I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Ver más
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Consulta las opiniones de los clientes
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Ver más
La empresa ha respondido
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Ver más
La empresa ha respondido
Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our bus... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Información de contacto
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Reino Unido
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,8
Excelente
145 opiniones
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Great customer service
When i forgot to add an item to my order I call straight away to try and add it onto my order and I spoke to Sarah who was very polite and helped me do what I needed and explain everything
31 de octubre de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Excellent understanding of a problem from a customers viewpoint.
Swift action by Kieran solved the problem in a very fair manner
28 de octubre de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
All the team at pencarrie are absolute…
All the team at pencarrie are absolute heroes! I can’t fault them one bit, they’re all so friendly, helpful and know their products! Thank you for always looking after us and for going above and beyond with any request or enquiry we have!
21 de octubre de 2025
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review, Rach
It's great to read you're happy with our support, along with your recent interactions with members of our Customer Support team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Nicola
The Customer Service Assistant, Nicola, had solved my issue, and she responded promptly. She is a very helpful person.
17 de octubre de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
10/10 PenCarrie *****Star Service
PenCarrie have the best customer service, great price point and stock, our favourite thing about them is being able to reserve stock.
They will always be our number 1 supplier.
2 de octubre de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Julie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
These guys are next level
These guys are next level!
Always so helpful and so nice on the phone. They know what I need and are on the job even before I had to go through explaining everything. I ordered last night at 7pm id say....just had a notification saying itll be here today! Wasn't expecting that at all as I was sure it was way past the deadline! So so impressed!!
25 de septiembre de 2025
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review.
We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great Service as always
Working with Pencarrie is always easy. With such a huge selection of products on offer, there are occasions when I need a little support to find exactly what I’m looking for. Today, I called and spoke with Sarah. I explained that I was struggling to locate a specific product, and within seconds, she found exactly what I needed, helping me secure a large sale.
But she didn’t stop there. Sarah then explained how she found it so quickly on the website, so next time I need to search for something specific, I can locate the information easily myself.
As always, thank you to Sarah and the entire Pencarrie team, you’re always there and a great support!
24 de septiembre de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Respuesta de PenCarrie
Thank you so much for your review, Ruth
It's great to read you're happy with our support, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing service from PenCarrie's Hannah
Amazing service from PenCarrie. Hannah was so helpful and such a friendly person to speak to over the phone. She sorted out my issue in five minutes or less and I can't stress how helpful and cheerful she was.
18 de septiembre de 2025
Opinión espontánea
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer Services helpful
Sarah in Customer Services was extremely helpful with any issues, prompt and friendly. Thank you.
15 de septiembre de 2025
Respuesta de PenCarrie
Thank you so much for your review, Claire.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
1 quick messenger txt
1 quick messenger txt, and the extra item I needed was added to an order. Very smooth thank you
15 de septiembre de 2025
Respuesta de PenCarrie
Thank you so much for your review, Michelle
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
I had an excellent experience
We at Sew & Sew Embroidery had an excellent experience with this company. The customer service representative, Sarah, demonstrated outstanding professionalism from beginning to end. She communicated clearly, was attentive to my needs, and ensured I was fully informed throughout the process. I was highly satisfied with the service and would not hesitate to return. I would highly recommend this business to others
5 de septiembre de 2025
Respuesta de PenCarrie
Thank you so much for your review, Steve
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah was a pleasure to deal with and…
Sarah was a pleasure to deal with and very helpful. Great service and a great attitude.
5 de septiembre de 2025
Respuesta de PenCarrie
Thank you so much for your review, James
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Perfect customer service
Kieran was fantastic! was so nice and helpful on the phone, sorted everything out in a matter of minutes! Our problem wasn't due the company's error it was down to a courier's error but he still went above and beyond to get everything sorted for me and my customer.
27 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review, Nicola
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Just very helpful and polite as always
Just very helpful and polite as always.
Also a very easy no hassle company to use
21 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review, Gary
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always very helpful
Always very helpful. very nice people, all of them at pencarrie do a great job.
21 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review, Misty
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Alex was very helpful
21 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Olivia dealt with the issue promptly
Olivia dealt with the issue promptly, organised the delivery of the missing item and was professional and courteous throughout
14 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Olivia. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Shelley and Sarah are amazing and…
Shelley and Sarah are amazing and always so patient and helpful
14 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great service from start to finish
Shelley was more than helpful with helping me with the choice of garments. and a pleasure to talk to. Sophie Martin is always at hand to help. your team are a pleasure to work with.
12 de agosto de 2025
Respuesta de PenCarrie
Thank you so much for your review Joe.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sophie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
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