This is the worst company for money wiring, they money launder, that's why is closed so often, their customer service staff are uneducated, they can't comprehend the information you give. I don't advi... Ver más
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Consulta las opiniones de los clientes
I have sent 700 USD. The money has been withdrawn from my account, but the recipient has not received it yet. I have tried calling the number, but it goes to voicemail. I have also tried contacting P... Ver más
La empresa ha respondido
Excellent service, couldn’t be much happier as the funds send to family member has been received promptly, The customer service dealt with my queries in a professional manner TOP lads. Will use... Ver más
Well done; best remittance ever! I was happy about the service overall; the app was easy to setup and I would recommend to everyone.
Información sobre la empresa
Escrito por la empresa
PaySii is an online money transfer company that allows customers in Europe and North America to send funds to their loved ones. With a user-friendly app and website, We offer customers a seamless experience for transferring money through various channels, including cash collection, mobile money wallets and bank transfers. Boasting a robust corridor in East Africa, We have established ourselves as a trusted and efficient platform for cross-border transactions. We not only save time but also ensure a secure and reliable means of sending financial support to family and friends all while providing the lowest and most competitive rates in the market, reducing the need for customers to physically travel to agent locations or banks. . We also strive to provide the best experience for our customers. That's why we offer 24-hour customer service ready to assist you with any questions or concerns you may have. Customers can easily reach us via call or chat in our app or website no matter where you are or what time it is.
Información de contacto
E. 82nd St., Suite 101 Bloomington, 2626, Estados Unidos
- feedback@paysii.freshdesk.com
- paysii.com
Ha contestado el 36% de las opiniones negativas
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Poor Service
This is the worst company for money wiring, they money launder, that's why is closed so often, their customer service staff are uneducated, they can't comprehend the information you give. I don't advise anyone to use their service.
I have sent 700 USD
I have sent 700 USD. The money has been withdrawn from my account, but the recipient has not received it yet. I have tried calling the number, but it goes to voicemail. I have also tried contacting PaySii customer service, and they said I need to update my information with ID. I did that two days ago using my passport, but nothing has happened yet.

Respuesta de PaySii
Easy to use and smooth;
I want to thank paysii; for a smooth and friendly experience. I will use from now on, to send money to my loved ones.
Well done; best remittance ever!
Well done; best remittance ever! I was happy about the service overall; the app was easy to setup and I would recommend to everyone.
Happy stumbling on this app; PaySii
I would recommend; this to everyone. to send money back home.
Paysii customer service was excellent
Paysii customer service was excellent. I would rate it 10/10.
The team was very helpful, polite, and professional. They responded quickly, explained everything clearly, and resolved my issue without any stress. I felt listened to and supported throughout the process.
I am very happy with the service and would definitely recommend Paysii to others.
Do they do not have customer service? You can reach them anywhere please do not trust them.
You can trust this company I have sent money through them. I have sent money to them. It should be taking only five minutes, but I’m still waiting for the last four days. Please do not trust them.
Great service
Fast service
Professional team that helps directly
Solving issues within seconds
Thanks team paysii
Avoid PaySii if it is possible
Avoid PaySii if it is possible. The customer service is horrible and they keep telling you lies and make promises they don’t keep. The process is horrible and they are acting very slowly and hang up the phone when you get through the queue. They accept the payment and ask you for documentation afterwards while they keep your money and doesn’t process it instead of asking for documentation and when the profile is verified pay for the transfer. You have to chase them all the time before the act and this guy Abdullaahi tells you that the payment is processed and is full of lies. They are very unprofessional and will avoid them in the future.
I had a very disappointing experience…
I had a very disappointing experience with the Paysii app.
On March 27, I initiated a money transfer, but the funds were not delivered as promised. It took 8 days with no resolution.
I contacted support daily, but received unclear and often misleading information. Despite being fully verified and submitting all required documents, no one could explain the delay or issue with my transfer.
Each time I called, I was told the case was being handled and the transfer would be completed within hours—but this never happened. Additionally, there is no local support number, so I had to make international calls to the UK or Finland, costing me around $70.
The support team seemed unable to resolve the issue and could only provide basic updates. After nearly a week, I was told the money would be refunded, taking an additional 3–5 days, without any clear explanation of what went wrong.
Overall, the service is unreliable, lacks transparency, and has poor customer support. I would not recommend using Paysii

Respuesta de PaySii
They lost your time when you send money…
They lost your time when you send money they didn’t paid right away to your family or friends I did couple call and they said we released now but they don’t and finally they said we need a pay stub and ever time you send money they need paystub what can a rule is that the other apps or money transfer agency not working like that if you give them your w2 or paystub they not gonna ask you until next year so I will recommend ever one don’t loose here your time and money like today is the last day of Ramadan I sent money to my family if they told me earlier I can go some where else but 10 am they notice me when I called them because they know no where is open this time
Terrible experienced and services
Terrible experience and services! Payments don’t go through unless you personally chase them, and yet they claim payments are send instantly. On top of that dealing with Abdulilahi from customer services was a complete nightmare. The service was poor and felt extremely unprofessional!
Worst customer service ever
Worst customer service ever, they don’t process my money for over 3 days, I called them and told to process the money. They say they will process it but they don’t. I feel confused.
The best service
As someone who recently moved to the UK, using Paysii has been an incredible service. Being away from close family and friends, it’s been amazing to send money quickly and efficiently to multiple countries. The customer service has been excellent, and the availability of multilingual support makes the experience even better.
The absalout best service when sending money to africa
when it comes to sending money to africa ive never experienced a quicker service, i use to use worldremit and transfer galaxy and they woul send me around in circles, Thank god for paysii espedcially their customer service team, i had superviser by the name of nooradin within 3 minutes asisted me with uploading my ID and transfer received back home instantly while on the line, Ever since ive been using paysii with out failure
Waad mahadsan tihin shaqalaha Pysii…
Waad mahadsan tihin shaqalaha Pysii gaar ahaan nuradiin iga cawiyay cilad i haysatay. Mahadsanidin dhamaan.
i do not know what happened to paysi
i do not know what happened to paysi. Before when i send the money it took mabe tops
Reviews should allow for negative…
Reviews should allow for negative numbers. Twice in 1 week, transfer is in "pending " status for over 3 hours each time, yet Paysii claims fast transfer in minutes. Planning on cancelling my account today.

Respuesta de PaySii
DO NOT USE IT THE ARE NOT WHAT YOU THINK
If I have 0 star I would give it. I sent money with them and the CS said the phone number provided did not have away to receive money. I provided a second number and it was processed. The CS said I will refund the first transaction. After few days the money was not in my account,I called back again and the customer service said will be refunded 3-5 business days. Called again after a month to ask for the thing and they said we will not pay you because we paid the receiver. I asked them to pull the recording. A supervisor called me back and said I pull the recording and we told you from day one we will not refunded. I asked her to listen together the recording she HUNG UP THE PHONE. II will write a complain to BBB on Monday and will dispute the money via my bank. At this point this is is NOT about the money its ore of the treatment I am getting a customer from them.

Respuesta de PaySii
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