PayPal Closed My Dispute Without Reviewing the Evidence
I am extremely disappointed with how PayPal handled my disputes. The decisions were based on incorrect assumptions and did not address the real issue, even though I provided documentation multiple times.
1. Seller refused to provide a return address
The core problem was simple: the seller would not give me a return address. Without it, I could not return the item or follow PayPal’s instructions. This was clearly shown in the evidence I uploaded, yet PayPal ignored it and denied the case because there was “no return tracking.”
2. PayPal linked my case to an unrelated chargeback
Multiple PayPal representatives referenced a completely unrelated card‑issuer chargeback for another merchant. My purchase was a Pay in 4 transaction with no chargeback. This error affected the outcome, but no one corrected it even after I pointed it out.
3. My Resolution Center activity was ignored
PayPal claimed I “did not contact them,” even though I:
Filed the dispute
Uploaded evidence
Submitted an appeal
Both the dispute and appeal were closed, and the system provided no option to reopen. I had no choice but to file a BBB complaint.
4. Denial does not follow PayPal’s own Purchase Protection
PayPal requires sellers to provide a return address and cooperate. This seller did neither. Instead of reviewing that fact, PayPal blamed me for not returning a package to an address that never existed.
Summary
I am not asking for special treatment—just a fair review of the actual evidence. Unfortunately, the automated process and repeated misinformation made that impossible. After weeks of messages and appeals, PayPal still has not corrected the record or reopened the dispute.
I hope this review encourages PayPal to improve how they handle cases where sellers block returns by withholding basic information.
