Horrible experience. Terrible customer care.
Received the signage board broken. And no response from customer care number
23 de enero de 2024
Opinión espontánea
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Información sobre la empresa
Sobre Parallel Learning
Escrito por la empresa
Parallel Learning’s mission is to empower students who learn or think in different ways. Our vision is to change what is possible, creating the best version of the world by removing barriers preventing the best and brightest students from achieving their dreams.
Parallel was created to ensure all students, including those who think and learn a bit differently, are given the opportunity to thrive. Our customized services, administered by certified clinicians, are centered around a student’s challenges, strengths, and abilities.
Our services include:
- Psychological Evaluations: Comprehensive academic, social, behavioral and mental evaluations
- Skill-Based Tutoring: Increase fundamental abilities in core academic areas
- Executive Function Coaching: Build cognitive skills, confidence and independence
- Behavioral Therapy & Counseling: Improve mental health and holistic well-being
- Speech & Language Therapy: Overcome speech and language challenges
Información de contacto
They are canceling the direct to client…
They are canceling the direct to client support service and will not acknowledge and return any unused sessions. Such a scam! They should be refunding any unused portion because the company is no longer offering such service. Very shady business!
31 de marzo de 2023
Opinión espontánea
Respuesta de Parallel Learning
Hello,
Thank you so much for leaving a review, and we sincerely apologize for any confusion caused. After August 1, 2023, we will no longer offer Direct-to-Family Support Services as we focus on our school partnerships.
If you’re a Direct-to-Family Client and have canceled services before that date, we will refund any unused sessions from your current billing period. Please email care@parallellearning.com if you feel we missed anything, so we can help resolve this as soon as possible.
Thank you!
Loved parallel skiing
Loved parallel skiing! I think it’s one of the best ski courses around Munich for English speakers. I would for sure recommend it further!
6 de enero de 2023
Opinión espontánea
Excellence
The professionals handling our testing and analysis are professional, personable and compassionate.
10 de diciembre de 2022
Respuesta de Parallel Learning
Thank you so much for the kinds words! We take pride in what we do here at Parallel and we are glad you had a great experience! Looking forward to growing together.
I have requested for reading / writing…
I have requested for reading / writing but session was set for math.
12 de diciembre de 2022
Respuesta de Parallel Learning
Hi Katie! Our team will contact you to get your kiddo in the correct session. If anything else comes up, do not hesitate to reach out via phone at (914) 377-5655 or email at care@parallellearning.com. Please let us know if there is anything else we can do to help!
Success!
My teen's tutor has completely turned math around for him. He went from feeling like a total failure to being a confident student with much better grades. His tutor is relatable, relaxed, and can explain concepts to him in ways that make sense and give my teen a deeper fundamental understanding. The customer service is responsive and helpful.
19 de octubre de 2022
Respuesta de Parallel Learning
We are so happy that your child has had a great experience with us! Thank you for sharing!
You are all amazing
You are all amazing. It was a great experience and I hope it won't be too long before we see you again soon. I was so impressed by all the providers and my son loved working with his coach who was fantastic.
1 de mayo de 2022
Respuesta de Parallel Learning
Thank you so much - we love to hear this! We are glad you had a positive experience with us and look forward to continuing to work with you and your child!
Colleen McCabe is a great teacher!
Colleen M. Is a wonderful teacher and very encouraging for my daughter. She looks forward to every session with Colleen. Thank you!
16 de noviembre de 2022
Respuesta de Parallel Learning
We are delighted to hear that your child is having a great experience working with Parallel and look forward to continuing to provide the best care!
I never had sessions with them but they…
I never had sessions with them but they did a great job dealing with me through emails and the phone. The only thing I would SAY IS BEFORE THEY SCHEDULE PEOPLE THEY SHOULD REALLY GO THROUGH THE PROPER DOCUMENTATION OF THE PERSON AND SAY YES OR NO BEFORE BOOKING SESSIONS WITH SOMEONE. The corresponse with them was super professional and they went above and beyond with trying to help. But their fit was not right for me. I never met with them because my email was always lockout and for a month I was in real bad shape!
30 de septiembre de 2022
Great overall value !
It was solid psych ed. evaluations work for both of my daughters. The staff was professional. The expectations were clear. The evaluation, follow up and thorough explanation was valuable. We have done this before several years back and doing it this time via Zoom is more efficient and still effective. The cost savings is appreciated as we have big college bills ahead of us. Thank you for the great work!
15 de abril de 2022
Respuesta de Parallel Learning
Thank you for the opportunity to support you and your family and we are glad you had a great experience!
Learning disability
Parallel learning was very helpful helping me find out about my son learning disability. I appreciate it so much.
1 de marzo de 2022
Respuesta de Parallel Learning
We are so happy to hear your experience was so positive! Our goal is always to help families gain the information and tools necessary to support their learners. Please let us know if there is anything else we can do to help!
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