It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Ver más
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for... Ver más
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Ver más
Información sobre la empresa
Escrito por la empresa
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Información de contacto
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Reino Unido
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,3
Excelente
368 opiniones
Invita a los clientes a opinar
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Ha contestado el 62% de las opiniones negativas
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Still waiting for label to resend..
A massive mix up with the products, you sent them to me, I paid for them to be sent to my dad!!
Geoff coppins
At no 33 meadow way
Stone
Kent
Da62ab.
24 de junio de 2023
Respuesta de Peejay Pets Superstore Limited
Hi Diane, I do apologise greatly for the mix up! Unfortunately, this was a simple mistake due to a staff member reading the billing address as opposed to the shipping address. Your new labels are on the way so that this can be rectified :)
Excellent
Quick delivery as always. Products as described. Good deal!
Very happy overall.
9 de junio de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you so much!
Respuesta de Peejay Pets Superstore Limited
Thank you for taking the time to leave us some feedback! If you have any suggestions on how we can raise from a 4* to a 5* I would be more than happy to hear them if you could email enquiry@peejaypets.co.uk :)
Respuesta de Peejay Pets Superstore Limited
Thank you Iain, really appreciate it x
Great price on 10 k of Go Cat cat…
Great price on 10 k of Go Cat cat food....very competitive prices all round and delivery was
very quick....arrived well within a week of ordering.
14 de junio de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you Debra for taking the time to leave us such amazing feedback!
Great price & fast delivery
10 de junio de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you Jules!
Ordered what I needed and recieved in…
Ordered what I needed and recieved in good time.
3 de junio de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you Robyn for the amazing review :D
Great service and super fast delivery
17 de mayo de 2023
Very helpful excellent service
14 de mayo de 2023
Very helpful customer service
15 de mayo de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you Christine :)
Perfect item, Poor Customer Service
The item itself is perfect, a lovely dog bed, and well packaged, arrived safely, for this it gets two stars. Everything else was a very poor experience. Delivery time was 9 days from the day I paid and on payment, I was informed 3 to 5 days for delivery. I emailed at 5 days, to check on the item, and had no reply. I chased it up at 7 days, and finally got a reply, on the day that the bed arrived.
Had I had a prompt reply, apologising, explaining delayed delivery, and being clear about arrival time, etc I wouldn't mind. However, this was poor communication, and poor customer service, and does not make me feel this is a company I would trust to buy from again.
13 de mayo de 2023
Respuesta de Peejay Pets Superstore Limited
Hi Finn - thank you for taking the time to leave us some feedback - I am sorry to hear that we did not meet your expectations! Our estimated delivery time is 3-5 working days as you placed your order on Sunday 14 May this would have taken you to Friday 19 May - unfortunately this was extended to Tuesday 23 May due to delays with the courier and I do apologise greatly that this wasn't conveyed properly to you!
Fantastic service
13 de mayo de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you for the amazing review!
Good price and quick delivery
Good price and quick delivery. Would be nice to get notification of delivery but not a necessity I suppose as long as it arrives. Thanks
11 de mayo de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you for taking the time to leave some amazing feedback - We are looking into tracking numbers to be sent out automatically! They are always available upon request :)
Great harness and customer service…
Great harness and customer service ,only minor niggle was I had to buy online as the local store price was more expensive for the item .
22 de abril de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you Peter for taking the time to leave us some feedback - unfortunately the price difference was due to a technical error where the price online had not synced with our in store price following the price increase which should be all fixed now :D
Respuesta de Peejay Pets Superstore Limited
Thank you so much for the feedback Dan! Really appreciate it :)
Highly delighted delivered earlier than…
Highly delighted delivered earlier than expected thank you
13 de abril de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you Ann!x
Excellent price ,quick delivety
11 de abril de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you for the amazing feedback Marie!
Really pleased with my bird cage.
Really pleased with my bird cage.
Good quality and exactly how it was described.
very helpful in dealing with my enquiries.
Arrived swiftly when it came in stock.
30 de marzo de 2023
Respuesta de Peejay Pets Superstore Limited
Hi Christine! Thank you for the amazing review! We really appreciate it :)
Great customer service
The item wasn’t in stock but they were very helpful in updating when to expect stock to came in and shipped out my order with next day delivery. Great customer service, I really appreciated it!
31 de marzo de 2023
Respuesta de Peejay Pets Superstore Limited
Thank you for the amazing feedback Natalia!x
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