Hi guys just to let everyone know do not ever try them at all its bad experience ever had in my life i been wait fir one response from Them fir 3 days they never did anything and bad experience peopl... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Excellent service, keep me updated prior to debits and allowed me to alter the payment date without making a big deal over it. Very happy would use again
La empresa ha respondido
I am very grateful to Payl8r for their excellent service. They trusted me and accepted my 3-month payment plan for Carpet Warehouse, even though I had an unfair problem with my credit score due to a b... Ver más
La empresa ha respondido
I lost my Dad very suddenly in April and I wanted a plate that would commemorate him and my family. I found my perfect plates. Applied for the finance on Thursday evening and my plates were on my car... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- también en la categoría
- Institución financiera
Escrito por la empresa
Payl8r is an award-winning UK retail finance provider, recognised as Best Retail Finance Provider 2025 for innovation, accessibility, and responsible lending. Payl8r is authorised and regulated by the Financial Conduct Authority (FCA). We offer both first-line and second line finance. Our second-line offering supports customers who have been declined elsewhere, giving them access to structured, transparent repayment options designed to be fair and manageable. Payl8r supports both customers and merchants. Customers can access credit in a clear and straightforward way, while merchants benefit from increased conversion rates and reduced lost sales at checkout. We focus on inclusion,transparency and responsible lending,ensuring that access to finance supports both customer outcomes and sustainable business growth. Trusted by thousands of customers and hundreds of UK merchants,Payl8r provides simple, accessible and reliable finance at the point of purchase. Social Money Ltd t/a Payl8r. Credit is subject to creditworthiness and affordability. T&Cs apply.
Información de contacto
2nd Floor, St John's House, Barrington Road, Altrincham , WA14 1JY, Manchester, Reino Unido
- 0161 425 6363
- support@payl8r.com
- payl8r.com
4,3
Excelente
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
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Fab company to deal with
Fab company to deal with. Professional and excellent customer service! Quick response to email excellent company !
20 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Jo,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Excellent service was really quick and…
Excellent service was really quick and efficient... I would honestly recommend this fantastic company to everyone...
1 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Ali,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Used these for a cover up tattoo which…
Used these for a cover up tattoo which made the process incredibly easy and hassle free definitely would recommend
11 de febrero de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Lisa,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Absolutely amazing and fast service
Absolutely amazing and fast service. Even when u call customer service u get through straight away thank you I loved my plate. Most importantly my Son loved it too :)
25 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Naz,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
It’s really good to buy through your…
It’s really good to buy through your company. I’m really happy. Thank you.
20 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Majid,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Hi i am Rahul
Hi, i am paying my installment by payl18r and they always reminds me for my payments so that is very nice thing
20 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Rahul,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Very helpful when sorting out come…
Very helpful when sorting out come pay price i am very happy found this
20 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Malcolm,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Easy & beneficial! :)
Payl8r has been such an easy experience for me, and especially super helpful to my current financial situation. I would definitely recommend checking them out ❤️
20 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Skye,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
From start to finish was smooth all the…
From start to finish was smooth all the way and had a quick response. Would defo recommend and defo us again
1 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Buckley,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Respuesta de Payl8r
Good afternoon Charlotte,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Easy to arrange and fast decision ❤️
16 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Mark,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
What more can I say
a great company, polite, courteous and fair-minded.
13 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Lucy,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Hi since my last review nothing has…
Hi since my last review nothing has been done about my situation i did not open an account i have sent all relevant information i want it off my credit report this week
9 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Hi Lavinia,
I can see that you've since spoken to the relevant department and everything has been resolved.
Kind regards,
Payl8r
Fantastic
Brilliant that we could pay in instalments at no extra cost. Monthly reminders at least three days before payments were due. They also provided a contact number in case of any issues. I would recommend them to everyone, so professional and helpful.
7 de julio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Julie,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Harassment
My bank account was unfortunately compromised the day prior to my Payl8r payment coming out.
Payl8r take the payment via the 'long' number on your bank card rather than your bank account number and sort code, so as my card needed to be cancelled, this caused the payment to fail.
I contacted Payl8r and advised them of the date I expected to receive my new card and would be able to make the payment, seemed straightforward so far.
Following this call, Payl8r proceeded to hound me with emails and text messages daily which continued until today, the date I said I would make the payment, my card had arrived and I duly made the payment as I said I would. Whilst unimpressed with their conduct so far, I assumed this would be the end of the matter. I was wrong.
Following may payment (first thing this morning) I have received no less than three further emails and two text messages demanding payment, despite having received an earlier email confirming the payment had been received!
One of these emails was a very dramatic email from my 'Account Manager' titled 'BROKEN PROMISE - PAYMENT FAILED' - they had tried to take payment from a card I had already told them had been cancelled, despite my having already made the payment using my new card.
I had the money to make the payment, all I was waiting on was my new card to do so, but I feel so sorry for people who are experiencing genuine financial difficulties and have to experience the absolute hounding you get from this company.
I get for the account managers at ground level, they are only doing as they are told in their job, but to the hierarchy who make up these processes, what part of your tiny minds thinks this is normal to hound someone incessantly when they have already given you a very valid reason for non-payment and a promise date of when payment will be made?
For anyone reading this, if you are considering a purchase where Payl8r is the provider, give it a swerve and go elsewhere.
BTW regarding their response below saying they’d contact me to discuss my concerns, they didn’t!
30 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good morning Christine,
Thank you for your review, we will reach out to you to discuss your concerns.
Kind regards
Payl8r
Great company
Great company, communication and fair repayments. Gave me a chance based on real affordability rather than a credit score number.
26 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good afternoon Maria,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Terrible company and customer service
Terrible company and customer service. Don’t bother engaging with them. They will lie to you and refuse to answer questions.
26 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Hi James,
We have requested some information from you but unfortunately have not received a response.
Please contact us at your earliest convenience to discuss your concerns.
Kind regards,
Payl8r
Dangerous and predatory behaviour
Dangerous and predatory behaviour. Even after discussing payment plans or agreed amounts, they still attempt multiple payments from your bank for different amounts, seemingly hoping that some or all of them will go through.
In my case, they took money that had been allocated for priority bills and took payjent three times within seconds. There has been no proper contact, no meaningful response, and no attempt to resolve it properly.
This kind of behaviour feels unfair, aggressive, and irresponsible, and I do not believe it would be looked on favourably by regulators such as the FCA. Avoid.
23 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good morning Danny,
We are sorry to hear about the concerns you have raised. We take comments about payment activity and customer contact seriously.
We have located your details and have emailed you directly regarding your Trustpilot review, so that we can review this matter with you properly.
Please respond to our email so that we can look into this further with you.
Kind regards,
Payl8r
A1 quick easy thankyou
15 de junio de 2026
Opinión espontánea
Respuesta de Payl8r
Good morning Nataliya,
Thank you for taking the time to leave this wonderful feedback.
We are so glad to hear that your experience using Payl8r has been so great.
Please don't hesitate to reach out whenever needed.
Kind Regards
Payl8r Support team.
Respuesta de Payl8r
Good morning Keir,
Thank you for taking the time to leave this great feedback.
Please don't hesitate to reach out if you require any further assistance.
Kind Regards
Payl8r Support team
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