Dear Giovanni
Thank you for your feedback regarding your recent care with our team at the John Bunyan Centre. I am sorry to hear that you experienced poor communication when booking your appointment. This does not reflect the standard of care we aim to provide, and we will be reviewing these concerns with our administrative team. I would like to clarify the clinical pathway for your plantar fasciitis treatment. Your initial referral from the online provider was for a face-to-face assessment and treatment, rather than a direct referral for Shockwave Therapy (SWT). As an NHS subcontractor, we must follow strict NHS guidelines. These guidelines require our physiotherapists to complete a full face-to-face assessment and ensure all conservative treatments, like specific exercises, are fully exhausted before advanced treatments can be approved. The physiotherapists plan was to review your progress after a month of these targeted exercises. Because your condition remained unchanged, the criteria have now been met, and we have referred you onward for Shockwave Therapy. We understand that waiting while in pain is incredibly difficult, and we appreciate your patience as we navigate these mandatory NHS pathways.
Kind regards
The team at Parks Therapy Centre