The billing was incorrect
The billing was incorrect. I was told it would be corrected and then it wasn't and I had to ask again.
2 de mayo de 2026
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Información sobre la empresa
Escrito por la empresa
Patient Billing is a leading UK medical billing and payment collection service dedicated to helping private healthcare professionals streamline their revenue cycle and improve cash flow. We provide a fast, secure and personal end‑to‑end billing solution for consultants, clinics, hospitals and private healthcare groups, reducing administrative burden so you can focus on patient care. Our expert team has over 50 years’ combined experience in medical invoicing, insurer liaison, clinical coding and payment collection, ensuring invoices are maximised and accepted first time. We issue electronic invoices to self‑pay patients, insurers and embassies with strict credit controls and ethical debt collection practices. With secure 24/7 access to live accounts, analytics and custom reporting through our online portal and phone app, clients benefit from real‑time transparency and improved financial performance. We maintain industry‑low debt levels (typically below 0.5%) and offer dedicated support and fee schedule optimisation to maximise revenue. Patient Billing’s services are trusted by private healthcare providers across the UK and designed to enhance both practice efficiency and patient satisfaction. Discover how our tailored medical billing solutions can transform your financial processes today.
Información de contacto
Unit 9, K D Tower, HP1 1FW, Hemel Hempstead, Reino Unido
- 02071186222
- info@patientbilling.co.uk
- patientbilling.co.uk
3,9
Muy bueno
17 opiniones
No ha contestado las opiniones negativas
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Very straight forward instructions and…
Very straight forward instructions and easy to follow
1 de mayo de 2026
Very poor at communicating and often…
Very poor at communicating and often gets incorrect charges
27 de abril de 2026
Simple and straightforward.
30 de abril de 2026
Easy to complete
29 de abril de 2026
incorrect invoice
29 de abril de 2026
Respuesta de Patient Billing Ltd
Thanks for your feedback, really appreciated.
Glad to hear you were happy with the service. We really value the recommendation.
Great customer service
Ajay was clear and concise about possible reason for why I was unable to make payment online, but he quickly assured me that I could make payment whilst on the call with him. Process was quick and efficient and Ajay explained everything clearly.
28 de abril de 2026
Opinión espontánea
Respuesta de Patient Billing Ltd
Thanks for your feedback, really appreciated.
Good to hear Ajay was able to quickly sort the issue and help you make the payment over the call. We always aim to keep things simple, clear, and efficient.
Thanks again for taking the time to leave a review.
Secure points of contact and efficient…
Secure points of contact and efficient service.
28 de abril de 2026
Respuesta de Patient Billing Ltd
Thanks for your feedback, really appreciated.
Glad to hear you found the service secure, efficient, and easy to deal with. That’s exactly what we aim for at Patient Billing.
Thanks again for taking the time to leave a review.
The service is just about satisfactory
The service is just about satisfactory. The invoicing and payments are not transparent and therefore difficult to identify that full payments have been received.
More frequent and regular updates are necessary to remain satisfied with completeness of the invoicing.
28 de abril de 2026
Respuesta de Patient Billing Ltd
Thank you for taking the time to leave a review. We're sorry to hear that your experience has only been satisfactory, we hold ourselves to a higher standard and appreciate you letting us know where we've fallen short.
Your feedback about invoicing transparency is particularly noted. We understand how important it is to have clear, easy-to-follow records of all payments, and we're sorry that hasn't been your experience. We'd welcome the opportunity to walk you through your account in detail and address any outstanding queries directly.
We also take on board your comments about update frequency and will work to ensure communications are more regular going forward.
Please don't hesitate to reach out to us at feedback@patientbilling.co.uk so we can resolve this for you personally.
Respuesta de Patient Billing Ltd
Thanks for your feedback, really appreciated.
Great to hear you found the service responsive with clear communication. That’s exactly what we aim for at Patient Billing.
Thanks again for taking the time to leave a review.
Unimpressive service
Unimpressive service. Need to constantly chase them to provide statements of payments made to me despite promising to send these routinely. Very poor portal site compared with Medserv or MBC. No way to review progress of payments. Poor record for getting excess payments. High staff turnover and messages not passed on when someone leaves.
27 de abril de 2026
Sachin Grover was very patient and…
Sachin Grover was very patient and accommodating to my payment plan, quick and efficient service, thank you
16 de abril de 2026
Opinión espontánea
Respuesta de Patient Billing Ltd
Thanks for your feedback, glad to hear Sachin was able to help and make the payment plan straightforward for you.
We really appreciate it.
Two years working with Patient Billing
We began working with Patient Billing in January 2024 after realising that a significant amount of time and manpower was being used chasing aged debt and managing daily accounts.
Since then, their team has helped us recover a phenomenal number of outstanding payments and has alleviated the daily stress associated with payment management. In addition, they’ve supported us in renegotiating our rates with all the insurance providers.
The Patient Billing team is highly effective, responsive, and consistently available. Partnering with them has given us true peace of mind.
1 de abril de 2026
Opinión espontánea
Respuesta de Patient Billing Ltd
Thanks for your feedback, really appreciated.
Since we started working together in January 2024, it’s been great to help take the pressure off chasing aged debt and managing day-to-day accounts. I’m really pleased we’ve been able to recover outstanding payments and make the process more manageable for your team.
Supporting with insurer rate discussions and improving cash flow is a big part of what we do, so it’s good to hear that’s made a difference too.
Really appreciate the kind words and trust in Patient Billing.
What a fantastic experience
What a fantastic experience! time saving and ease personified. Thank you, Patient Billing. Highly recommended.
26 de marzo de 2026
Opinión espontánea
Respuesta de Patient Billing Ltd
Really appreciate the feedback, glad to hear it’s been time-saving and straightforward for you.
Thanks for trusting Patient Billing and for the recommendation.
I’ve been working with Rob Walker on Public Healthcare Billing
I’ve been working with Rob Walker on patient billing optimization since early 2024, and the experience has been outstanding. Rob is a true expert in his field; knowledgeable, efficient, and deeply committed to accuracy and transparency in every part of the billing process.
Together, we’ve improved billing turnaround times, reduced errors, and made the overall experience smoother and more understandable. Rob’s proactive approach and attention to detail have helped streamline workflows and ensure that every invoice and claim is handled correctly the first time.
If you’re looking for someone who genuinely understands healthcare billing and knows how to deliver real results with a person touch, I couldn’t recommend Rob and Patient Billing highly enough.
22 de octubre de 2025
Opinión espontánea
Respuesta de Patient Billing Ltd
Thanks for your feedback, really appreciated.
It’s been great working with you since early 2024. I’m really pleased we’ve been able to improve turnaround times, reduce errors, and make the billing process smoother and more reliable for you.
I always aim to keep things accurate, clear, and straightforward, so it’s good to hear that’s coming through in the work we’ve done together.
Thanks again for the recommendation , looking forward to continuing to support you.
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