Dear Laura,
Saying you edified your review Laura,
I’ll edit mine. Our fee is on our page, we processed your application and you were paid within the 30days oh and also, you applied and agreed to our terms.
Other companies charge to issue rebates, they aren’t charity’s they have staff to pay like ours, last but no least , you sent 4 emails to staff member in 15 mins - we have thousands of clients to deal with.
In future perhaps contact us directly , we don’t charge the standard €250 like competitors in extra admin if you read their fine prints.
I’m sorry now but every tax rebate company is the same, we have one of the fastest turnarounds in Ireland and others take up to three months.
All our terms are on our website and you agreed to them while applying. Perhaps if you needed help to do it yourself you could’ve sent us and email and we would’ve talked you through it. However leaving 1 star reviews for doing our job that is explained I. Our front page and like every other company is a little upsetting but we will plough on wining awards for our service three years in a row because we go above and beyond for our clients. Thanks 🙏