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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Lash and brow serum left my eyes feeling like they had been filled with sand. I did a patch test and all was fine but there was clearly something in there my eyes can’t tolerate so I advise caution. W... Ver más

Valorada con 5 estrellas sobre 5

I emailed straight after placing my order realising there was a promo for free lash oil on orders over £30 and I hadn’t placed it in my basket - I was helped very quickly and my lash oil turned up the... Ver más

Valorada con 5 estrellas sobre 5

This lash oil is Amazing!!! Previously I’ve used a more expensive branded one and didn’t realise it was full of toxic & dangerous chemicals (I had such dry eyes from it). I was recommended PERL by a f... Ver más

Valorada con 5 estrellas sobre 5

Found this company on instagram and really like the creators and the heartfelt reason for starting the business in the first place. I’ve been trying to find a serum to use on my eyebrows that is mo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza

Escrito por la empresa

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

499 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

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Valorada con 2 estrellas sobre 5

An Honest Review

The lashes definitely grew/ seem fluffier however, like other serums i've used - this oil darkens/ discolours your eyelids. It looks like i've been given a black-eye. I'm not allergic to any of the ingredients, i have no allergies. The claim for no prostaglandins is far from the truth. Someone should really check the ingredients that goes into making these, like in exhaustive detail. Too many of us experience this and yet they and other companies barely post about. Perhaps it's an ingredient that replaces prostaglandins and does exactly what it says it won't.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hi Nima,

Thank you for sharing your experience with our product. We're delighted to hear that the oil is helping to grow your lashes!

We’re truly sorry to hear about the discolouration you’ve noticed.

Our formula is crafted using 100% natural cold-pressed oils, free from synthetic growth hormones or prostaglandins. The complete ingredient list is as follows:

Ricinus Communis (Castor) Seed Oil, Cucurbita Pepo (Pumpkin) Seed Oil, Argania Spinosa (Argan) Kernel Oil, Caprylic/Capric Triglyceride, Simmondsia Chinensis (Jojoba) Seed Oil, Persea Gratissima (Avocado) Oil, Vitis Vinifera (Grape) Seed Oil, Rosa Canina (Rosehip) Fruit Oil, Tocopherol (Vitamin E), Helianthus Annuus (Sunflower) Seed Oil.

As a small business, transparency and customer trust are incredibly important, we take all feedback seriously.

We would love to better understand your experience and assist further—please feel free to reach out to us directly at hello@perlcosmetics.com

Thank you again for your review and for trusting us with your lash care!

Warm regards,
The PERL Team

Valorada con 4 estrellas sobre 5

I really liked what this did for lashes…

I really liked what this did for lashes for first few weeks however I was waking with crusty eyes and they were itchy so I had to use hay fever allergy eye drops so stopped using Perla
Gutted

3 de diciembre de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hi Wendy,

We're sorry to hear you were having issues with the product.

Please email our customer service at hello@perlcosmetics.com with a photo of the irritation so we can investigate & find a suitable resolution for you.

Best,
The PERL Team

Valorada con 5 estrellas sobre 5

Great Customer Service!

Even though the lash oil wasn’t for me, when I reached out to customer service they were quick to respond and provide a resolution. Thank you for your help!

19 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Blurry vision

Unfortunately this product made my eyes blurry at night and now in the morning . I have been advised by the company to discontinue use .
I would not recommend this product.

11 de noviembre de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hi Gaynor,

We understand that you had issues with the product & I’m truly sorry it didn’t meet your expectations.

As mentioned in our previous email, we recommend discontinuing the use of the product if it's not working well for you. Since everyone’s skin & eyes can react differently to skincare & hair care products, we cannot take responsibility for individual reactions.

We advised that we can arrange for a return of the unused product & either exchange it for an eyeliner brush which may offer better application or provide you with a full refund – whichever you prefer.

It’s disappointing to see your review as we genuinely wanted to resolve this for you via email.

We await your response to help resolve this matter.

Best,
PERL team

Valorada con 4 estrellas sobre 5

Lash serum not too suitable for daytime use

I’m a big fan of lash products and like to keep mine suitably conditioned. Always on the lookout for something new and the lash oil popped up. Knocking one star off as it manages to seep into my eyes and make things blurry/irritated for the day so only use at night time now. Not sure how this can be resolved but it doesn’t happen with other lash products I use.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hey NB,

Many thanks for the review & I'm glad to hear you are a big fan of our lash oil.

We always recommend using the oil in the evening & less is more when it comes to application.

I can't wait to hear how things continue.

Best,
Isobel - Founder & CEO @ PERL

Valorada con 4 estrellas sobre 5

I’ve previously used uk lash and found…

I’ve previously used uk lash and found the only result was causing my eyes to darken. Decided to give PERL lash and brow oil a go and I was extremely happy with the results. My own expieriance has been good. I like to get individual lashes which always causes damage or removes some of my natural lashes. Each time they are removed I use the lash oil and find it helps strengthen and re grow my lashes. I personally see results fast and as a wee bonus it gives my lashes a curl which is lovely considering they are naturally poker straight.

Only issue I have is I find the lash oil seeps to my eyes making things a little blurry. Because of this I tend to only use it before bed

10 de octubre de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hey Louissa,

I'm so pleased to hear about your positive experience with our lash oil & how it nourishes & strengthens your lashes.

We always recommend using the oil in the evening & less is more when it comes to application.

Looking forward to hearing how your progress goes!

Best,
Isobel - Founder & CEO @ PERL

Valorada con 5 estrellas sobre 5

Better than I ever expected

I use this and it’s 100 percent worth it!! it last for ages, I’ve got super sensitive eyes and have never had any irritation and plus I’ve only been using it for two months and already have results!

17 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10 results after 3 weeks

I’ve only been using the Lash Oil for 3 weeks and already the results are unreal!! My lashes were weak & lost their length after months of having lash extensions. But in less than a month they’ve already grown so much & become so much fuller. Cannot recommend this product enough!!

14 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the hair oil

Love the hair oil , I use this on my color damaged hair as a scalp treatment and hair mask before hair wash day and it always leaves my hair less frizzy and smoother

16 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor customer service

I ordered the eyelash serum and the product took about a week to arrive. I realised I had ordered the wrong applicator as I needed the eyeliner applicator instead of the spool. I reached out asking if it would be possible for them to send me an eyeliner applicator as I had overlooked there were two types of applicators when I placed my order, and added that I’d be happy to pay for postage. Their answer was that basically they couldn’t. Really? This is a an easy problem to fix, and what kind of brand trying to gain a loyal customer base does not try to problem solve with the customer excited to try their product? So disappointed at the way they handled my it, they lost me that day, and I walked away with a feeling they don’t really care.

6 de junio de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hi Kim,

I want to clarify that I cannot send you a different applicator because it will not fit the bottle you ordered. The caps are different sizes, as I’ve previously mentioned in our email exchanges.

I understand that this situation is frustrating, and I genuinely wish there was more I could do to resolve it.

Thank you for your understanding.

Best,
Isobel - Founder @ PERL

Valorada con 2 estrellas sobre 5

I have been using this lash oil for about a month

I have been using this lash oil for probably a month now and I haven’t noticed a lot of difference in my lashes, I know you’re supposed to wait 3 months for results but I received an email that asked me to leave a review of my experience with the PERL lash oil. I’m sure that after said amount of time I will see growth in my lashes, I am hoping this is the case, I will leave an updated review once I start to see positive lash growth.

24 de mayo de 2024
Opinión espontánea
Logotipo de Isobel Perl

Respuesta de Isobel Perl

Hi Ciara,

Thank you for the review & we look forward to hearing the progress once you've been using the product for 3 months.

Best,
Isobel, Founder @ PERL

Valorada con 5 estrellas sobre 5

Lovely team with brilliant customer…

Lovely team with brilliant customer service. I have only been using the product for about a month now so can't say much about the effectiveness, however, the lash serum is suitable for sensitive eyes (such as mine).

21 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Lash Oil

Best Lash Oil! You see many lash oils advertised but for me this is the one and only that actually makes my lashes feel like they have doubled in length. I have been using now for around 9 weeks at at about week 3 I could see a significant difference to the condition of my lashes and length.

After about 6 months of having fake lashes and 5 weekly infills my technician felt the need to tell me to think about giving my lashes a break. When I chose to have them removed I was in shock how broken and short they had become with some sections being completely bald. I felt like an ugly duckling but immediately invested in PERL! Thank god for PERL because now my lashes are my own again and in all honestly twice as long. Thicker and in great condition. Paired with dye and a lash lift I always get compliments about the length. The frill when I get to say “ there all my own” - no fakes here!!

Thankyou PERL! ……. Now on to the hair oil :)

11 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best small business I have ever…

The best small business I have ever bought from, love the products and the packaging they come in is safe and well presented. Shipping and delivery comes days after purchasing and will 100% be buying from perl again

17 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been loving the lash oil

Been loving the lash oil, reminder to the weird reviews, rome wasn't built in a day, took me 3 weeks to see a dramatic difference! used on my lashes and my eyebrows and now noticing crazy growth!! great after all my eczema face flares that have caused them to go rather sparse!! THANK YOU PERL!!

13 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovley

Super kind team, honest, reliable, and helpful! They have amazing products that you can trust. Love perl

3 de mayo de 2024
Opinión espontánea

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