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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is the worst company for money wiring, they money launder, that's why is closed so often, their customer service staff are uneducated, they can't comprehend the information you give. I don't advi... Ver más

Valorada con 1 estrellas sobre 5

I have sent 700 USD. The money has been withdrawn from my account, but the recipient has not received it yet. I have tried calling the number, but it goes to voicemail. I have also tried contacting P... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service, couldn’t be much happier as the funds send to family member has been received promptly, The customer service dealt with my queries in a professional manner TOP lads. Will use... Ver más

Valorada con 5 estrellas sobre 5

Well done; best remittance ever! I was happy about the service overall; the app was easy to setup and I would recommend to everyone.

Información sobre la empresa

  1. Servicio de transferencia de dinero
  2. Institución financiera

Escrito por la empresa

PaySii is an online money transfer company that allows customers in Europe and North America to send funds to their loved ones. With a user-friendly app and website, We offer customers a seamless experience for transferring money through various channels, including cash collection, mobile money wallets and bank transfers. Boasting a robust corridor in East Africa, We have established ourselves as a trusted and efficient platform for cross-border transactions. We not only save time but also ensure a secure and reliable means of sending financial support to family and friends all while providing the lowest and most competitive rates in the market, reducing the need for customers to physically travel to agent locations or banks. . We also strive to provide the best experience for our customers. That's why we offer 24-hour customer service ready to assist you with any questions or concerns you may have. Customers can easily reach us via call or chat in our app or website no matter where you are or what time it is.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

99 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 36% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Poor Service

This is the worst company for money wiring, they money launder, that's why is closed so often, their customer service staff are uneducated, they can't comprehend the information you give. I don't advise anyone to use their service.

23 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have sent 700 USD

I have sent 700 USD. The money has been withdrawn from my account, but the recipient has not received it yet. I have tried calling the number, but it goes to voicemail. I have also tried contacting PaySii customer service, and they said I need to update my information with ID. I did that two days ago using my passport, but nothing has happened yet.

4 de mayo de 2026
Opinión espontánea
Logotipo de PaySii

Respuesta de PaySii

We're sorry to hear about your experience with us. I’ve sent you a private message requesting for more details.

Once you reply, we will be able to look into your case and contact you directly to further assist.

Thank you,
PaySii Support

Valorada con 5 estrellas sobre 5

Paysii customer service was excellent

Paysii customer service was excellent. I would rate it 10/10.

The team was very helpful, polite, and professional. They responded quickly, explained everything clearly, and resolved my issue without any stress. I felt listened to and supported throughout the process.

I am very happy with the service and would definitely recommend Paysii to others.

29 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid PaySii if it is possible

Avoid PaySii if it is possible. The customer service is horrible and they keep telling you lies and make promises they don’t keep. The process is horrible and they are acting very slowly and hang up the phone when you get through the queue. They accept the payment and ask you for documentation afterwards while they keep your money and doesn’t process it instead of asking for documentation and when the profile is verified pay for the transfer. You have to chase them all the time before the act and this guy Abdullaahi tells you that the payment is processed and is full of lies. They are very unprofessional and will avoid them in the future.

9 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had a very disappointing experience…

I had a very disappointing experience with the Paysii app.

On March 27, I initiated a money transfer, but the funds were not delivered as promised. It took 8 days with no resolution.

I contacted support daily, but received unclear and often misleading information. Despite being fully verified and submitting all required documents, no one could explain the delay or issue with my transfer.

Each time I called, I was told the case was being handled and the transfer would be completed within hours—but this never happened. Additionally, there is no local support number, so I had to make international calls to the UK or Finland, costing me around $70.

The support team seemed unable to resolve the issue and could only provide basic updates. After nearly a week, I was told the money would be refunded, taking an additional 3–5 days, without any clear explanation of what went wrong.

Overall, the service is unreliable, lacks transparency, and has poor customer support. I would not recommend using Paysii

27 de marzo de 2026
Opinión espontánea
Logotipo de PaySii

Respuesta de PaySii

Hi Ali,

We're really sorry to hear about your experience with us. I’ve sent you a private message through Trustpilot asking for more details.

Once you reply, I’ll be able to look into what caused the delay and provide you with a clear explanation regarding the refund of your transfer.

Thank you,
PaySii Support

Valorada con 1 estrellas sobre 5

They lost your time when you send money…

They lost your time when you send money they didn’t paid right away to your family or friends I did couple call and they said we released now but they don’t and finally they said we need a pay stub and ever time you send money they need paystub what can a rule is that the other apps or money transfer agency not working like that if you give them your w2 or paystub they not gonna ask you until next year so I will recommend ever one don’t loose here your time and money like today is the last day of Ramadan I sent money to my family if they told me earlier I can go some where else but 10 am they notice me when I called them because they know no where is open this time

18 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible experienced and services

Terrible experience and services! Payments don’t go through unless you personally chase them, and yet they claim payments are send instantly. On top of that dealing with Abdulilahi from customer services was a complete nightmare. The service was poor and felt extremely unprofessional!

10 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst customer service ever

Worst customer service ever, they don’t process my money for over 3 days, I called them and told to process the money. They say they will process it but they don’t. I feel confused.

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best service

As someone who recently moved to the UK, using Paysii has been an incredible service. Being away from close family and friends, it’s been amazing to send money quickly and efficiently to multiple countries. The customer service has been excellent, and the availability of multilingual support makes the experience even better.

23 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The absalout best service when sending money to africa

when it comes to sending money to africa ive never experienced a quicker service, i use to use worldremit and transfer galaxy and they woul send me around in circles, Thank god for paysii espedcially their customer service team, i had superviser by the name of nooradin within 3 minutes asisted me with uploading my ID and transfer received back home instantly while on the line, Ever since ive been using paysii with out failure

15 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Reviews should allow for negative…

Reviews should allow for negative numbers. Twice in 1 week, transfer is in "pending " status for over 3 hours each time, yet Paysii claims fast transfer in minutes. Planning on cancelling my account today.

3 de septiembre de 2025
Opinión espontánea
Logotipo de PaySii

Respuesta de PaySii

Hi Hassan,

We're really sorry to hear we didn’t meet your expectations. Please be advised that there are a number of reason for your transfer to be put on hold such as, Expired ID or exceeding your sending limit.

We would love the opportunity to look into this further for you, so I’ve sent you a private message through Trustpilot asking for more details. Once you reply, I’ll be able to look into this further for you.

Regards,
PaySii Support

Valorada con 1 estrellas sobre 5

DO NOT USE IT THE ARE NOT WHAT YOU THINK

If I have 0 star I would give it. I sent money with them and the CS said the phone number provided did not have away to receive money. I provided a second number and it was processed. The CS said I will refund the first transaction. After few days the money was not in my account,I called back again and the customer service said will be refunded 3-5 business days. Called again after a month to ask for the thing and they said we will not pay you because we paid the receiver. I asked them to pull the recording. A supervisor called me back and said I pull the recording and we told you from day one we will not refunded. I asked her to listen together the recording she HUNG UP THE PHONE. II will write a complain to BBB on Monday and will dispute the money via my bank. At this point this is is NOT about the money its ore of the treatment I am getting a customer from them.

14 de junio de 2025
Opinión espontánea
Logotipo de PaySii

Respuesta de PaySii

Hi Ayaan,

Thank you for sharing your feedback. We're really sorry to hear we didn’t meet your expectations and want to make things right.

We would love the opportunity to investigate this further for you, so I’ve sent you a private message through Trustpilot asking for more details. Once you reply, I’ll be able to look into this further for you.

Again, we’re truly sorry for the trouble, and we hope to fix this as soon as possible.

Regards,
PaySii Support

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