempt to apologise. Who is running the customer service department at Panasonic, it's baffling to have this bad customer service in 2025. Ridiculous. -1/10

Panasonic has give up to make tellys but they are making good money selling vestel and finlux rubbish with Panasonic logo and course Panasonic price. Is not any low to protect the customers? Apparently no

Very little support offered in relation to my issue. Microwave rusting within 18 months of purchase, told "not in warranty". That was it.

No good will gestures, no advice on repairs, no recommendations of services to correct the issue.

Just a really poor experience so I wouldn't recommend Panasonic or their products to anyone.

Bought a TV from Panasonic online on sale. On arrival it only had 1yr warranty so returned. Panasonic refused to recommend courier so I picked Evri on cost. Caveat emptor as Evri then lost the return and refuse to compensate as it turns out TVs are not covered in their T&Cs. Panasonic refunded me as a goodwill gesture while Evri investigation ongoing but have since chased me for the money back. I’m very much out of pocket and wish I had never bought from Panasonic UK. Beware.

Sales manager of Panasonic UK online shop suddenly decided she doesn't like me using their store anymore so as a result started cancelling whatever I ordered no matter the item or the quantity. She had made it clear to me that she won't sale more than 4 items to a single address.
It was a unique and distressing scenario for me as you won't expect to visit local Currys and Argos and the sales manager come to you and say on your face Buy four items or more and you are blocked from this store. Their attitude was like if they were throwing stuffs for free and want to distribute their freebies evenly. Can anyone tell me where this country is heading towards? Panasonic Japan if you are listening take some notes and perhaps do something about it.