Perfect Glazing Opiniones 624

I ordered a custom door through Adam Smith over a month ago and had absolutely no communication from the company at all so I chased them up and was told they didn't have any proof of my deposit which I emailed them. They then said they'd call me back which they didn't, my husband chased it up with still no refund in sight. I sent numerous emails after this but still no promise of the front door or refund instead so now I will be going to the ombudsman. What an absolute joke of a company.

We bought our windows some eighteen months ago and paid a fair price for what we got. Unfortunately over that time a small gap appeared between the window and the side panel. Emailed and called the company several times just over a week , when I finally got the correct person, Gary. He was courteous and polite and very apologetic for time it took to get him. It's worth pointing out that Perfect Glazing don't have a fully dedicated customer service manning the phone so have a little patience? Regarding the window, Gary stated there would be someone out the following day to fix it. True to his word, there was and job done! Thanks Gary!

Last November, I finalized a deal with Perfect Glazing to install 13windows and 2 doors for my home. One of the key convincing point was the sales guy, Adam, presented exactly what we needed - physically carrying a sample window to show me what had to be manufcatured.
Upon signing the deal and paying 10% deposit, PG agreed to install within 2wks, but i missed the 1st sign when the next level sales person, Garry, tells me the team is now on break (understandably in December) and will resume in January.

Mid December, the design for the front composite and back PVC doors had been selected, only for the sales team to come back and say they couldnt make the doors, but its outsourced and shared a different designed. Without much hesitation, i agreed to the front door slight change. 2nd red flag - Mid January.

Towards end of January, i asked to see progress, no response from anyone, but rather the Sales person now directs me to call the office, which no one ever picks the phone. 3rd red flag.

Installation started on 21/02 and i only realized the design of the back door also had a slight change, with no choice, given the old door was pulled down already, i asked the installers to proceed. Installation (3rd party), was well done, no fault of theirs. PG finally agrees to give a £200 discount for the back door change.
The sales person, Garry - who no longer works with PG, calls me and solicits for full payment promising to send the warranty documents and final receipts the next day 26/02 upon payment on 25/02. Garry leaves the company without fulfilling any of the above. 4th red flag.

The front composite door currently locks itself from inside and i need to go through the back door to open. I have made several attempts to contact PG through Andy, and its one story to the next. Someone was suppose to come up Tuesday 14/4 to check the door, to no avail - No call, no excuse, nothing at all. When i reachout to Andy, he now tells me he is just trying to help, its not his department.

In March, i start chasing the sales persons, and luckily someones picks the phone, promises to send the documents the next day, to no avail. After several attempts, i managed to get Andy - Sales Manager/owner (as i was told), who tried his best, but i only got the receipt and a PG Flyer with the 4digit warranty # written on the flyer early April - Zero professionalism, no authenthic documentation - 5th Red Flag.

Ultimately, i have checked on all regulatory organizations(DGCOS, GGF) and they arent registered under any, hence accountable to no one - 6th red flag.

These are checks i should have done before engaging with such a scrupoulous company. Hence, advising any/everyone to stay away from them.

Its a shame when you decide to trust SMEs in this country.

We recently had new windows and doors fitted by Perfect Glazing and couldn’t be happier with the whole experience. From the first quote through to the installation, everything was handled professionally and efficiently.

The team were friendly, easy to deal with, turned up when they said they would, kept everything tidy, and the quality of work was excellent. The new windows and doors look fantastic and have made a huge difference to the house.

Really impressed with the communication, attention to detail, and overall service. Would highly recommend Perfect Glazing to anyone looking for windows and doors.

We decided to get our house freshened up and had a wonderful experience with Perfect Glazing who were recommended to us by close family friends. I had eight windows along with a front and back door installed by Perfect Glazing, and I couldn’t be happier with the experience. From start to finish, the entire process was smooth and professional. The workmanship was excellent, the fitting team were clean, tidy, and respectful of my home, and the follow up care was fantastic. I would highly recommend them to anyone looking for quality and a reliable service.

I honestly can’t say enough good things about my experience with Perfect Glazing. Replacing windows and doors is a huge investment, and I was pretty nervous about picking the right people for the job, but I’m so glad I went with them. From the very first meeting, it was clear that they actually care about the quality of their work and aren't just trying to rush through a sale.

The products themselves are stunning. We had several old, drafty windows replaced along with our front door, and the difference is incredible. The first thing I noticed was how much quieter the house got—it’s like the street noise just vanished. The hardware is heavy and solid, and you can just feel the craftsmanship when you open and close them. Even the curb appeal of the house has completely changed; it looks like a brand-new home.

What really blew me away, though, was the service. The installation crew was fantastic. They showed up right when they said they would, worked efficiently, and were so respectful of my space. I was bracing myself for a huge mess, but they were so tidy and actually left my house cleaner than they found it. It’s rare to find a company these days that communicates this well and actually follows through on every promise. If you’re on the fence about who to hire, do yourself a favor and go with these guys. You won't regret it.

Like most reviews here I left a glowing report when our windows and doors were installed some 3 and a half years ago. Came out quickly to address some little niggles at the start and all seemed OK, apart from our front door which leaks every time it rains (they weren’t interested). Within the first year we started to notice some gaps appearing in the silicon joints between trim and frames, wrote it off as the windows bedding in. Skip to now, a window has now twisted so much it has cracked in multiple places, another has water running through the frame every time it rains. Tried through their website, WhatsApp and eventually visiting their offices with no luck in getting to speak to someone. Today I pitched up at their offices, spoke to their ‘after sales service’ guy who was nice enough but it appears his sole job is to deny all liability on the part of the company. Washed their hands of the whole thing without even coming and having a look. Buyer beware!

Big thanks to Perfect Glazing , supplied and fitted a great quality new window for me in less than a week!

Absolutely awesome
Perfect glazing and Andrew the sales manager was no 1
Trusted and great quality and fair prices
Please commend him

Amazing job - sales, surveyors, window fitters were excellent. Tradesmen extremely polite, tidy and professional.

Quality, service & professionalism was great. Extremely happy with the end product and could not recommend these guys enough. So helpful throughout the whole project. I’m delighted with my new windows.

From beginning to end, the experience was fantastic. The surveyor's visit was both enlightening and supportive, offering guidance on aspects I hadn't considered. Stuart, the fitter, excelled in delivering exceptional results, while Gary ensured everything flowed smoothly, securing another happy customer. I highly recommend their services.

First class service from start to finish. From Ed, salesman, through to Anthony and team who fitted windows/patio doors through the whole house . All work completed timeously to the highest standard . Delighted with the whole process and would highly recommend . Thank you. Susie.

Brilliant company . Got a gorgeous new front door . Everyone extremely helpful . Quick delivery & installation .10/10

Delighted with new front door, quick service from ordering to installation. Good customer service and communication from Garry.

Just had windows, door and French doors fitted by Perfect Glazing, outstanding job from start to finish and cleaned up as they finished, highly recommend 👍👍👍👍

Highly professional and delivered, on time, on budget.
I will be using this company again

Really quick installation and excellent quality, 100% would use again! Many thanks!

Got 9 windows good price. Installed by Liam and Jordan excellent workers, never stopped. Very friendly and they were very tidy. Ask for these guys to install your windows you wont be dissapointed. After a few issues everything has been sorted. i know that i am welcomed to get in touch with Perfect Glazing at anytime.

Very pleased with our doors and the excellent service. Very tidy and efficient installation.

Perfect Glazing
Very satisfied with the windows and how they were fitted. The fitting team carried out the work with great care and kept disturbance in the house to a minimum. We certainly recommend Perfect Glazing.