I contacted the team at the end of March to arrange additional home insurance on a new property. I lost my husband last year & the pathway has been challenging in relation to the sale of my house... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I've contacted Paymentshield a few times as a new customer and each time have had great customer service from them. All problems have been rectified quickly and professionally. I rang again recently t... Ver más
La empresa ha respondido
As a first time renter and a young one as well I was extremely nervous about setting up everything for the new house. Payment shield has made it so easy and explained everything very well. I went ahea... Ver más
La empresa ha respondido
I had a great experience with Dawn regarding my payment dawn was very helpful explaining i didn't have to pay today (i inadvertently last year deleted my direct debit) also a nice surprise my home i... Ver más
La empresa ha respondido
Información sobre la empresa
- Aseguradora
- Agencia de seguros para el hogar
- Seguro de protección de ingresos
- Compañía de seguros
- Seguros para propietarios inmobiliarios
- Agencia de seguros para arrendatarios
Información proporcionada por diversas fuentes externas
Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.
Información de contacto
Wight Moss Way, PR8 4HQ, Southport, Reino Unido
- 0345 601 1050
- online.feedback@paymentshield.co.uk
- paymentshield.co.uk
4,9
Excelente
8 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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5 stars for Dawn Courtney
5 stars for Dawn Courtney, made an effort to add her fantastic personality to a 20min call that she made feel more like 5mins,excellent professional and people person,an asset to her company, pay review required in my opinion, onwards and upwards Dawn and thank you again.
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning Mark,
We're happy to hear that you enjoyed your experience. It's great to know that the call felt both helpful and efficient. We appreciate your positive feedback and thank you for taking the time to share. We will ensure this is passed onto Dawn.
Have a super week
Lewis - Paymentshield
Review of Aimee
Aimee You have done a brilliant job, thank you for helping me. You did an amazing job sorting all of my problem out. You deserve a medal to have put up with me :)
17 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning,
We appreciate you sharing your positive experience. We are so glad Aimee could resolve the problem for you, and we appreciate your kind words.
Have a super week
Lewis - Paymentshield
Fantastic ,i was attended to well and…
Fantastic ,i was attended to well and all question answered
17 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Margaret,
We're happy to hear that you were attended to well and all your questions were answered. Thank you for your fantastic feedback.
Have a super weekend
Lewis - Paymentshield
Great service and no issues with my…
Great service and no issues with my policy. When I needed to cancel Dawn was really kind and courteous, I’d recommend again
17 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Nyasha,
We're happy to hear that you had a great experience and appreciate your kind words regarding the service you received from Dawn. We are grateful for your recommendation and your feedback.
Have a super weekend
Lewis - Paymentshield
Outstanding Team
I contacted the team at the end of March to arrange additional home insurance on a new property.
I lost my husband last year & the pathway has been challenging in relation to the sale of my house.
I had to speak to several members of the team over a few days. On each occasion I was spoken to with professionalism , empathy & understanding of my situation.
I would like to commend Lisa, Elaine, Kayleigh & Kristian for their assistance in guiding me through this.
23 de marzo de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon,
We appreciate you sharing your experience during this challenging time. We are so glad that all of the team involved provided professional, empathetic, and understanding support as you arranged insurance for your new property. Thank you for acknowledging their assistance.
Have a super weekend
Lewis - Paymentshield
Customer Service
Many thanks to Dawn for very clear explanations regarding transfer of policy and making the process as simple as possible. Such a calm, reassuring and friendly voice at a moment which can be a bit stressful. A lovely, positive experience!
17 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon,
We appreciate you taking the time to leave us such positive feedback. We're so happy to hear that the explanations from Dawn were clear and the process was simple. It's great to know that the experience was positive for you.
Have a super weekend
Lewis - Paymentshield
I would have given more stars
I would have given more stars to Dawn if possible.
Professional and very informative.
A joy to speak with thank you.
17 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Claire,
We're happy to hear that you had such a positive and informative experience.
It's wonderful to know you enjoyed speaking with Dawn, and we appreciate your kind words regarding awarding more stars!
Have a super weekend.
Diana
Paymentshield
I've contacted Paymentshield a few…
I've contacted Paymentshield a few times as a new customer and each time have had great customer service from them. All problems have been rectified quickly and professionally. I rang again recently to query something on my policy and Dawn was really friendly and helpful, resolving my issue straight away.
13 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning Alexandra,
Thank you for taking the time to provide your 5 star feedback.
We're happy to hear that you've had a great customer service experience with Dawn. It's wonderful to know that issues have been resolved quickly and professionally.
Have a super day.
Diana
Paymentshield
Amazing service
Amazing service, highly recommend . Thankyou Dawn!
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning Sarah,
Thank you for your amazing 5 star feedback.
We appreciate your recommendation and are so glad you had a great experience. Thank you for your positive feedback!
Have a lovely day.
Diana
Paymentshield
Dawn was extremely helpful and helped…
Dawn was extremely helpful and helped us out on short notice :)
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning Andrew,
We're happy to learn that you received extremely helpful support from Dawn, on short notice.
We appreciate your positive feedback. Have a lovely day.
Kind regards,
Diana
Paymentshield
Respuesta de Paymentshield
Good morning Florin,
We're happy to hear that your experience was fast and easy.
We appreciate your feedback! Have a great day.
Diana
Paymentshield
The agent was so nice and helpful with…
The agent was so nice and helpful with ny inquary
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Josephine,
We're so glad the agent was helpful with your inquiry and that you had a positive experience. Thank you for sharing your feedback with us.
Have a super day
Lewis - Paymentshield
Policy renewal review
I would like to thank Mrs. Courtney, for the way, she handled my request in a professional manner.
I gave 3 stars, because i think offering the best price for customers is important in this industry and I didn't get that best price. My renewal price was spiked by 45.16£. To lower it down, I had to increase my access, which is not what I wanted to do this morning.
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon,
We appreciate your feedback and are glad that you were pleased with the professional service you received from our agent.
We understand your concern regarding the premium increase and wanted to assure you that we always provide our customers with the best premium from our panel of insurers. We are grateful for your feedback, which we can utilise when speaking to our partners.
Have a lovely afternoon.
Diana
Paymentshield
Professional and easy to manage.
Professional and easy to manage.
As far as setting everything up, the agents have been very helpful and the process is very simple. The portal works well and everything is electronic so it is easy to find all your documents.
I have not had to make a claim yet but hopefully, if the time comes, it's as straightforward as everything has been since.
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Robin,
We're happy to hear that the setup was simple and our agents were helpful! We're glad the portal works well for you and appreciate your feedback on the electronic document access.
Have a lovely day.
Diana
Paymentshield
Renewing home insurance
I had a great experience with Dawn regarding my payment dawn was very helpful explaining i didn't have to pay today (i inadvertently last year deleted my direct debit) also a nice surprise my home insurance had gone down which she explained paymentshield always do their best to obtain better quotes
Dawn was lovely to chat to and may i add it was great to talk to an actual person and not AI
Thank you
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon,
We're happy to hear that you had a great experience being helped by Dawn. We appreciate your positive feedback regarding the helpful explanation about your payment and home insurance. We will ensure your wonderful feedback is passed on.
Have a super day
Lewis - Paymentshield
A Shining Example of Customer Service
Waiting time for my call to be answered was less than 90 seconds. My enquiries were dealt with in a polite, professional and friendly manner. A shining example of high quality customer care.
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Paul,
We appreciate you taking the time to leave us this fantastic review. We're so glad to hear that our service was prompt, and your enquiries were dealt with in a professional and friendly manner.
Have a super day
Lewis - Paymentshield
Amazing customer service
Amazing customer service. Thank you Dawn for making it easy for me to renew.
16 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning Marco,
We appreciate you taking the time to share your positive experience with Dawn with us. We're so happy to hear that your renewal process was easy.
Have a super day
Lewis - Paymentshield
Jocelyn was really helpful giving me…
Jocelyn was really helpful giving me all the information I needed for my quote and getting us setup on the policy.
Was also very quick to get through tp customer service which is always a bonus
15 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning Ryan,
We're happy to hear that the information provided by Jocelyn was helpful and that you were quickly set up on the policy. We appreciate your positive feedback and thank you for taking the time to leave a review.
Have a super day
Lewis - Paymentshield
Excellent Communication
It was a pleasure, to be able to speak with a human-being (Dawn), who dealt with the issue quickly, efficiently and cheerily.
15 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good morning,
We appreciate you taking the time to share your experience. We're so happy to learn that you were pleased with the quick, efficient, and cheerful support you received from Dawn. We will ensure this is passed on.
Have a super day
Lewis - Paymentshield
Easy and Quick fix, thanks to wonderful staff
I had an issue with my registered email, having accidentally given a wrong one. (My own fault!
Elaine was absolutely wonderful, quick to respond and fix any issues. The process was easy, and I now have access to my account.
Thank you again!
15 de abril de 2026
Opinión espontánea
Respuesta de Paymentshield
Good afternoon Alicia,
We are happy to hear that the email issue was resolved smoothly. We appreciate your positive feedback regarding the quick support you received from Elaine and are glad you now have access to your account. Thank you.
Have a super day
Lewis - Paymentshield
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