Such a great experience from the start to the end! I placed an order on Monday morning at 8am, I then received a email by 11am saying the items were dispatched! Just wow! Items were delivered on Wedne... Ver más
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Consulta las opiniones de los clientes
I had a reverse opening umbrella's for a long time and when it finally died I went looking. There were so many fake websites out there, but Trust Pilot helped me filter down to Umbrellas & Parasols. A... Ver más
La empresa ha respondido
We ordered an umbrella as a birthday present. I noticed an issue with the address on our order. I notified the company via the online chat and the problem was sorted out very quickly. We received the... Ver más
Wonderful service. I purchased 1 online & needed to purchase a second. I emailed customer service immediately & asked if I could add another to first order therefore one delivery cost. They rang ba... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para la reforma del hogar
- también en la categoría
- Tienda de mobiliario para jardín
- Tienda de muebles de exterior
Escrito por la empresa
At Umbrellas & Parasols, we’re Australia’s largest online umbrella and parasol retailer.
Información de contacto
91 Stanley Rd, 2565, Ingleburn, Australia
- 1800 155 233
- salessupport@shadeaustralia.com.au
- parasolumbrellas.com.au
4,8
Excelente
514 opiniones
Invita a los clientes a opinar
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No ha contestado las opiniones negativas
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Shelia Umbrellas rated as UPF 25 are not labelled accordingly
I purchased three Shelta umbrells. One was rated as 50 UPF and the others 25 UPF. The UPF 50 umbrella had a tag verifying the UPF rating, the others did not. I consider this false advertising particularly for UPF rated products. I was able to return the latter umbrellas and await my refund. Laura was very helpful at Umbrellas and Parasols - even though she stated the umbrellas were UPF rated I decided to return them as there was no guarantee or tag showing UPF rating. I have gone ahead and purchased two more umbrellas rated UPF 50 in the hope they are tagged appropriately. Laura kindly provided reply paid postage for the return although I will not be refunded the original postage which I find disappointing particularly as I have paid postage with the second order. As a health professional I implore customers to ensure they have evidence of a product’s UPF rating. Australia has the higher rate of malignant melanoma internationally and it is a leading cause of death. Take care.
Leanne
28 de enero de 2025
Respuesta de Umbrellas & Parasols
Hi, thank you for your five star review!
We're very glad to hear that you received your Shelta Check Double Cover umbrella quickly and that you're happy with the size!
I'm sure it will do a great job for you for many years to come!
Kind regards,
Alana
Great product and quick delivery.
Great product and quick delivery.
Will definitely repurchase.
20 de enero de 2025
Respuesta de Umbrellas & Parasols
Hi Marissa,
Thank you for your five star review!
We're so glad that you had a great experience purchasing your Shelta Compact Black Top / Silver Underside UPF50+ umbrella from us! I'm sure it will do a wonderful job for you, and we look forward to seeing you again!
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Thank you for your five star review!
We're so glad to hear that you're happy with your beautiful Shelta Capricorn White Frangipani Umbrella!
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Hi Raymond,
Thank you for your review!
We're glad to hear that you're happy with the quality of your Doppler Fiber Havanna Umbrella and that you also appreciated the level of service you received!
Kind regards,
Alana
Keeping me up to date constantly re the…
Keeping me up to date constantly re the progress of my order
17 de enero de 2025
Respuesta de Umbrellas & Parasols
Hi Yanoula,
Thank you for your five star review!
It's great to hear that you appreciated the level of communication you received throughout your order!
I hope your Shelta 16 Rib Rainbow Trim Umbrella does a wonderful job for you for many years to come!
Kind regards,
Alana
love my new umbrella
the whole process was easy, the product was just what i ordered and it arrived earlier than estimated, very happy
14 de enero de 2025
Respuesta de Umbrellas & Parasols
Hi Arthur,
Thank you for your five star review!
We're thrilled to hear that you had a great experience with our store and that you found it easy to order from our site. We always do our best to ship as soon as we can so it's great to hear that your Shelta Mini Maxi Compact Umbrella reached you quickly!
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Thank you for your five star review!
We're very glad to hear that you are happy with your new umbrellas and that you received them in good time!
Kind regards,
Alana
Pestered me for a review multiple…
Pestered me for a review multiple times. Otherwise satisfactory
30 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Hi Daniel,
Thank you for your review - I'm sorry to hear you were not happy with the requests for reviews. They are automated and we're still figuring out the best way to reach out and ask our customers- I have unsubscribed you from our program.
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Hi Marita,
Thank you for giving us a five star review!
We're glad to hear that you received your Shelta Long Capricorn Umbrella in good time!
I hope it does a wonderful job for you for many years to come!
Kind regards,
Alana
Good service
Good service, shipment arrived in 6 days. Product is of good qualty
30 de noviembre de 2024
Respuesta de Umbrellas & Parasols
Hi Alan,
Thank you for taking the time to write us a five star review!
We're glad to hear that you're happy with the quality of your UPF50+ Kids Umbrella and that you were happy with the service you received.
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Hi Teresa,
Thanks for the five stars!
We're so glad that you appreciated our quick dispatch and shipping- we always do our best to ship as soon as we can!
Kind regards,
Alana
great experience
repeated customer, happy with all purchases, very quick delivery too!
8 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Thank you for your five star review!
We're so glad to hear that you've been happy with all of your orders from us! We really appreciate your support as a small business - and we always do our best to ship as soon as we can!
Kind regards,
Alana
Excellent customer service before I…
Excellent customer service before I made my purchase, quick delivery and excellent product.
13 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Hi Donna,
Thank you for writing us a five star review!
We're happy to hear that you appreciated our assistance and that you received your order quickly! We always do our best to ship as soon as we can.
I hope your Willow Tree Inverted Umbrella does a wonderful job for you for many years to come.
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Hi Alison,
Thank you for your five star review!
We're glad to hear that you're happy with your new umbrella and that you appreciated how quickly we shipped it!
I hope your Shelta Reverse Canopy Galaxy Umbrella does a wonderful job for you for many years to come!
Kind regards,
Alana
Happy customer
Great experience. Website was clear, ordering was easy, the umbrellas shipped quickly, and they were just what we expected. Would order from here again.
9 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Hi Myles,
Thank you for writing a five star review for us - we really appreciate it.
We're so glad to hear that you found it easy to order from our site and that they were just as you expected! We always ship as soon as we can - thank you for your recommendation!
Kind regards,
Alana
Great umbrellas easy to order quick…
Great umbrellas easy to order quick delivery.
9 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Hi Nancy,
Thank you for your five star review!
We're glad to hear that you found it easy to order your umbrellas and that you received them quickly!
Kind regards,
Alana
Great quality, vibrant designs.
The products are well made, and the colours and designs are vibrant. Communication was clear.
Repeated requests for feedback and reviews before gifts are given are not appreciated.
25 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Hi Rick,
We appreciate your review based on your experience with our store, and it's great to hear that you're happy with the quality and designs of the umbrellas!
Our apologies for any inconvenience caused by repeated requests for reviews - we've been using an automated service and it looks like we've still got some bumps to iron out!
Kind regards,
Alana
Respuesta de Umbrellas & Parasols
Hi Sabine,
Thank you for your five star review!
We're glad to hear that you're happy with the quality of your Willow Tree Rainbow Golf Umbrella, and that you received it quickly!
Kind regards,
Alana
Gorgeous and unique
I purchased three gorgeous and unique umbrellas; they were safely packed, and delivery was so fast. Customer support was also amazing despite my own user error! Thank you Umbrellas & Parasols!
2 de diciembre de 2024
Respuesta de Umbrellas & Parasols
Hi Jenni,
Thank you for your five star review based on your order with us!
We're thrilled to hear that you received your order so quickly, and that you were happy with how they arrived. We ship as soon as can and are always happy to help.
Kind regards,
Alana
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