PAX Labs Opiniones 

I ordered a Pax Plus and it came faulty without the advertised haptic feedback working. I emailed support and they helped me redeem my warranty and wanted me to send only the vaporizer "oven" back without any accessories. The problem is they sent me back a different color than what I originally ordered so it doesn't match any of my accessories that came with the original. They claimed it was a "supply issue" which is BS considering I could just order a new one at any time I like with the color I actually want. The support team is useless, extremely by the books, and won't work with you at all to satisfy you.

Via Vaposhop besteld, hun klantenservice en van derde is belabberd. Maar zodra ik contact opnam met PaxLabs support UK (Ik kom uit NL) werd het binnen dagen opgelost. De aan en uit knop van mijn Pax3 werkte niet meer na een jaar, had een filmpje van het defect gemaakt en gemaild met de details en serienummer. Krijg nu gewoon gratis een nieuwe opgestuurd! Oude hoefde niet eens retour!

Producten zijn ook top! Accessories wel duur. Maar ja, quality costs..

I purchased the Pax Era Pro...it stopped working after 5 months...I tried 5 different pods (I also verified this pods worked in another Pax Device), I adjusted settings, I uninstalled the app and unpaired the device. It would produce vapor 1x and then stop. It also would cycle between blue and purple lights. I reached out to customer support and after weeks of troubleshooting they were of no help and would not honor their warranty. They determined I was sucking too hard from a video I sent, despite me having been through surgery and barely sucking due to my wounds. I would not buy this product or any products from Pax based on the fact they do not honor their warranties and their customer service's responses are merely talking points that don't offer any real concern or help, just a mere "reach out when you want to try again"

The pax 3 is a well engineered piece with some downsides

1 you have to have location on all the time on your phone when you use the app
2 you can't take it into direct sunlight, so no vaping outside in the day
3 you can't open the oven when its hot
4 you can't charge it when its hot

Great warranty though

My fiancée has so many different vaporizers in the house, all top of the line, many cost 1k and I'd say she loves her PAX vaporizers the best, I just counted and she has 8 of the same model in constant rotation. I had to write a review due to how amazing the warranty is with this company, every time the battery goes or a PAX dies they send her a new one. They definitely have a customer for life with her. I would highly recommend this company.

Device arrived broken, took ages for Pax to respond, tried everything to get out of refund, eventually the seller refunded me after me suggesting I review them online, Pax kept refusing any refund or replacement, they commonly break, do your research!

Had a pax 1 years ago and remember it being a solid device. Tried buying a new one twice in the last year and both times it’s just never been delivered (month waiting each time). If you want one of their devices DO NOT ORDER DIRECT FROM THEM.

Shockingly disappointing device. Bought PAX plus 2 Months ago & still can’t get it to produce much vapor. I can’t get high! I “sip, not rip” follow all the suggestions, reached out multiple times (customer service is not bad, just lags a little sometimes) they’ve given advice but the thing hardly gives any hits- it’s super frustrating!! After seeing many horrible reviews, I am sad I trusted “best vape out there” when in reality I can’t get even a buzz & just keep sipping till I’m dizzy. The issue is it burns through much more weed!! It only hits the first time used after a fresh bowl is packed. Never again the second time. Once u turn it off, that’s it. U need to repack. So basically, u r repacking and cleaning it every single time u want to smoke. That is insane. It’s way more work than a pipe or bubbler or bong and u don’t even get very buzzed… it does feel good when u get a little hit, the hit is actually pretty decent feeling- just not enough. Def not what I was looking for… instead of getting rid of all my other smoking devices & just using PAX, I am back to disposable vapes, gummies, bongs & bubblers bc at least they work & don't waste weed. Ugh.

What a great company! Support were outstanding and went above and beyond, albeit after a slow start to communication, which included me forgetting about it for week, and were warm and friendly in their correspondence.
The Pax is an incredible little machine which when used correctly, which in my experience involved some patience. How much you fill, how tightly to pack based on each strain and your mood, what temperature for each strain also in my own experience varied to a certain extent. All of which is really easy to explore through trial an error (the fun way) with any extra help readily accessible online, if you’re reading this you obviously know where to find it.
Without a doubt the most impressive thing is that fact that Pax’s come with a ten year warranty! Not one single other electronic device in my home has that, why? And most of them don’t get half the use, on, off, charge, clean, all the time for ten years, come on now, what else do you want? A spaceship?
In summary: I love my Pax and found support to be warm, friendly and incredibly helpful.

I gave them 265 dollars and it’s been 4 weeks with nothing being shipped to me. Better yet they don’t have a phone number (I can imagine why when you are stealing) and they stopped responding to my emails or new tickets submitted. They blamed the “warehouse” for the issue with no other explanation. They won’t refund money but told me how to return the product for a refund…. Return a product they never sent if you can believe that.

Update: after 32 days and no explanation or product mailed they have decided that they will refund me. I said I did not want a refund the entire time but here we are. I guess I’ll have to buy from a 3rd party as they seem to be better at selling products than pax themselves. Embarrassing.

Like everyone else here. Seems that customer service is non existent. The main draw to my purchase of 2 pax 3's was the long warranty. Did all the steps and was told by an automated response that after 2 yrs of use I am charging it wrong. When they finally crap out they are going in the trash! Glad I got them on sale.
Will never buy again

I filed a warranty support request three times but never received a confirmation email. First time was Feb 25th 2023, then March 2nd and then today March 9th. Haven't heard a word.
I bought several Pax 3 series from their site, but this particular device was bought from "Planet of the Vapes" and one of the reps told me that "Pax® no longer lets them handle the warranty issues." That it has to be done in house.
When I've contacted them I've found they don't reply to emails, no one answers the phone and there's no way to leave a voicemail.
I would be hesitant as a business to endorse Pax® as a reliable company and I would be hesitant as a customer to purchase their merchandise.
I've got to agree with the battery statement.. they either go out, stop charging, or the device overheats. I've had all three issues over the last 4 years I've bought from them.
There's no recourse after spending hundreds and hundreds of dollars.
Time to move on.

Well I recieved a defective product, then they asked me a series of questions that I answered. Then they asked me to send in a video, so I did which supported my claim. And then I just never heard back from them... had to go to my local shop to get help.

Don’t get the Pax Mini! Single temp they chose is way too low. Such a waste. Don’t know til you try it, can’t return it after you try it. Perfect.

Pax plus and pax 3 are great but the charging/battery breaks after a couple years.

Best company ever.
REP+++++++

I have a couple vapolizers, pax 3 is my favourite. 2 days ago it had a charging issue. Reported the problem to PAX help centre. After 24 hours from first email i been informed A NEW pax 3 will be send to me. World class.

I really love this product overall and have only had quality experiences with customer service. I had a pax 3 stop charging, and reached out to customer service. They took my information and the serial number, and then sent me a new pax 3. I am surprised to hear that they weren’t able to help out some other customers and am sorry to learn they let some people down. To me, they are a great company with a great product, but definitely far from the best. The system itself will work no problem, but if you like to get the most out of your herb, you probably want to have the unit running at a high temperature. If you do this, the unit will literally become too hot to hold. So hot to the point you will be passing it from hand to hand like a hot potato. The company should be offering a sleeve to put around the body of the unit, like a foam koozie, because it is not worth using anywhere outside on the summer. It also requires a lot of cleaning. I also have used The Mighty from Storz and Bickel, and it doesn’t require near the same amounts of cleaning. So the Pax 3 is a solid product and is great for the winter months lol. It’s definitely a great choice for people buying their first flower vape. Also, don’t bother using any concentrate in it. The company advertises that the Pax 3 can vape concentrate, but I’ve tried it multiple times with multiple options, and it simply can’t get hot enough. You can put kief in there or hash, but any live resin or rosin or dabs or badder or anything like that really requires something much hotter. So great for flower, but awful for concentrates.

If there were a No star option this device deserves it. Don't waste your money or time as this device is pure JUNK and useless. I'm surprised it's still being sold... someone needs to report this useless device and pull it off the market ASAP! I thought my device was broke since it barely draws in any smoke... But that's the design. What a waste!

I have never had anything but great customer service. I've been a customer since 2013 and had the original PAX with the spring loaded mouthpiece. Was able to upgrade to PAX 2 when the spring went bad, love the new design that eliminated the spring. Had one warranty issue that was taken care of seamlessly. Great product and company.

1 star is generous. Terrible customer service, my Pax very suddenly 3 stopped charging and Pax labs seem to have no intentions of helping or honoring my warranty, which is fully valid. I was told we may need to send you a new device, but in the next breath stated, 'We don't have any stock to send you a replacement, but stock may become available in around 60 days'. Their only attempt at providing me with any help was to press on the battery terminals on the device, which of course did not nothing to help my situation. Did not request any videos example of the problems, I have tried multiple chargers and different usb sockets, but it just seems as if Pax are not interested at all. Totally disappointing, but seeing the amount of other 1-star reviews here it's not surprising

@@@Edit@@@

Well, I have to change this review, after chasing Pax again I seemingly got through to a much more helpful and less robotic customer service agent. To cut a long story short a replacement device was eventually shipped which I have now received. I am still disappointed by my initial experience however I am thankful and grateful that PAX came through in the end.

The vaporizer did not work. Pax customer service is non existent. I just wanted a refund.