First issue it was not the cat version if they actually do specific units for both. Next was activation seems the SiM its claimed is not required is required. Once activated it believes its in... Ver más
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Consulta las opiniones de los clientes
Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone... Ver más
The GPS system is the perfect size for cats - our english shorthair is not bothered by the collar at all. It is easy to recharge (with two batteries you can swap between one empty and one charged) and... Ver más
Glitzy website does not a good service make. Having been searching for various cat trackers we stumbled across Pawtrack and their glitzy websitrle and false claims. A month later we still await... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
5 Years ago Monty, our half Burmese half Tonkinese cat went missing for 10 days. It was the longest 10 days of our lives. Ever since then I have made it my mission to develop a GPS cat tracking system which will safely track your cat, allowing you to s...
Información de contacto
TQ6 0DY, Kingswear, Reino Unido
- pawtrack.com
1,8
Malo
1 mil opiniones
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I have come to the realisation that…
I have come to the realisation that this company is most likely a SCAM!! Zero stars. Took 4 days just for it to set up after multiple tries. Tracks sporadically and very unreliably. I have messaged the company multiple times with photographic evidence to show that the collar is not working satisfactorily. My (more than 10) requests for return / refund information have been ignored completely. Because I am not in the UK, escalating to a UK ombudsman/ fair trade organisation is complex (but I will continue to try). Do not purchase if you are in Australia.
19 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Hi George,
I am so sorry about this. I have contacted a member of our team and they have replied to this email for you now. Please go to that email thread to find out the next steps on getting this refund to you.
Regards,
Team PawTrack
Tracking Collar
Bought the collar. Setting was easy, The app recognises the collar. Feel at ease now when my pet goes out.
Massive thanks.
15 de julio de 2022
Respuesta de Pawtrack Cat GPS
Dear Ziggy,
Thank you so much for your kind words and really hope that the collar can bring your cat safety. If you do have any questions or queries please do not hesitate to email in.
If you ever know someone to recommend our product to, please email at help@pawtrack.com and we can offer you both a month's free subscription. Thank you and have a lovely day!
Regards,
Pawtrack
Love it!!!!
I love this. I was honestly shocked by how well it worked, it’s even suitable for daily wear.
After a little getting used to my cat barely notices it’s on him!
Love all of its features and planning to get one for my new kitten 🐱
14 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Janet,
I am so glad to hear this. I know how hard it can be to get cats to wear collars so I am happy that our's is lightweight and small enough for your kitten to enjoy!
If you ever get another cat friend for your kitten or know someone who is looking for a collar, please drop us a line at help@pawtrack.com and we are happy to give you and your recommended friend a month's free subscription!
Regards,
Pawtrack
Great product
Great product, gives me peace of mind to know where Dusty is at any time, exactly what I was looking for
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Leon,
Wonderful to hear, please let us know if you have any issues or questions and we are happy to help with this!
We are also happy to offer you and a friend or family member a month's free subscription! All you need to do is drop us a line at help@pawtrack.com with both of your emails and we can sort this out for you from there! We really do appreciate your time in giving us a review and if you ever need help in the future let us know.
Regards,
Pawtrack
Quality Product
Very pleased with the collar. The location aspect is very accurate and works well alongside the app.
The service was also professional and efficient.
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Ross,
I am so happy to hear that this works well for you and your cat! If you ever have any feedback that you would like to give please get in touch and we are happy to help!
If you know anyone who would like to purchase a collar from us then please let us know at help@pawtrack.com and we are happy to offer you both a month's free subscription!
Regards,
Pawtrack
Respuesta de Pawtrack Cat GPS
Dear Jane,
Glad to hear that your cat is kept safe and well! If you know someone who would like to buy one of our collars as well, we are happy to give you both a month's free subscription! Just email in at help@pawtrack.com and we can sort this out for you!
Regards,
Pawtrack
Absolutely love this
Absolutely love this! So simple to use and now I can keep track of my furry feline and see exactly where she is going! Easy to find her now when I need to.
Great customer service too!
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Roxane,
Happy to hear this, it is wonderful to hear that she is kept safe now with our collar!
If you are ever able to recommend us to a friend, let us know at help@pawtrack.com and we can offer you both a month's free subscription!
Regards,
Pawtrack
Respuesta de Pawtrack Cat GPS
Dear Mark,
I am sorry to hear that the collar is too small for your cat. Please email in at help@pawtrack.com and we can send you an extension piece asap! We know it is quite hard to measure a cat's neck accurately, so we do offer these extensions in these cases!
We are also happy to help with your tracking problems, so please do mention these as well and we can make sure that you have wifi set up correctly!
If we can get this to work well for you and you can recommend us to someone you know, please let us know and we are happy to offer you both a month's free subscription on this.
Regards,
Pawtrack
Love this product
Love this product, it’s fabulous to see where Misty goes roaming and also to keep tracks on her if she stays out for the night! I would highly recommend
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Sue
So happy to hear that Misty is safe when she goes on her adventures at night. We do work hard on keeping cats safe everywhere in the world so hearing stories like these always makes us happy!
We are currently offering you and a friend or family member a month's free subscription if this would be something you are interested in? All you need to do is drop us a line at help@pawtrack.com with both of your emails and we can sort this out for you from there! We really do appreciate your time in giving us a review and if you ever need help in the future let us know.
Regards,
Pawtrack
Love, love, love
Love, love, love this cat tracker I now know where Silver is at all times, the delivery was fast, customer service is excellent I recommend totally and I don’t usually leave reviews unless I’m really happy, thank you so much.
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Andrea
I love that you love it! If you do have any questions or queries surrounding the collar do not hesitate to email in!
We can also offer you and someone you know a month's free subscription with a new purchase, so please email in at help@pawtrack.com if this is something you are interested in!
Regards,
Pawtrack
Brilliant service all round!
What a refreshing level of customer service we experienced with Pawtrack, as well as a brilliant product. I would highly recommend this company.
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Stuart
Thank you for your kind words, we do work really hard on getting back to everyone as soon as we can and we appreciate your patience throughout!
If you ever know someone personally to recommend our company to, please take a months free subscription for you both and just email in at help@pawtrack.com!
Regards,
Pawtrack
Our cat Disco gets on ok with the…
Our cat Disco gets on ok with the collar. Not too intrusive around her neck and the kids love the app to see where she has ventured each day. It’s become quite a thing.
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Steven,
I am glad your kids can get involved more in Disco's life now and you and your family are enjoying our app! We are still improving the design of the collar and take people's reviews into account when doing this. If you have any ideas on how Disco could enjoy the collar more, please email in at help@pawtrack.com.
We are offering you and a friend or family member a month's free subscription! All you need to do is drop us a line at help@pawtrack.com with both of your emails and we can sort this out for you from there! We really do appreciate your time in giving us a review and if you ever need help in the future let us know.
Regards,
Pawtrack
Exactly what I needed and service was…
Exactly what I needed and service was great. Would highly recommend!!
Very happy with the Pawtrack collar for my cat. Hilarious to see where he's hanging out! Enjoy the app, happy to know Dave is safe!
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Ross,
I am so happy that you are enjoying our collar and our app! We are working on bringing even more improvements to our service so we hope you stick around for those!
If you ever decide to purchase another collar, or know someone who is, we are offering you both a month's free subscription! All you need to do is drop us a line at help@pawtrack.com with both of your emails and we can sort this out for you from there! We really do appreciate your time in giving us a review and if you ever need help in the future let us know.
Regards,
Pawtrack
Very helpful when setting it up and it…
Very helpful when setting it up and it works really well
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Customer,
Wonderful news that you found our help and set up video instructional for you! If you do ever need anything else please do drop us a line at help@pawtrack.com and we will be with you ASAP. If you know anyone else that would enjoy our product, let us know and we are happy to arrange a month's free subscription for you both as a thank you.
Regards,
Pawtrack
Product arrived earlier than it said
Product arrived earlier than it said, tracking the cat will be very helpful now.
13 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Customer,
I am happy to hear that it arrived safe and sound with you in record time! If you need any help with set up on the collar please feel free to email in to us at help@pawtrack.com. If you did want to refer a friend, we are also happy to offer you both a months free subscription with this!
Regards,
Pawtrack
We ve had the collar for nearly a year…
We ve had the collar for nearly a year now. Very happy with it. Does nt work well in the house but it’s still cool to track where she gets to. It’s piece of mind too.
13 de julio de 2022
Respuesta de Pawtrack Cat GPS
Dear Lizzie,
Thank you for being a customer for so long and using our product to keep your cat safe! As for it not working well in the house, please email in at help@pawtrack.com and we can look into getting wifi set up correctly for you to fix this issue. Your cat's safety is very important to us and we are more than glad to help with anything. We can also offer you a month's free subscription for you and a friend if you ever decide to refer us!
Regards,
Pawtrack
A great and very useful product.
A great and very useful product.
As someone with a very adventurous cat it’s nice to know that I have the peace of mind at any time to know where their misadventures have lead them to.
The collar is also very flexible and well made and have had no angry meows of protest from them whilst using it.
12 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Fred,
I am glad to hear you enjoy it and even gladder to hear that your cat does! We try to make this collar as lightweight as possible as it is important to us that cats are comfortable wearing them.
If you ever need another or know someone who does, email in at help@pawtrack.com and we can arrange a month's free subscription for you both!
Regards,
Pawtrack
Respuesta de Pawtrack Cat GPS
Dear J,
Glad to hear it! if you have any friends or family that would like to buy our product now or in the future, please let us know at help@pawtrack.com and we can offer you both one month's free subscription!
Regards,
Pawtrack
Excellent
Our cat went away for 7 days, which is why we got this. We had one of their earlier collars- this is a different model. This one looks different, but it does have a proper safety clasp which the last one did not have.
12 de julio de 2022
Respuesta de Pawtrack Cat GPS
Dear Kiera
I am glad to hear that you like our newer collar and that you have been a customer for such a long time. We have worked hard on getting this collar to its best design and are still making improvements every day! If you have any feedback on this model please let us know and we are happy to take note of this.
If you or someone you know would like another one of these collars, we are happy to offer you both a month's free subscription. Let us know at help@pawtrack.com and we can sort this out for you!
Regards,
Pawtrack
Great product
I recently purchased this for my cat as she frequently runs away for long periods. I had a couple of issues at first but the team were very helpful with their support and since then I’ve had no issues. Would highly recommend.
12 de julio de 2022
Opinión espontánea
Respuesta de Pawtrack Cat GPS
Dear Morgan,
I am glad we could be of help! If any problem does arise do not hesitate to contact us and we will get on this ASAP.
If you have any friends or family that would like to buy our product now or in the future, please let us know at help@pawtrack.com and we can offer you both one month's free subscription!
Regards,
Pawtrack
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