Part Two Opiniones 174

Flot og lækkert tøj. Hurtig levering.

Bestilte en kjole den 15.5.25 - rykkede for leveringsdato 19.5.25, da kjolen skal bruges den 24.5. Fik svar den 21.5.25, at grundet en lagerflytning var der længere leveringstid og de anbefalede en plan B. Forsøgte ved dette svar at annullere odren, ingen svar ej heller ved henvendelse til deres kundeservicemail. I går fik jeg en mail om, at varen var forsinket. Nej, det fremgik ikke nogen steder ved bestilling, at der var forlænget leveringstid. Den ene stjerne giver jeg for utrolig langsom håndtering af henvendelser. Virker på mig, som om kjolen skal sendes til mig med håbet om, at jeg beholder den.... Jeg har ikke brug for den efter i morgen, næsten 10 dage efter afgivelse af ordren og får udgiften til returporto - tænker jeg.

Hi, it was a very good experience shopping at Part Two, fast delivery and nice products. I can for sure recommend it.

Flot og overskuelig hjemmeside med rigtig fine varer!

Flot hjemmeside og super hurtig levering.
Produktet levede virkelig op til min forventning. Super god kvalitet og komfort.
Jeg vil klart anbefale Part Two til andre ❤

Do not buy online from this company for delivery to the uk! I received notification my goods were on their way (having already swallowed a hefty delivery fee) only to receive a totally unexpected notification from DHL that there would be an additional £100+ import duty to pay! Part Two then advised me I could ask DHL to return the goods, which I did. Part Two have refunded me, though I have lost out both on the exchange rate and the extortionate delivery fee of course. However, I have now received an invoice from DHL for the £100 important duty anyway. Part Two didn’t tell me I’d still have to pay the import duty if the goods were sent back. I’m hoping this is an error, but not sure. Part Two customer service have not been helpful at all. Never experienced anything like this buying online before, but Part Two behaved as though this was totally normal “because of Brexit”… Avoid!!

Har i det store og hele kun god erfaring med Part Two, lige bortset fra, at de ikke svarer på mails. Jeg har et par gange sendt mail mhp. forespørgsel på bestemte varer, og har aldrig fået svar - så gider de åbenbart ikke sælge noget - det er dårlig service!

Leider auch keine gute Erfahrung gemacht. Bestellung aufgegeben und der Betrag wurde auch abgebucht. Aber dann erst auf Nachfrage die Info erhalten, dass aufgrund IT Problemen in der Logistik die Ware nicht versendet werden kann. Sehr seltsam...

Horrible return policy. Making it as difficult as possible for the consumer, having to print and glue a return lable etc.

Pænt tøj og hurtig levering.

Der har aldrig været problemer med at handle der eller sende retur.

Mottok ødelagt kjole, ble lovt gratis retur men fikk ikke pengene igjen. Etter flere mailer fikk jeg endelig svar om at de hadde returnert pengene, men det er 10 dager siden og nå svarer de ikke på mail igjen. Veldig synd da de har mye fint, kommer definitivt ikke til å handle hos dem igjen!

I bought a pair of trousers in a shop in Ireland. With a couple of wears the seams fades white and began to rip. The has not been washed. I emailed customer services and was emailed back very curtly by Wendy to be told to bring them back to the store. I don’t live near it. Part two have an online store I I expected that they would send a replacement (I sent pictures in my email). Very poor quality and even worse Customer support from a well known brand.

Jesus - after reading your reply I can only ask that someone from your company that has a brain - (and can understand company quality procedures and what a customer should expect from a product they bought) - Read your response and ask yourself what muppet wrote that as a response!!! All they did is repeat what I said and said to return it to the shop I don’t live near at all. IT IS NOT A SHOP ISSUE - YOU MADE THE POOR QUALITY PRODUCT !!!! Unless of course some elves in the shop deliberately undid some seams ??

Make better products and do better Quality controls and returns processes ffs !!!

Original review :
I bought a pair of trousers this month - nice linen blend. Fell apart after a couple of wears - not washed - seams faded and ripped. Contacted Part two customer service (with pictures) and they (Wendy) said I need to bring back to retail shop - which I don’t live near at all. Part two are the brand and they should take responsibility for the quality of their product. All I wanted was a replacement as they have online shipping. Terrible quality of product and customers service.

Jeg bestilte en frakke den 12/3-2024 som jeg først modtog den 20/3. Den var imidlertid for stor og jeg sendte den straks tilbage samme dag. Jeg kan se at de modtog den på deres danske adresse den 22/3 og forventede at få pengene retur i løbet af 5 hverdage. Det viser sig så at deres lager ligger i Polen (det fremgår inden steder) og jeg får ikke pengene før varen er nået frem til dette lager. Meget vildledende returpolitik. Jeg kommer ikke til at handle der igen.

Tvättade enligt tvättråd tyvärr.Tröjan innehöll ull men skull ändå tvättas på vanligt 30 program. Inte ullprogam eller "snällt" program. Tyckte det var konstigt men gjorde om det stod och tröjan krympte från xxl till s-m. Parttwo vägrar reklamation, de skyller på mig. Kommer inte våga handla deras förhållandevis dyra kläder igen

Virkelig dårlig retur system, næsten 1 måned uden at pengene er kommet retur...

De erbjuder 10% rabatt när man anmäler sig för nyhetsbrevet. Nar man registrerar sig får jag tyvärr inget mejl om rabatten, så det blir inget köp

Lækre varer til gode priser. Jakken passede desværre ikke og måtte derfor sendes retur. Jeg fik allerede pengene retur to dage efter at jakken var sendt retur.

The delivery is quite quick, price is a bit above the quality, but with promotions it’s ok. Return policy is totally nonsense. I had to pay 17€ to send the package in some warehouse in Poland (still wondering why Poland? it’s quite expensive to send items there from Belgium for example). After 4 weeks the package had arrived in their warehouse - still no news, now return. Don’t recommend to buy anything directly from Part Two. If you like the brand buy on Amazon, Zalando and so on, where it’s easy to return.

Служба поддержки работает отвратительно!
Я сделала заказ на их сайте, получила скидку в 10% на первую покупку; при оформлении заказа их система не работала и скидка не принимались. Я оформила заказ по полной и попросила вернуть мне разницу, с учётом этой скидки. Что могло бы быть проще, чтобы все проверить и вернуть? Нет! Они потратили больше времени на переписку, чем на хороший сервис. Поэтому я не рекомендую эту компанию!