I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Ver más
La empresa ha respondido
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Ver más
La empresa ha respondido
Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our bus... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Información de contacto
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Reino Unido
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,8
Excelente
145 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
great service from Nichola always…
great service from Nichola always willing to help and supported with an issue within minutes, fantastic buisness!
16 de marzo de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Tracey and the team have been amazing. Always on hand with speedy responses and quick reactions to the issues in hand. Excellent Customer Service whilst approachable and friendly. A pleasure to work with!
20 de marzo de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
professional customer service
Excellent support—professional, polite, and efficient
16 de marzo de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer Service Superstar to the Rescue!
I had a great experience getting help with my query. Olesya was extremely professional, patient, and genuinely helpful throughout the whole process. She quickly understood the issue and provided the exact solution I needed. It’s rare to come across such efficient and friendly customer service, and it made the whole experience smooth and stress-free. Thank you for the excellent support
11 de marzo de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie has been very supportive as a…
Pencarrie has been very supportive as a supplier and this year we have moved a step up marking them as our prime supplier for all goods. Tracey from their team is extremely helpful and so are the other members of the staff.
They all go above and beyond to help us. Very please with their services.
4 de marzo de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie = Number 1!!
We’ve been using Pencarrie for around nine years now, and honestly, we wouldn’t go anywhere else!
The team are absolutely incredible. Nothing is ever too much trouble. On the rare occasion there may be a slight (which is VERY infrequent), it’s dealt with and resolved straight away.
Their brand range is fantastic, and the ordering system is so easy to use.
They also offer the BEST giveaways… I’ve just won an iPad — I mean, GET IN!
I always find myself smiling at their social media posts. You can genuinely tell the staff love working there, and that positivity shines through in everything they do.
From start to finish and then through to brand ambassadors and account managers...all top people!
Thank you, as always, for being so amazing. Our business is incredibly proud to work with such a fantastic company!
PS, watch out for Sarah - she will have you laughing a LOT at your desk!
2 de marzo de 2026
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review, Leanne
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Oleysa knows PenCarrie's vast range of goods.
Oleysa has really helped me develop my confidence in building my nascent company.
She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised.
I was pleased to meet her at the NEC last week, and impressed her knowledge of PenCarrie's massive range of brands.
2 de marzo de 2026
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review, Graham
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Hannah was amazing so very helpful.
27 de febrero de 2026
Respuesta de PenCarrie
Thank you so much for your review, Jo
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing team…
Our interactions with the amazing team are what make PenCarrie a great supplier to work with. The office team could not be more helpful, Sarah is outstanding and makes the impossible possible!
Orders are shipped punctually, efficiently and with ease.
Worked with them for many years and recommend them without hesitation.
26 de febrero de 2026
Respuesta de PenCarrie
Thank you so much for your review, Maxine
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Natasha and Hannah helped
Natasha and Hannah helped - I am looking for a matching coloured apron and cap for a customer and they went through the entire range and even asked the warehouse to bring up matching items for them to compare in person - such great service ! Saved me ordering loads of samples
Thank you
12 de febrero de 2026
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review, Vanessa
It's great to read you're happy with our support, along with your recent interactions with Natasha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Nicola was great
Nicola was great, quick responses. Your service team are always helpful and quick to deal with our queries
17 de febrero de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
My customer service
I requested an update to our records as I was receiving e-mails that were irrelevant to my department. Both Hannah and Nikisha responded promptly advising this had been done with Hannah also advising she would endeavor to get the rest of the team to follow the updated notes. Time will tell but I can't ask for more. Great service by both.
29 de enero de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nikisha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
The Pencarrie customer support team are…
The Pencarrie customer support team are amazing, the rare occasion we do have a query, they resolve it quickly and efficiently.
Well done!
22 de enero de 2026
Respuesta de PenCarrie
Thank you so much for your review, Tony
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent customer service
I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Hannah.
I have to say that she was exceptional, the issue was dealt with within a matter of minutes, apologies given and free next day shipping for the missing item - she even offered to add any other items that I needed to the shipment to save me paying postage.
Hannah made what could have been a tricky conversation, into an easy, friendly chat - thank you Hannah.
22 de enero de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very easy website to use.
very easy website to use.
very welcoming staff and helpful if you need to speak to anyone
11 de enero de 2026
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Respuesta de PenCarrie
Thank you so much for your review, Sarah
It's great to read you're happy with our support, along with your recent interactions with Nikisha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Fantastic customer service
Shelley along with the rest of your customer service team are absolutely brilliant. Nothing is too much trouble and more importantly whenever I phone up I’m made to feel like a valued customer. With every conversation I feel like they personally know me and we have been friends for years.
Years ago we used to choose our garments from the four big suppliers, BTC, Ralawise, Uneek and yourselves. We no longer do that 100% of our orders are now with yourselves.
I can’t fault the service you and all the customer service team provide.
11 de enero de 2026
Respuesta de PenCarrie
Thank you so much for your review, Alan
It's great to read you're happy with our support, along with your recent interactions with Shelley and team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always a pleasure to deal with…
Always a pleasure to deal with PenCarrie, there staff are always helpful, polite and knowledgeable and they are always happy to put themselves out to help you. Plus they have a great range of products.
15 de enero de 2026
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review, Sylvie
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.