I am extremely disappointed with my…
I am extremely disappointed with my experience with Penny Hill Motors in Bagshot, London.
I purchased a 2016 Mercedes-Benz GLA, which was advertised and sold to me as a 4MATIC (4-wheel-drive) vehicle. However, a few months later, my technician discovered that the car was not actually in the condition or specification in which it had been described and sold to me. I was informed that the vehicle had been refurbished and converted from 4-wheel drive to 2-wheel drive.
I also discovered a serious timing-chain problem with the vehicle, which has caused me further concern and expense.
I contacted Penny Hill Motors to raise these issues, but unfortunately I found their response extremely disappointing. Rather than properly addressing my concerns, I felt that they were defensive and dismissive. One member of staff was particularly rude and told me that I should not waste my time and should simply take it as my loss.
I feel that I was seriously misled about the vehicle I purchased and that the description of the car did not accurately reflect its actual condition and specification. In my experience, this has been a very poor and deeply frustrating experience.
I would strongly urge anyone considering buying a vehicle from Penny Hill Motors to carry out thorough independent checks on the vehicle, including verifying the exact specification and mechanical condition, before making a purchase.
24 de septiembre de 2026
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