PAX Labs Opiniones 

My device developed a fault and they swiftly replaced it

I bought the Pax Plus and after setting it up, I realized that it was not getting hot enough to vaporize flower nor concentrate. I tried everything. I contacted the company and when I told them what light color came up at what point in the starter process, they told me that I had a faulty unit. I then sent them the serial number on the back of the unit as they requested and then they ghosted me. Over 100 emails in the span of two months and not one reply. You can’t call them because they don’t have a phone number and they don’t list where the company is located. What a scam. The good thing is, I contacted my credit card company and they gave me back my $180.

Update… buyer beware. Their 10 year warranty is worthless and they do not honor it. If you have the time to read through 75 pages of small type warranty information, buried in the very middle in one line they state we don’t warranty the battery. The battery is what drives this unit without the battery. It’s a very expensive paperweight.

Buyers beware.....Expensive devices that doesn't heat bud evenly and can't be used above 2nd setting as it burns your hands.
No UK customer support after weeks of going round in circles with the US, wasting money on their suggested fixes and bud to try device was told they couldn't help because there was no error code. Guess burnt fingers wasn't enough. Will never buy a PAX product again!!!

Update: was recontacted after review was posted with more advice exactly the opposite of original advice.
Yet again more money and time wasted for nothing. I stress again DO NOT BUY!!!

Their 10 year warranty is a scam, device had a fault 2 months after the 2 year EU warranty, replacement of rubber the mouth piece would've cost them probably less than a euro, but forced me to pay 25eu for it.

I read a lot of different review and wonder if i was one of the lucky one that received help from the right support.
My pax 3 stoped turning on after 2years, always cleaned my Pax from time to time, not sure why it happen. I alsoowned an other on

Pax 3 since 2020 and it still working great. After few emails exchange with the support, they ruled that it was under the 10years waranty and offer me a new one, though the color is not my fav, i believe that's fair, plus i can keep the non-working one (burgondi color) for display :). On top of it they took care of me on weekend and they are acually sending me a pax plus... Best support i ever had, hands down. No hassle.

My Pax 3 is one of the best purchases I've ever made. It significantly extends the value of each ounce of bud, making it last 30+ times longer compared to smoking. The device’s oven chamber has a maximum capacity of only 0.3g, yet you can easily get a solid 3-4 decent sessions from that little bit. Compare that to your standard 1g joint where you spend all the weed at once, and then it's gone forever.

After experiencing the Pax 3, I would never go back to smoking, especially since it's so much easier on the lungs. Another great feature of the Pax 3 is that even on higher temperature settings (I highly recommend getting the companion app to optimize the device), it doesn’t actually burn the herb. Instead, it only heats it, preserving some cannabinoids even when there's nothing left to vape. This means you can repurpose your already 'spent' bud to make edibles, without needing to decarb it first, since the Pax 3 takes care of that step during vaping.

All in all I definitely recommend getting one. Saves a ton of money in the long run and it's much better for you health-wise, too.

Pax 3 devices stopped vaping properly in under 3 years. Reached out to customer service who made me provide tons of photos as well as do multiple steps to troubleshoot and fix but none of them worked. Now they say,
“Warranty cannot be exercised without a valid fault or failure which we haven't been able to identify. Please refer to our previous tips on how to improve each session with your PAX device.”
GTFOH TERRIBLE!

Bought the pax mini.
You’re better off having a pipe or using the mighty.
It takes to long to provide you with the intensity of smoke you need.
The stone is to gradual.Ive been using it for 3 weeks.Waste of money.

I've purchased the pax 2, the pax 3 and the pax mini. Every PAX product seems to stop working/charging within a year of purchase. Customer service is a nightmare to deal with. There is no phone number, you have to email. Pax mini produces little to no vapor. I complain to customer service immediately, sent multiple emails including a detailed video and they refused to accept the return.
Wouldn't even let me use the money I spent on the pax mini for store credit. Horrible customer service and poor quality vape. Not worth the money.

PAX Canada has messed up every order I made with them. They never include the apartment number on the label and I have had to fix the issue myself by contacting UPS (spending what has added up to hours spent on hold).

I have had to do this for all PAX orders over several years, even though I reliably tell them of the problems.

They have never corrected delivery issues (I always have to) and have never identified the source of the problem, in spite of repeated complaints.

Most of the time they blame UPS, and then they refuse to contact UPS to fix the errors. UPS can take instructions from shippers, and it should be the shippers' responsibility to correct errors they made, but PAX forces customers to fix their incompetence.

They were also responding to the wrong email address for the past few years and only fixed that last week, again after repeated complaints. As tends to be their modus operandi, they repeatedly denied that the problem was on their end.

With this order - which was a shipment that was returned after being misaddressed - I took steps to make sure they didn't screw up my order by telling them (before shipping, via customer service channels after the initial order was misaddressed) my correct address, buzzer number and to get in touch with their warehouse to fix the persistent issue.

They still failed. I wasn't expecting that as PAX emailed me to say my shipment was delayed because they were fixing the issue.

They didn't fix it! I doubt their ability to fix basic issues, and I don't take their assurances seriously at all!

I don't plan on ever buying anything from the PAX Canada website again. I should have stopped long ago. They have wasted hours of my life with poor customer service and a completely incompetent fulfilment operation.

I'm only keeping my account open because I have products under warranty. Shame customer service and fulfilment are horrible, because they make decent products.

Ordered a pax plus got it yesterday opened it missing a raised mouthpiece

Ordered a Pax 3 in April 2022. The product is nice. Heats up quickly, although it gets really hot after being used for about 5 minutes. The battery now only lasts approximately 30 minutes before it dies. I'm a pretty casual user. I use it on average 3 times a week. Tried having it replaced through the advertised 10 year warranty but was told normal battery degradation is not covered. I would agree except we're talking about 1/3 of the battery life the device has when it was new. That's not normal degradation in my books. Nice device but the warranty is a joke.

After 14 months my PAX Mini started having issues - not heating up enough to produce vapor (can’t taste the flower on that first puff) and sometimes it heats up SO MUCH to the touch that I put it in the fridge for a few min to cool. It also randomly started flashing a blue light and shutting off after a few puffs. I reached out to CS and they asked me to send a photo/video of the blue light. I explained that it does not happen regularly or long enough for me to take a video. The light flashes very briefly, it’s gone before the phone app can be activated. They keep insisting that without photo/video they cannot help me and cited their warranty:
“ PAX Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service”
I pointed out that this says MAY REQUEST not WILL REQUIRE or MUST PROVIDE, and that as the policy is currently worded nothing prevents them from helping me troubleshoot or approve warranty service, but they still refuse. This is blatant BS, they are making a photo/video contingent upon servicing the device and that’s not justified anywhere in their policy.

I ordered a custom pax plus. They took the money from my account even though I got a pop up saying it’s declined because its suspicious transaction. That was over a week ago. My bank is giving me a hard time because PAX hasn’t issued a refund. No contact info on website to even call and complain. Time to lawyer up seeing how they think it’s ok to rob people of their hard earned money
DO NOT ORDER FROM THEM!

I was ready to buy the pax mini but they wanted to have a photo of my ID to prove my age, I am 57 years old !!!!! How does a private company dare to ask in false confidentiality the photo of a governmental ID making you believe that they are perfectly secure !!!! Do not buy to this company or you are encouraging them to control you more and more. Buy a volcano (7stars quality) i have mine since 12 years never broke. Storz and bickel best world leader company in cannabis vaporizers doesn’t ask your id to buy their products.

The device worked for about a year.
Then one day, took it out of my clean, dry temperature controlled, locked storage box for use. Turned it on set my desired temp level 2. The device started to heat up but then began flashing two blue LEDs and shut off. It reached temp.

Naturally I submitted a warranty claim. Only to have PAX customer support give me the run around.

Even after several emails back and forth over several days and submitting my receipt, photos of the device, photos of the serial number and a video of the faulty device, PAX just kept asking for the same information.

It clear to me that PAX does not have any intention of helping their customers.

Very disappointing to the least.

If you are looking for dry herb vaporizer look elsewhere, chances are if you do purchase a PAX you will also find yourself with a $200 paper weight.

I bought the PAX Plus going on the descriptions that make it look so easy to use but it's not.

The switch is temperamental and the device is too hot to hold on setting 4, which is the only setting you get any vapour or flavour from but it's too harsh on this setting and makes me cough. The other three settings provided nothing, like sucking on air, trying both mouthpieces and oven lids and packing it tightly with the maximum 0.5gm as instructed. That same amount is three sessions worth with an an Arizer Airmax of nice tasty flavour and thick clouds just on settings 180°c.

It's very messy to fill and the oven screen falls out each time it's emptied.

The charger lead is 21" long with a magnetic strip that falls off the device if not on a flat steady surface, not easy for travel. Plus there's no indication of how much power is left and you don't get long from the battery charger... I've tried this 5 times, less than 5 minutes each time and it needs recharging.

The customer service is the worst I've ever had the unfortunate experience of dealing with; Despite me explaining that because of their overstated and overrated advertisements of this product I'm now left with a device I can't use; they tell me they'll do nothing cos the product isn't faulty, yet it's not been checked.

Wish I'd just bought a second Air max because it is far better overall.

Pax 3 quit working in less than a year . Customer service is non existent

DO NOT BUY FROM PAX !!!!

Filled out four support tickets so far for a PAX Plus purchased 7/22/23 that just died Feb. 2024. Haven’t heard zip on their “10 year warranty.”

The PAX stopped pulling well after 6 months of use. I tried cleaning it dozens of times, even stopped using it for a many months.

Started using it again and it doesn't pull and now doesn't charge. Took days and days of customer service responding every 48 hours. They send a replacement, it's delayed. They don't have my version in stock, and they won't provide the color of the previous one even though they have it. Fine, whatever.

I receive it and it's missing the raised mouthpiece. I exclusively use that as it's difficult for me to turn it on and off with the flat mouth piece (arthritis in hands). They say the raised mouthpiece isn't covered by warranty. So the charger, cleaning supplies, screen, multiple lids, device are all covered, but not the raised mouthpiece?

Never buying Pax again and will discourage others from using it.