Personal Guarantee Opiniones 3

Respuesta de Personal Guarantee

14 ago 2023

Very sad to see this review on our work from a confirmed ex-client.

It is very rare, but being human we are bound to get things a little wrong sometimes and in that event, we always put our hands up and do our very best to remedy such a circumstance.

However, this is not the circumstances in this particular case.

Having helped over 3,000 people in 15 years in what is more often than not a very difficult and stressful time for the vast majority of our clients, with regard to this particular matter, a suitable response would be to quote a very famous person, “recollections may vary"!

If you really want to know how people feel about our service, take a look at the 100’s of consistently good testimonials we have received over those 15 years at https://personalguarantee.co.uk/client-success/testimonials/ , then you will get to know the real us.

Respuesta de Personal Guarantee

31 ene 2020

We note that this review appears repeatedly under different names across different platforms.

Kind regards
Personal Guarantee
____________________

Dear James

We are disappointed that you have not contacted us to validate your alleged service issue and accordingly, unless you can provide evidence to the contrary, we have to consider the possibility that your review maybe part of the same campaign referred to below, in which we have identified that we, along with other third parties (including a plc listed top 100 law firm), have been collectively subjected to a raft of malicious service reviews, primarily between September and November of 2019.

Due to the nature and pattern of such reviews and other information we have collated, we have collectively identified that there is a particular organisation that has instructed the publication of libellous and defamatory reviews. Under UK law there are harsh penalties for libellous and defamatory publications. By way of example one such review we received implicated a senior employee of our firm as being found guilty of a particularly odorous crime when it is clear that the person so guilty was not our employee. We and the other third parties are taking steps through independent cyber, court, civil and criminal process to bring to book those that publish and have instructed publication of such material.

Kind regards
Personal Guarantee
____________________
Dear James

Please accept our most sincere sympathies for your troubles connected with Personal Guarantee. We take customer and client feedback incredibly seriously, as it is a direct reflection on the company.
A negative experience is something we never wish upon any of our clients and as a result we would appreciate your direct contact through the following email clientcare@personalguarantee.co.uk. Please provide us with as much detail as possible so we address every element of your concern.
As we are unable to find any previous contact through our database with a name affiliated with your name or username, we would love to further this discussion and resolve the issue mentioned.

Kind regards
Personal Guarantee